Job Title: Customer Engagement Manager
Overall Purpose of the Job: To join Sales, Project Management, Operations,
Development, Testing and Support Services together to achieve improved Business
and Financial Performance.
Although this role doesn’t have a
sales target it is charged with assisting the sales teams with the
identification of new opportunities in their accounts and understanding
critical business driver.
It also has responsibilities in
developing long term relationships with existing clients.
Key Responsibilities
- To assist multiple departments with the
delivery of• multiple streams of work. Ranging from large scale Enterprise
engagements to smaller projects, the Service Engagement Manager will
enhance our customer experience.
- Responsible for analyzing dashboard
information Job Description – Engagement Manager Job Description and
project information to ensure both client and internal expectations are
met and where appropriate exceeded.
- To understand and articulate to customers
vision. To ensure that stakeholders, client project teams, Internal
departments and Development teams understand the end goal of a project and
how we are going to get there
- To assist where appropriate in defining
strategic business requirements and to understand complex client and user
needs.
- To document and distribute business
requirements prior to any won engagement.
- To communicate risk and highlight pre project
risk to the internal resource and PMO function.
- To communicate and highlight all updates to
client whilst projects are running across designated accounts.
- To assist the Sales teams and process by
bringing together key departments and vocalizing any concerns.
- To continually engage clients, acting as an
ambassador alongside the Business Development Managers thus ensuring key
relationships are nurtured and developed to their full potential
- Professional Service Delivery
Job Specifications
Academic Qualifications
- Be a holder of University Degree in a
financial field from a recognized institution. Those with an MBA
will have an added advantage.
- The person should have at least 5 years proven
experience at a management level and should be able to demonstrate
strong leadership skills.
- Passion and commitment to quality service
performance.
- Excellent organizational, planning and
analytical skills
Competences
- Entrepreneurial and an instinctive individual
- An individual with initiative, able to go and
instigate change and follow through on commitments
- Strong ownership skills with a results driven
attitude
- Warm and approachable
- Able to engage clients at a non-technical but
executive level
- Able to instill confidence within the Business
- A team player but equally able to work
independently
- A free thinker who can bring new ideas to the
table and demonstrate well thought out plans to execute them if
appropriate
- Ambitious
Qualified candidates to forward their
cv to cvs@careerdirections.co.ke by 03rd February 2016
