4G
Capital (4th Generation Capital) is a consumer finance providing ethical credit
services to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our customers are our partners. We operate in their markets through 6-man micro branches to provide tailored relationship-based services.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
We
seek to recruit branch
interns to
serve in our branches.
Responsibilities
Responsibilities
- Work
in pairs with Loans Officers and Collections Officers
- Support
and maintain an excellent work environment to achieve demanding targets
- Deliver
first rate customer service
- Build
excellent relationships with customer-partners and opinion leaders in
catchment area
- Assist
in accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market
opportunities
- Assist
in contacting debtors to receive payment
- Assist
in following up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Assist
in maintaining exhaustive and accurate Debt Management Forms
- Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist
in spoof calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist
in Issuing demand letters to defaulting customers
Requirements
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a related field will be an added advantage
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key Competencies
Customer
Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Small
Branch Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self
starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the above requirements and
competencies, kindly send your cv and cover letter detailing your suitability
for the position applied for to careers@4g-capital.com