To support our growth strategy, we
are looking for dynamic, proactive professionals with strong credential and
relevant work experience to fill the positions below to be stationed in various
branches including Ngong Road Nairobi, CBD Mombasa and Meru.
Relationship Officers
Ref: HRRO/004/2016
Reporting to the Branch Manager, the
incumbents will grow the business by recruiting and retaining customers while
maximizing returns through cross selling and high standards of customer
service.
Key Responsibilities
- Proactively market and generate business
through client recruitment, training, deposit mobilization and
disbursement.
- Undertake regular calls and visits to
customers to ensure effective relationship management.
- Maintain up to date records of all customer
visits for all customer segments.
- Cross sell all products and services to both
existing and potential clients.
- Actively take part in business growth
initiatives including marketing activities, new business sign ups, new
partnerships etc.
- Prepare credit appraisals and present to the
Branch Credit Committee meetings.
- Address all customer queries within stipulated
Service Level Agreements (SLAs).
- Monitor the portfolio quality on daily basis
and proactively institute remedial actions.
- Maintain sound relationships with clients,
partners, and institutions with MOUs including the general public
Minimum Qualification &
Experience Required:
- University Degree preferably in a business
related field.
- At least 3 years’ experience in Banking with
exposure to some or all of the following functions: Sales (Personal /
Business / Retail), Relationship Management, Treasury and Customer
Service.
- Experience in Credit analysis and
Administration will be an advantage.
- Good interpersonal, presentation, problem
solving, and communication skills
- Ability to build strong networks.
- Excellent analytical, planning, organization
and execution skills.
Relationship Managers
Ref: HRRM/03/2016
Reporting to the Branch Manager, the
incumbent will manage and sustain a portfolio of both Asset and Liability
Customers, building long term relationships founded on efficient and reliable
support for their business.
S/he will also execute integrated
sales, relationship, and credit strategies that are aligned with the banking
business plan to achieve desired revenue and service hurdles.
Key Responsibilities:
1. Sales:
- Proactively source, grow, own and support
team’s portfolio profitability by identifying new and existing customer
potential in the commercial space, including sales opportunities and new
product promotion initiatives.
- Achieve personal production goals by expanding
existing relationships and acquiring new business through referrals from
existing clients, while utilizing effective calling techniques and
leveraging banks products and services.
- Make call visits focused on generating
business from prospective clients. Follow up with solid, on-time proposals
and close sales with efficiency and efficacy.
- Probe within customer base for needs and
opportunities to cross-sell to other business segments Establish
credibility and overall profitability for the Bank and the Client by the
skillful application of specialist knowledge to deal with diverse client
environments and provide qualified leads to relevant areas within the
bank, e.g. Treasury and Trade Finance
- Fully accountable for the relationship with
the client, which incorporates integrating and co-ordinating all contact
between the Bank and the client.
- Formulate business development strategies and
objectives to meet changing market needs including where necessary
strengthening cross border relationships with clients operating in more
than one country.
- Proactively research competitive
threats/opportunities within the team’s market and geographical area
- Monitor and ensure adherence to risk service
standards.
- Ensure compliance from a KYC and AML
standpoint to minimize reputation risk on the part of the bank.
2. Service:
- Maintain customer advocacy and client
retention by providing exceptional customer service in every customer
transaction.
- Resolve customer complaints/issues promptly
and effectively.
- Communicate all key messages to customers
including agreed service standards, negotiated pricing, relationship team
contact points and new product changes.
- Interface with counterparts in different
segments (e.g. consumer banking, trade services, treasury) to ensure
ongoing communication with regard to existing and future customer needs.
- Pipeline tracking and monitoring.
- Adhere to operational controls, including
legal, corporate, and regulatory procedures to ensure the safety and
security of customer and bank assets.
Minimum Qualification &
Experience Required:
- Degree in any business related subject
- Have at least 5 years’ experience in
relationship and/or client management
- Strong selling and negotiation skills
- Strong presentation skills
- Self-driven individual requiring little or
minimal supervision
- Exceptional relationship skills
- Credit risk skills
- Communication skills
- Team working
- Ambitious and committed to customer service
and excellence
- Detailed knowledge and understanding of
relevant legislation e.g. KYC, Anti-Money Laundering, banking code,
service standards etc.
