4G Capital (4th Generation Capital)
is a consumer finance providing ethical credit services to those who require it
most.
We provide rapidly accessible and
affordable unsecured loans with strict affordability criteria to prevent
unmanageable debt.
Our customers are our partners.
We operate in their markets through
6-man micro branches to provide tailored relationship-based
services.
Our vision is to become the number
one retail finance firm in Africa by offering the best services in terms of
accessibility, affordability, value and customer experience.
We seek to recruit Branch Interns to serve in our Machakos branch
Responsibilities
We seek to recruit Branch Interns to serve in our Machakos branch
Responsibilities
- Work in pairs with Loans Officers and
Collections Officers
- Support and maintain an excellent work
environment to achieve demanding targets
- Deliver first rate customer service
- Build excellent relationships with
customer-partners and opinion leaders in catchment area
- .Assist in accurate and timely reporting of
Management Information and market feedback to report on customer
preferences, trends and market opportunities
- Assist in contacting debtors to receive
payment
- Assist in following up on defaulters to
recover payments
- Carry out customer education and maintain
relationships
- Assist in maintaining exhaustive and accurate
Debt Management Forms
- Assist in renegotiating payment schedules or
obtaining funds from relatives via responsible relative or other means
- Assist in spoof calling
- Forward defaulter files to HQ collectors on
appropriate date
- Assist in Issuing demand letters to defaulting
customers
Requirements
- A good level of general education- Diploma or
degree
- Computer literacy
- Education background in sales/Marketing
- Experience in a related field will be an added
advantage
- Experience in a financial institution and
dealing with customers at the bottom of the pyramid will also be an added
advantage
Key Competencies
- Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Small Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
Kindly headline your application Internship-Machakos.
Interviews and training will be held
in Nairobi.
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