Job Title: Account Manager
Role Summary: The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction.
The AM is expected to consistently
provide excellent customer service to accounts, as well as represent client
needs and goals within the organization to ensure quality.
Duties and Responsibilities
- Pursue opportunities for account growth and
new business, involving Sales or other GBC support.
- Effectively interact with other departments
including the sales team when handling project start ups, ensuring you are
briefed fully and correctly in all aspects to the point of account manager
handover.
- Responsible for all client communications,
conflict resolution, and compliance on client deliverables and revenue.
- Reviews all major deliverables (i.e. strategic
brief, function spec, tech spec, etc.) to ensure quality standards and
client expectations are met.
- Ensure that client issues are dealt with in an
efficient manner, informing your line manager and the Directors of any
problems that may arise.
- Producing weekly, monthly and quarterly status
reports to each client and establishing individual requirements whereby
each client receives a bespoke service.
- Ensure account plans for each client are
updated ongoing with all current and relevant information concerning the
client and the project, from the point of handover from sales team.
- Actively seeking to increase the services
offered to your portfolio and increase the income generated in conjunction
with the cross-sell and up-sell reward scheme to targets.
- Own the contract and contract renewals for new
work for existing clients.
- Managing a portfolio of clients, ensuring you
have an in-depth understanding of the financial status of your portfolio
including individual value, billing and contract renewal.
- Ensures that all processes and procedures are
completed, quality standards are met, and that projects are profitable.
- Performing any other duties and
responsibilities as shall be bestowed upon you by the Company from time to
time.
Requirements:
- Proven Account Management skills required in
order to create, maintain and enhance customer relationships
- Minimum 3 years of Account/project management
experience
- Extremely detail oriented
- Technical competence (understand software,
hardware, networks, etc)
- Motivated, goal oriented, persistent and a
skilled negotiator
- High level of initiative and work well in a
team environment
- Excellent written and oral communication
skills
- Handles stressful situations and deadline
pressures well
- Plans and carries out responsibilities with
minimal direction
- Undergraduate degree
Skills / Qualifications:
- Good spoken and written communication skills
- Strong presentation and negotiation skills
- Confidence, tact and a persuasive manner
- Good organisational and time management skills
- Good 'people skills', for working with a range
of colleagues and clients
- A willingness to work long hours, often under
pressure
- A professional manner
- Good business sense and the ability to work to
budgets.
- Good analytical and supervisory skills
- Proactive team player with initiative
- High level integrity and trustworthiness
- Excellent organization, time management,
administrative and computer skills
- Able to work closely and cooperatively with
the other staff members
- Attention to details and a strong customer
service focus
- Problem solving/Designing solutions
- Reviewing/sales initiatives implemented to
ensure efficiency, effectiveness & growth in uptake of
products/revenues.
- Influencing/Advising customers on the
company’s products and services
- Able to work without supervision
Education and Experience
- First degree in Marketing or any related
discipline
- At least two years experience in sales role
- Proficiency in computer application packages.
- Thorough Understanding of financial, marketing
and sales principles
- Excellent business Presentation and selling
skills
- Business development and analysis skills
Applications to be sent to
careers@gbc.co.ke
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