Job
Title: Customer
Relations Executive
Function
/ Department: Customer
Relations
Reporting
to: Customer
Relations Team Leader
Job Purpose Statement: The Customer care executive provides a high standard(world class) customer service to Ringier customers when contacted via mail, ticket, chat or all the other channels available
Job Purpose Statement: The Customer care executive provides a high standard(world class) customer service to Ringier customers when contacted via mail, ticket, chat or all the other channels available
- Respond
to telephone calls from customers as per the established Customer care
standards criteria
- Resolve
problems efficiently and professionally by applying knowledge and
best practice experience
- providing
help and advice to customers using your organization’s products or
services
- communicating
courteously with customers by telephone, email, letter and face to face
- keeping
accurate records of discussions or correspondence with customers;
- Maintaining
a satisfaction rating average of above 95% weekly.
- Upselling
and cross-selling to clients.
- Complying
with the stock management procedure and policies set to enable
accountability.
Skills and Attributes
- Excellent
interpersonal and professional communication skills
- Able
to prioritise tasks and respond to customer queries in a timely manner
- Proven
skills in a customer facing environment
- Creative
problem solver
- Fast
learning agility in regards to new systems and processes
Key Relationships
- Management
Team
- HODs
- Employees
- External customers and merchants
Candidates should send cvs to recruit@ringier.co.ke by 15th Jan
2016 with the title " PigiaMe Customer Relations Support"