Vacancies in Cytonn Investments Kenya

Job Title: Senior Marketing Associate

Reports To: Business Administration / Brand Manager
 
Introduction: Cytonn Investments is the leading alternative investment manager in the region with over Kshs. 50 billion of projects under mandate.
 
We are seeking highly motivated, self-directed, team players to fill the position of senior marketing associate. 

The position will afford successful individuals a unique opportunity to participate in both a strong incentive structure and equity ownership plan.
 

Job Purpose: To develop, establish and maintain marketing strategies to meet organizational objectives. Effective management of the marketing, advertising and promotional activities of the organization. 
 
Duties and Responsibilities
  • Developing marketing and communications strategies
  • Undertake a market analysis to include details on the market characteristics (market size and growth, market share development, number of competitors, market trends, market attractiveness); competitor characteristics (product characteristics, competitor marketing strategies
  • Liaise with advertising/communication company to come up with campaigns such as product campaigns, prepare detail aids, leaflets, posters and other materials (print and electronic). Ensure the placement of ads in relevant journals and the distribution of materials to sales team within specified timeframes
  • Work with the sales managers on different products to ensure that the content of all promotional material is fully supported by the Product Information and literature
  • Undertake strategic market planning analysis by identifying foreseeable threats to avoid and opportunities to pursue, environmental analysis, customers to serve, competitors to challenge, product characteristics on which the business will compete, market segmentation and product positioning analysis
  • Conduct research on new and established markets, forecast changes in the market environment, seek and develop areas of business opportunities
  • Work collaboratively with sales reps to plan and implement product familiarisation programmes to enable the clients to evaluate and become familiar with the product.
  • Product development – working with the BD team to look at ways of developing new products or enhancing the available products
  • Briefing, reviewing marketing campaigns and monitoring the progress
  • Establishing a yearly marketing planner for various events, such as product promotions and activations
Education and Experience
  • A business degree in marketing, with a minimum of 2nd class Upper division
  • CIM qualification   
  • At least a B+ in KCSE
  • 3 years of experience in a financial or investments institution
Key Skills
  • Good verbal and written communication skills
  • Good numerical skills
  • Strong organization skills
  • Team-working skills   
  • Highly creative
  • Result oriented
How to Apply
CLICK HERE to apply online

Job Title: Front Office Coordinator / Administrative Assistant
 
Job Holder: Vacant
 
Report To: Business Administration Supervisor
 
Introduction: Cytonn Investments is the leading alternative investment manager in the region with over Kshs. 50 billion of projects under mandate.
 
We are seeking highly motivated, self-directed, team players to fill the position of front office coordinator and administrative assistant. 

The position will afford successful individuals a unique opportunity to participate in both a strong incentive structure and equity ownership plan.

Job Purpose: To act as the first point of contact for visitors and callers to Cytonn and to undertake a range of other administrative tasks as identified by the administration supervisor.
 
Job Description
  • Operate Cytonn switchboard; receiving and transferring telephone calls.
  • Ensure all voicemail messages to main office number are taken and directed to staff members.
  • Maintain and ensure that the answer message is appropriate.
  • Report telephone equipment and line faults to the administration supervisor
  • Train all new staff in the operation of the telephone system, as part of the New Staff Induction process and take a pro-active approach to ensuring existing staff are properly trained on making full use of the system.
  • Review and update on a regular basis the staff contact and telephone extension lists.
  • Greet and welcome visitors to the Offices ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival.
  • Monitor and ensure that the reception area is kept tidy and projects a business-like image.
  • Keep a record of staff and visitors signing in and out of the office.
  • Check and sign for deliveries, before informing the relevant member of staff of their arrival and follow procedures and ensure security of valuables.
  • Log extension changes and advise all staff accordingly.
  • Process and prepare for delivery internal and external mails daily. Check that costs are charged to the appropriate Programme.
  • Ensure that franking machine is charged and maintained.
  • On receipt of the appropriate request form, book couriers and taxis on behalf of members of staff.
  • Collate and update staff lists, overseas offices and contact details regularly.
  • Devise and conduct regular online staff satisfaction surveys and elicit feedback on the working environment.
  • Provide administrative and general support to the administration department in ensuring compliance with Health & Safety Regulations.
  • Induct new staff and volunteers in office procedures, Fire Safety and Health & Safety. Process invoices for the team including validating and obtaining authorisation for payment.
  • Provide logistical support to meetings held in the Board Room, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions
  • Assist the company in research into all aspects of office expansion, clients comfort and comments. 
  • Contribute to team-wide communications and knowledge management, and participate in organisation-wide events and discussions on related topics/projects.
Education & Experience
  • Bachelor’s degree in business administration, with a 2nd class upper division
  • At least a B in KCSE
  • At least 2 years’ experience of working within an office environment and front office.
  • Previous experience of switchboard operation.
  • Familiarity with the use of office equipment i.e. fax, photocopiers etc.
  • Implementing admin systems and databases
  • