Technical
Customer Service Manager
Job
Location: First
year in Beijing, China, then back to Nairobi, Kenya.
Position
Description: Assist
the Manager to deal with customer service affairs in the Africa Customer
Service Department.
- Contact
Africa customers regularly about their concerns, or any problem on the
scanner site.
- Accompanying
some customers to visit different places Beijing when they come to the
city.
- Assist
the trainer in the scanner operations training, scanner maintenance
training.
- Translation
of some technical document, such as scanner operation manuals.
- Deal
with daily affairs in the office, such as to help some colleagues apply
for the visas.
- Any
other work assigned by the manager.
Main Duties and Responsibilities When back to Nairobi, Kenya:
- Manage
the aftersales affairs in Kenya.
- Promotion
and sales of some types of our clients’ products, such as baggage
scanners.
Qualifications:
- Bachelor’s
degree, or above, majored in science and engineering
- 2
years' of experience or more in customer service or sales of electrical
products or similar experience.
- Knowledge
of PLC’s
- A
positive and sincere attitude and good communicational skills, flexible to
respond to a range of different work situations under pressure.
- Candidates
who speak a second language, such as French, are more preferable.
- Excellent
computer hardware skills- trouble shooting maintenance and repairs of
hardware
Note: Job
function in Nairobi might vary due to the Company’s strategy in the future.
Candidates should indicate their Current & Expected Salary.
Candidates should have a valid passport.
Applicants should be willing to relocate to Beijing China in the first year before relocating back to the Kenyan office.
How to Apply
