Marie Stopes Kenya (MSK)
Job Title: Social Franchise Coordinator
Location: Kisii & Homa Bay Region
Reporting to: Senior Coordinator Social Franchise
Salary Scale: Gross pay of Kshs. 75,000
Contract Type: Fixed
Term - 2 years
This position is part of the Program Operations department and reports to the respective MSK Regional Coordinator.
Marie Stopes Kenya (MSK) has been a
pioneer in the field of social franchising for sexual and reproductive health
services in Kenya since 2004 when it rolled out Amua Social Franchise
Network.
Through this innovation, MSK is able
to reach more men and women with quality health services by engaging private
healthcare providers in various regions and subsequently building on their
capacity to deliver quality SRH and non-SRH services at an affordable cost.
In particular, this role is one of several Coordinators responsible for coordinating a cluster of private health clinics in the respective region that form part of the Social Franchise network.
In particular, this role is one of several Coordinators responsible for coordinating a cluster of private health clinics in the respective region that form part of the Social Franchise network.
A successful Social Franchise cluster
network is one in which a broad range of high quality and affordable healthcare
services are available to the community on a regular basis.
Strategic purpose of the Program Operations Dept: To ensure excellent delivery all MSK programme activities and the development and funding of new work.
Strategic purpose of the Program Operations Dept: To ensure excellent delivery all MSK programme activities and the development and funding of new work.
The primary responsibility of this
role is to further our Goal:THE
PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s
right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities and Measures
This position has the following three key responsibilities:
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities and Measures
This position has the following three key responsibilities:
- Coordination of social franchise activities in
respective SF regions.
- Expand and scale up the social franchise brand
to increase access to quality SRH services.
- Monitoring and reporting on social franchise
performance against set Key Performance Indicator (KPIs)
- Implement multiple and integrated health
interventions through the Social Franchise network.
- Increase uptake of SRH and additional
franchised services by strengthening community structures to effectively
promote and provide these services
Measures
- Targeted expansion achieved year on year
- Franchisee performance targets (e.g. QTA)
achieved pa
- Action taken on poor performance.
- Increased service statistics
- CYPs
Coordination of social franchise
activities in respective regions.
The activities include:
- Establish linkages between the PPN with the
relevant MOH and CHMT to achieve benefits of PPPs.
- Work with other MSK clinics and outreach
channel leaders to identify areas of collaboration to ensure synergy
across MSK channels.
- Maintain key focus on product quality concerns
and address the matter in consultation with the relevant departments
ensuring that franchisees orders have been submitted and executed
accordingly by the organization.
- Conduct routine needs assessments to inform
the key inputs that will drive performance i.e. training, drugs and
equipment needs.
- Identify opportunities for franchisee business
development and growth and offer appropriate linkages to MSK resources and
partners.
- Actively participate during routine
donor-related field tours at various franchised clinics.
- Ensure that there is strict adherence by
franchised clinics to the MOU guidelines and routinely evaluating
facilities that are liable for the Franchising as per the regulations
set.
Measures
- Needs assessment reports.
- Activity reports, and Referral maps,
- Performance appraisals against set KPIs.
- MoH supportive supervision reports,
- Submission of SF requisition forms.
- Monthly subscription and sales reconciliation
reports.
Expand and scale up the SOCIAL
FRANCHISE and social franchise brand
The activities include:
The activities include:
- Mapping and Identification of new PPNs,
suitable to join the Social Franchise network and updating MOUs with
existing franchisees
- Develop appropriate referral linkages between
SFs, MSK clinics and outreach teams in the region with clear tracking
systems
- Work with other SF networks in the region to
ensure coordinated scale up and synergies.
Measures
- Signed and updated MOUs.
- SF network database,
- performance appraisals against set KPIs,
- Business plans,
Monitoring and reporting on social
franchise performance against set Key Performance Indicators (KPIs)
The key activities include:
The key activities include:
- Support franchised health facilities to
achieve QTA scores above 92% on a regular basis
- Collect and submit timely reports on various
key indicators and routinely offer feedback to the franchisees
- Keep custody of various documents between MSK
and Franchisees including MOUs and audit reports
- Harness MSK’s Quality Assurance resources to
undertake, trainings, mentorship and audits at SFs
- Timely reporting on major and minor
complications arising within the social franchise network
- Schedule and convene quarterly review meetings
for sharing of best practices amongst the SF network and promote synergy
with other MSK channels.
- Active participation in design and roll out
of various RM&E activities which include exit interviews,
assessments and other research work in the Social Franchise network
- Conduct monthly quality checks at each
franchised clinics using various Quality tools.
Measures
- QTA/IAC reports,
- cliniscans,
- external QTA reports,
- MoH supportive supervision reports,
- Monthly service statistic reports,
- training reports,
- field reports,
- incidence reports,
- M.A.T minutes,
- M&E feedback analysis, CHW reports
Implement multiple and integrated
health interventions through the Social Franchise network
Key activities here include:
Key activities here include:
- Roll out on a timely manner various franchised
health products throughout the Social Franchise network.
- Conduct and coordinate trainings to ensure
integration of various franchised health products amongst SFs at
franchised clinics.
- Identify opportunities for linkages and
referrals amongst SF, MSK clinics and outreaches on the basket of
franchised products
- Generate income from social marketing products
sold to SF network on a regular basis
Measures
- Service statistics,
- Activity reports.
Increase uptake of SRH and additional
franchised services by strengthening community structures to effectively
promote and provide these services.
The activities include:
- Participate in recruitment of CHW
coordinators/supervisors and YPEs (Youth peer educators).
- Develop innovative health promotion activities
that will drive the demand for these heath products eg. Amua leo’s and
Cervical Cancer Screening events, Youths Targeted Promotional events.
- Support CHW supervisors to organize and
conduct CHW trainings.
Measures
- Activity reports on promotional activities,
- Service statistics,
Knowledge, Skills and Experience
Qualifications:
Qualifications:
- B.Sc or Diploma in Nursing, Public Health,
Diploma in Clinical Medicine or equivalent from a recognized university.
- Must be a licensed, competent driver (ready to
be tested immediately)
Skills / Experience:
- Experience in offering family planning methods
(a must)
- Clinical quality assurance experience.
- Experience in community promotion and business
management
- Strong I.T and reporting writing skills
- Proven experience in community promotion and
project coordination.
- Business, leadership & management,
clinical, communication, marketing, capacity building
Attitude / Motivation:
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI encourages in all employees and they are defined below:
Initiative
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI encourages in all employees and they are defined below:
Initiative
- Thinking ahead and taking action to make the
most of opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise.
Responsive
- Being responsive to changing priorities and
demands
Working Efficiently
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst
maintaining confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of goals, vision
and values and how your role impacts on this and going the extra mile to
meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
- Openness to embracing change within the organisation
and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results
to maximise potential
Team Player
- Working as part of a team by being supportive,
flexible and showing respect for each other
How to Apply
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 15th January 2016 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing@gmail.com
Only shortlisted candidates will be contacted.
NB: Please clearly indicate in the subject line as “Social Franchise Coordinator” and preferred region ‘Kisii’ or ‘Homa Bay’
“Marie Stopes is an equal opportunity Employer”
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 15th January 2016 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing@gmail.com
Only shortlisted candidates will be contacted.
NB: Please clearly indicate in the subject line as “Social Franchise Coordinator” and preferred region ‘Kisii’ or ‘Homa Bay’
“Marie Stopes is an equal opportunity Employer”
