Relationship Managers Jobs in Kenya

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Relationship Managers Jobs in Kenya

Credit Bank is an established commercial bank and is rapidly growing its branches so as to grow the network. 

To support our growth strategy, we are looking for dynamic, proactive professionals with strong credential and relevant work experience to fill the positions below to be stationed in various branches including Ngong Road Nairobi, CBD Mombasa and Meru.


Relationship Managers

Ref: HRRM/03/2016
Reporting to the Branch Manager, the incumbent will manage and sustain a portfolio of both Asset and Liability Customers, building long term relationships founded on efficient and reliable support for their business. 

S/he will also execute integrated sales, relationship, and credit strategies that are aligned with the banking business plan to achieve desired revenue and service hurdles.
Key Responsibilities:
1. Sales:
  • Proactively source, grow, own and support team’s portfolio profitability by identifying new and existing customer potential in the commercial space, including sales opportunities and new product promotion initiatives.
  • Achieve personal production goals by expanding existing relationships and acquiring new business through referrals from existing clients, while utilizing effective calling techniques and leveraging banks products and services.
  • Make call visits focused on generating business from prospective clients. Follow up with solid, on-time proposals and close sales with efficiency and efficacy.
  • Probe within customer base for needs and opportunities to cross-sell to other business segments Establish credibility and overall profitability for the Bank and the Client by the skillful application of specialist knowledge to deal with diverse client environments and provide qualified leads to relevant areas within the bank, e.g. Treasury and Trade Finance
  • Fully accountable for the relationship with the client, which incorporates integrating and co-ordinating all contact between the Bank and the client.
  • Formulate business development strategies and objectives to meet changing market needs including where necessary strengthening cross border relationships with clients operating in more than one country.
  • Proactively research competitive threats/opportunities within the team’s market and geographical area
  • Monitor and ensure adherence to risk service standards.
  • Ensure compliance from a KYC and AML standpoint to minimize reputation risk on the part of the bank.
2. Service:
  • Maintain customer advocacy and client retention by providing exceptional customer service in every customer transaction.
  • Resolve customer complaints/issues promptly and effectively.
  • Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points and new product changes.
  • Interface with counterparts in different segments (e.g. consumer banking, trade services, treasury) to ensure ongoing communication with regard to existing and future customer needs.
  • Pipeline tracking and monitoring.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Minimum Qualification & Experience Required:
  • Degree in any business related subject
  • Have at least 5 years’ experience in relationship and/or client management
  • Strong selling and negotiation skills
  • Strong presentation skills
  • Self-driven individual requiring little or minimal supervision
  • Exceptional relationship skills
  • Credit risk skills
  • Communication skills
  • Team working
  • Ambitious and committed to customer service and excellence
  • Detailed knowledge and understanding of relevant legislation e.g. KYC, Anti-Money Laundering, banking code, service standards etc.
How to Apply

If you believe that you have the required qualifications and experience to fill in the above positions, kindly send your detailed resume together with a cover letter clearly indicating the Ref number to reach the undersigned by 10th February 2016;

Head of Human Resources
Credit Bank Limited,
P.O. Box 61064-00200,

OR e-mail

Only short listed candidates will be contacted.

Credit Bank Limited is an equal opportunity employer. 

Applications are welcomed from all suitably qualified Kenyan Nationals irrespective of age, gender, race or disability. 

All applications will be treated on merit basis through fair and open competition.

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