Job Title: Customer Service Representative
We are looking for a customer-oriented service representative to act as a liaison, between the organization and the Clients to resolve any emerging problems that our clients might face with accuracy and efficiency.
We are looking for a customer-oriented service representative to act as a liaison, between the organization and the Clients to resolve any emerging problems that our clients might face with accuracy and efficiency.
Responsibilities
- Effectively manage large amounts of incoming
calls
- Identify and assess customers’ needs to
achieve satisfaction
- Build sustainable relationships of trust
through open and interactive communication
- Provide accurate, valid and complete
information by using the right methods/tools
- Meet personal/team sales targets and call
handling quotas
- Handle complaints, provide appropriate
solutions and alternatives within the time limits and follow up to ensure
resolution
- Keep records of customer interactions, process
customer accounts and file documents
- Follow communication procedures, guidelines
and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and
active listening
- Customer orientation and ability to
adapt/respond to different types of characters
- Excellent communication and presentation
skills
- Ability to multi-task, prioritize, and manage
time effectively
- Driven with the right attitude in executing
your assigned duties
- MUST have experience in Passenger Handling.
Qualifications
- Diploma / Degree in Business Administration or
any business related field.
- 2-3 years work experience in a busy environment
- Competencies
- Customer Service Oriented
- Effective communication
- Problem solving
- Attention to detail
- Initiative and commitment to achieve
- Self confident
All applicants should indicate the
position on the subject line and forward all the applications to
recruitment@careerdirections.co.ke by January 20 2016