Client Relationship Representative
As the first line customer liaison, the primary role is to:-
As the first line customer liaison, the primary role is to:-
- To increase customer retention through
enrollment and creating awareness of the programme
- To increase the average number of leads per
client through cross-selling and up-selling
- To handle customers enquiries promptly,
efficiently and professionally to fulfill the call centre’s expectations
and meet the set service and sales target
Duties and Responsibilities:
- Provide information to the client about the
programme
- Convince clients to enroll for the programme
- Record information on reason for
non-enrollment or complaints
- Confirm client contact information and update
on CRM
- Propose financing options to clients in line
with Company policy
- Cross sell and/or up sell products to clients
who have shown interest in the programme.
- Perform investigation on general queries,
complaints and follow up with other supporting departments
- Advise clients on payment options
- Follow up on leads and enrollment
- Escalate urgent matters raised by clients
- Handle sales campaigns, feedback Surveys and
other campaigns as required
- Actively participate in process improvement
meetings as required
- Update leads tracker and daily enrollment
Skills and key competencies:
- Must have a British or American accent
- Good IT literacy skills (good typing skills)
- Excellent communication skills - verbal and
written
- Service oriented mindset with a high degree of
maturity
- Ability to remain composed while handling
stressful situations
- Organized and meticulous in carrying out
duties
- Maintains a high level of integrity and
observes confidentiality of client data.
- Team player with pleasant disposition
- Well presented and tactful
- Numerate and quick thinker
- Ability to multi-task
- An extrovert and confident
Qualifications and Experience:
- Tertiary education (degree or diploma) from a
recognised institution
- Business related course is an added advantage
- Minimum of 1 year experience in client
relationship/customer service
- Minimum of 1 year sales experience
- Experience in the insurance, banking, telco
and retail industry will provide an added advantage
- Past experience in a call center will be an added
advantage
Certificate of Good Conduct is a
prerequisite
Qualified and Interested candidates to send in their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.
Qualified and Interested candidates to send in their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.
All applications should reach us by
12th February 2016.
Looking for a job? Download the Kenyan Jobs app from Google Playstore and get the latest jobs and vacancies available in Kenya, go HERE>>>
