Floor Manager / Head Waiter / Waitress
As a Floor Manager you are an
important member of the team and you will report to the Supervisors.
The Head Waiter will have the most
contact with the customer during their dining experience; therefore it is
essential that the Head Waiter is polite and courteous when welcoming guests
into the dining room, during the service of the meal and must always remember
tot hank guests when they leave.
It is extremely important that the
Head Waiter works as a team member, provides polite and efficient service at
all times, in order to maintain the exceptional standard of service and quality
that is required and coordinates the food service activities in the lounge.
Responsibilities:
Responsibilities:
- Explains how various menu items are prepared,
describing ingredients and cooking methods
- Informs customers of daily specials, making
recommendations upon request
- Serving & Clearing dishes, making sure the
crockery is clean & polished before use
- Assisting in inventory for crockery, cutlery,
linens etc for the restaurant
- Assisting customers in all their needs (ie.
calling a taxi)
- Be responsible for all work stations and for
the uniforms
- Required to attended mandatory training
sessions, restaurant meetings and briefing
- Responsible for coordinating entire stations
and communicating with front- and back-of-the-house personnel to provide a
dining experience that meets or exceeds guest expectations
- Processes guest orders to ensure that all
items are prepared properly and on a timely basis
- Present, open, and pour wine when serving
guests
- Observes diners to ensure that guests are
satisfied with the food and service
- Responds to additional requests and determines
when the meal has been completed
- Preparing totals bills and accepts payment or
refers guests to cashier
- Assist bus person with stocking, removing, and
resetting dishes and silverware between courses and cleaning and resetting
tables
- The Head Waiter ensures that restaurant and
lounge operate efficiently and profitably while maintaining their
reputation and ethos
- Maintaining high standards of food, service,
health and safety
- Investigates and resolves food quality and
service complaints
- Coordinating the operation of the lounge
during scheduled shifts
- Managing and motivating staff throughout their
shift and provide them with feedback
- Carrying out inventory of the bar, cutlery,
crockery, glassware, equipment at regular intervals to ensure minimal
loses due to theft and breakage
- Ensures that the team demonstrate the highest
standards of guest care and welcome in the bar/lounge
- Assumes all duties given by the Supervisors
Requirements:
- A degree or diploma in Hotel Management or
similar from a reputable college or university
- Min. 5 years experience with a minimum of 2
years supervisory skills in fine dining establishment
- Management experience
- Basic wine knowledge
- Right work attitude
- Flexible
- Strong social skills Should be a team player
and willing to learn
- Strong written and verbal communication skills
- Strong organizational skills
If you feel you fit the above role,
please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
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