IT Intern
- Nairobi
Sector: Information Technology
Location: Kenya
Employee
Type: Intern
Employee
Category: Full
Time
Description: The IT Intern will be primarily
responsible with providing support for our internal users on the use of their
desktops and laptops. Through our ticketing system and the telephone
Key
Responsibilities:
- Level
I Help Desk Support – Including but not limited to password resets,
account creations, account terminations, desktop and laptop builds and
printer support
- Level
II Help Desk Support – Including but not limited to Sophos anti-virus
assistance, Windows 7 Professional support, Microsoft Office
2007/2010/2013 support, Active Directory Maintenance, Microsoft
Exchange/Email support, general laptop, desktop and printer repair, and
light network troubleshooting.
- Enterprise
Ticket Management – Work inside our (Helpdesk system) enterprise ticketing
system, Service-Now, to provide timely and transparent staff support of
all requests
- Vendor
Management – Work directly with IT vendors (Service providers) to obtain
support, repair and warranty information
- Hardware
Inventory – IT intern to work with our Supply Chain department in
imaging, distributing and tracking all hardware; also tracking and
installing all purchased software for country program
- Preventative
Maintenance – IT intern will also be responsible for checking on critical
systems to ensure there are no interruptions in business continuity and
take part in the monthly maintenance “blackout windows”
- Various
Projects – Position will need to assist IT officer on various IT projects
such as AD integration and office 365 implementation.
Required Qualifications:
- College
degree or equivalent certification
- Proficient
in Microsoft family of products (Windows, Office and Server)
How to Apply
CLICK HERE to apply online
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer.
IRC
considers all applicants on the basis of merit without regard to race, sex,
color, national origin, religion, sexual orientation, age, marital status,
veteran status or disability.