Customer Service Agent
Job Ref: 197/01/2016
Location: Nairobi
Our client, a fleet tracking
solutions IT Company is looking for Customer service agents for its Call
Centre.
Duties & Responsibilities
- Ensure client details are well captured in the
system or documentation
- Make outbound calls and follow-ups on clients
- Receive inbound client queries and work on
resolving raised issues
- Ensure standard operating procedures (SOPs)
are adhered to in handling customers
- Work closely with other departments in
ensuring customer complaints are resolved in time
- Explain to customers company products and
services
- Documentation of customer details
- Prepare accurate Daily, Weekly, Monthly
customer service reports
- Any other related duties as assigned
The Successful Candidate MUST meet
the following Requirements:
- At least a diploma in business, communication
or related
- At least 1 year experience in telemarketing or
call centre customer service environment
- Excellent oral, written, phone and emailing
communication skills
- Understand the basics of handling customers
- Customer service experience in a similar or
related environment an advantage
- Excellent computer skills (Ms. office, typing,
Emails and use of CRMs)
How to Apply
Interested candidates who meet the above criteria should submit their online application on or before 19th January 2016 athttp://goo.gl/T8sryH
Interested candidates who meet the above criteria should submit their online application on or before 19th January 2016 athttp://goo.gl/T8sryH
Only those shortlisted will be
contacted.
