Kilimall Kenya’s Leading E-Commerce
Company is looking for an online ad manager to join our quickly growing
team.
Customer Service Representative
Are you passionate about one-to-one,
telephone or SNS interaction with customers?
Well here is your chance to join Kenya’s first -fastest growing online shopping mall.
Availability: Immediately.
Duties and Responsibilities
- Greet customers warmly and ascertain problem
or reason for calling.
- Provide information about the company to any
potential client with inquiry across the available multiple channels.
- Track review customer complaints till
resolution.
- Handle complex and escalated customer service
issues across the available Multi-channel.
- Assisting customers to find the goods and
products they are looking for on-site.
- Giving advice and guidance on product
selection to customers.
- Dealing with customer refunds and exchange
requests.
- Working within established guidelines,
particularly with brands.
- Proactively taking up tasks and any other
duties assigned to you, where needed, as stipulated in the contract.
Qualifications and skill set
- Degree / Diploma in Customer care, Business
Administration (Customer Care specialization)
- MUST be service oriented and passionate about
serving customers.
- Possess strong oral and written communication
skills.
- Excellent Presentation skills.
- Outstanding organization and planning skills.
- Self-driven with high level of integrity and
professionalism.
- Ability to build customer relationships and
provide customer service.
- Previous experience with working in a Call center will be an added advantage.
How to Apply
If you are up to the challenge and do possess the necessary qualification and required skills & experience, please submit your cover letter and CV to hr@kilimall.com on or before 19th January 2016 indicating the position you are applying for on the mail subject and expected salary in the message body.
If you are up to the challenge and do possess the necessary qualification and required skills & experience, please submit your cover letter and CV to hr@kilimall.com on or before 19th January 2016 indicating the position you are applying for on the mail subject and expected salary in the message body.