Our Client offers global money
transfer solutions that utilize innovative technology and strategic
partnerships.
They are looking to fill the
following position:
Marketing and Customer Service Assistant
Reporting to the Head of Marketing and Customer Service
The Marketing Assistant will be responsible for supporting all marketing led
programs and business relationships with key identified accounts or areas as
defined by either the channel or the corridor. Marketing and Customer Service Assistant
Reporting to the Head of Marketing and Customer Service
The incumbent will be accountable for
ROI led marketing activities that are aligned with partners and FCG business
objectives.
The incumbent will also be
responsible for cultivating business relationships with key account and key
corridor marketing partners and fostering relationship with sales
partners.
Act as a liaison, between the
organization and the Clients to resolve any emerging problems that our clients
might face with accuracy and efficiency.
The target is to ensure excellent
service standards and maintain high customer satisfaction. Working with the
Global Team including the Country Representative – Americas
Primary Responsibilities
Primary Responsibilities
- Plans, develops, manages and executes specific
marketing campaigns and strategies using consumer insights to develop
transaction/revenue growth. Integrates different marketing practices that
are measurable and aligns with business requirements, meeting both client
needs and increasing brand awareness. This includes development and
execution of account specific marketing campaigns, joint business building
initiatives, promotions and consumer led activities/events.
- Manages & provides financial updates for
key initiatives.
- Aligns with other functions to ensure all
campaigns or new launches are communicated across the organization and the
objective is set prior and the impact measured during and following the
conclusion of the campaign.
- Analyses consumer and business data to learn
and improve campaigns.
- Understands market dynamics, demographic
profile challenges and segments the available information to arrive at
campaigns that help achieve both transaction growth and increase brand
awareness.
- Manages part of the region’s marketing budget
as it relates to area(s) of responsibility, ensuring funds (co-op or otherwise)
are used appropriately.
Other Duties
- Drive initiatives to setup dialogues with
prospective alliances
- Successfully tie up with partners
- Work with the Product Development team to
Manage development and deployment of projects to take partners live.
- Manage overall transaction and revenue growth
with the partners
- Manage day-to-day engagement and
communications with key partners
- Provide communication on new product
functionality and/or software roadmaps and enhancements.
- Analyze trends and develop strategies to
capitalize on opportunities to maximize customer revenue contribution.
Applications should be sent to
jobs@jobsikaz.com
Only shortlisted candidates shall be
contacted.
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