Branch Operations Manager
Ref: HRBOM/02/2016
Reporting to the Branch Manager, the
successful candidate will be responsible for running effective branch
operations leading to provision of excellent customer service, profitability
and business growth.
Main Duties:
- Oversee and implement the Bank strategy at the
branch level.
- Oversee customer service delivery, maintenance
and improvement of retail banking service standards.
- Central operations- clearing, payments, cash
management and reconciliation.
- Facilitate effective relationship management
for external and internal customers.
- Ensure compliance with regulatory and policy
requirements with regards to banking environment.
- Ensure and oversee that the information in the
banking core system is accurate and up to date.
Minimum qualification and experience
required:
- University Degree – Upper second or equivalent
- Proficiency in computer use including MS
Office tools and banking systems
- Must have a minimum of 5 years working
experience with solid knowledge of Bank Operations.
- A team player with ability to work with
minimum supervision.
- Must be flexible in availability and mobility
to perform required job functions
Branch Managers
Ref: CBL/HRBM/01/2016
Reporting to the Head of Branches,
the incumbents will be responsible for achievement of business targets and
effective management of branch operations within regulatory framework and the
Bank’s policies and risk guidelines.
Main Duties:
- Business planning and growth (deposits and
lending) as well as customer growth and retention
- Management information reporting and integrity
- Profit improvement and cost management
- Quality of service in branch service delivery.
- Minimization of exposures to and impact of
operational risks inherent in branch service delivery
- Leadership which translates into conducive
work environment and employee satisfaction at the branch.
- Branch structure and application of
established policies, processes, procedures and tools in achieving
compliance requirements, optimal efficiency, resource utilization and cost
containment.
Minimum qualification and experience
required:
- Bachelor’s Degree in a relevant field – Upper
second or equivalent
- Postgraduate Degree will be an advantage
- Proficiency in computer use including MS
Office tools and banking systems
- At least 7 years banking experience 5 of which
should be in a Branch Management, sales or relationship management
experience
Bancassurance Assistant
Ref: HRBO/05/2016
Reporting to the Senior Manager Asset
Finance, the incumbent will be responsible for maintaining the agency documentation
& daily operations processes.
Main Duties:
- Documentation custody - weekly filing &
maintenance of security of agency documents.
- Dispatch of all agency documentation to the
underwriters & clients.
- Documentation follow up from underwriters-policy
documents, renewals, endorsements etc.
- Commissions’ updates-Immediate update of
commissions received.
- Attend to walk in and internal clients &
referrals.
- Detailed explanation of insurance policies to
customers and staff as internal customers
- Respond and resolve to all customer enquiries
–internal & external.
- Handle all other customer underwriting
processes such as endorsements and cancellations where necessary.
- Assist the claims officer in claims follow up
as per SLA guidelines.
- System champion-Data loading and system issues
resolution.
- Reconciliation of all underwriter’s commission
statements with the Insurance agency
- Premium payments follow up-IPF settlements
& updates on commission reports.
- Follow up with customers and insurance
companies on financed policies under termination
- Business Development and growth.
Qualification and experience
requirement:
- A university degree in Commerce, Statistics or
Actuarial Science.
- Relevant professional certification
- Minimum of 1 year experience in Bancassurance
or insurance industry
- Back office operations experience
- Ability to understand the Insurance products
offered in the market.
- Some knowledge of all documentation and
processes.
- Computer literate
- Candid knowledge of the banking and insurance
sector
If you believe that you have the
required qualifications and experience to fill in the above position, kindly
send your detailed resume together with a cover letter clearly indicating the
Ref number and your current remuneration to reach the undersigned by 10th
February, 2016;
Head of Human Resources,
Credit Bank Limited,
P.O. Box 61064-00200,
Nairobi
OR hr@creditbankltd.co.ke
Only short listed candidates will be contacted.
Credit Bank Limited is an equal opportunity employer.
Applications are welcomed from all
suitably qualified Kenyan Nationals irrespective of age, gender, race or
disability.
All applications will be treated on
merit basis through fair and open competition.
