Job title: IT Support Assistant
Ref no. 203
Location: Nairobi
Our client specializing in trading
& retail of luxury goods, imports and exports is seeking an IT support
assistant.
Duties and Responsibilities
- Provides assistance in the use of personal
computer hardware, software, and specialized mainframe technology or
operates a multi-platform computer environment or monitors the production
scheduling, execution, and successful completion of production jobs;
- Sets up and configures desktop computers,
peripherals and accounts assigning security level;
- Installs software and installs and repairs
hardware and peripherals;
- Tests programs; updates antivirus, runs
drivers, replaces broken hardware and machinery needed at HQ and shops
- Troubleshoots, diagnoses problems, implements
corrective action procedures within prescribed guidelines and/or escalates
to other technical resources as appropriate;
- Maintains systems, databases and web pages;
- Administers user accounts;
- Designs and produces basic reports; formats,
sheets and runs barcodes on RMS
- Provides basic troubleshooting, repair and
maintenance for computer equipment (e.g. microcomputers, disk drives, and
laser printers) and may assist with testing personal computers and
peripherals on a network to diagnose, hardware versus software problems;
- Acts as a customer liaison for the computing
operation, communicating, resolving, and/or initiating the resolution of
problems and concerns;
- Maintains records; of Return on
Inventory
- Contributes to unit goals by accomplishing
related duties as required.
- Be on call for system maintenance-
internet, faulty hard drive/ software
- Perform administrative functions of
Operations as directed by supervisor
- Configuring of hardware and software, setting
up peripherals such as printers or routers, repairing equipment, and
providing daily support for computer network users.
- Responsible for writing reports, tracking inventory,
evaluating new technologies, negotiating contracts with vendors, and
developing contingency plans in case of network failure.
Requirements
- At least a degree or diploma in IT or
computer science
- Minimum of 2 years experience in a similar
role
- Knowledge on variety software and hardware,
programming languages and operation systems
How to Apply
Interested candidates who meet the
above criteria should submit their online application on or before 11th
February, 2016 at http://goo.gl/T8sryH
