Duma Works is recruiting an Operations and Customer Care Representative for
one of our clients, a leading ISP that provides faster, better, cheaper
internet in the region
Position Summary: We’re seeking an energetic Operations &
Customer Care Representative to help us grow an exciting new Internet Service
Provider (ISP).
The Representative will be central to
helping us ensure that field operations run smoothly and customers are
happy!
He or she must be able to learn
quickly and like solving problems ranging from optimizing field operations to
figuring out how to improve processes.
The Associate must have experience working with a technology-related product or service, be comfortable with computer-based systems, and be ready to engage directly with customers to solve their issues.
The Associate must have experience working with a technology-related product or service, be comfortable with computer-based systems, and be ready to engage directly with customers to solve their issues.
The successful candidate must be
self-driven and excited at the possibility of working in a quickly growing
company!
Desired Skills and Experience
- Degree from reputable university
- 2 or more years of work experience in a
technology-related field
- Experience in a Customer-facing role
- Experience in an operations role and working
with computer-based systems
- Proficiency in Word, Excel, and other commonly
used computer programs
- Passionate about technology
Compensation: This is a contract position requiring 30-40 hours
per week of work with the potential to become a full-time position.
Languages: Fluent or business-level written and spoken English and Swahili.
Location: Nairobi
Hours: Full Time
Languages: Fluent or business-level written and spoken English and Swahili.
Location: Nairobi
Hours: Full Time
How to Apply
Application letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2012”, Your Full name & Phone number e.g. 2012, Barack Obama, 07xxxxxxxxx.
If you don’t follow these
instructions, your application will not go through
Deadline for receiving applications: 20th January 2016
Deadline for receiving applications: 20th January 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.