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Office Support Manager Job in Nairobi Kenya

Job Title: Telecommunication Office Support Manager
Direct Reports: 4
Reports to: Chief Operating Officer
Industry: Telecommunication
Location: Nairobi
Salary: 75K
Our Client is a telecom company that intends to deploy a public Wi-Fi Service with the aim of providing affordable access to content and the Internet to low income members of society. 
They seek to hire an Office Support Manager who will manage the day to day operations of the organization, most on tactical and operational level

Key Responsibilities
  • Responsible for realizing the customer care KPIs
  • Supports the manager operations with the rest of the team to develop and realize the strategy for the organization
  • Act as liaison between the local team and the COO/CFO in the Head quarters
  • Manage the direct reports; act as first level of escalation. Assist in solving issues on a process or priority level
  • Efficiently manage the partners (outsourced HR partner, finance administration)
  • Plan the team to ensure proper execution of the support functions within the given time frames
  • Champion the company brand identity and culture
  • Increase operational efficiency
  • Ensure compliance with established standard policies and procedures
  • Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented
  • Help set up and improve workflow processes when and where needed
  • Manage the direct reports by setting targets, track progress, review team output and align where necessary, identify training needs and act upon those, as well as empowering the team
  • Manage external vendors and agency partners as needed
Qualifications and Skills Desired
  • Bachelor’s degree engineering or related field
  • 2-3 years’ experience in multifunctional support roles
  • Telephony and/or ISP experience is a must
  • Excellent knowledge of administrative and support tools
  • Excellent (project) management and organizational skills
  • Operational, (finance) administrative and IT service management expertise
  • Excellent written and verbal communication skills
  • Comfortable with web-based trouble ticketing tools and collaboration technologies
  • Problem solving attitude
  • Flexible, change embracing in rapidly evolving work and market environment
  • Ability to relate to and work with a wide variety of stakeholders
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Telecommunication Office Support Manager) to before Friday 12th February, 2016.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing 

only candidates short-listed for interview will be contacted.

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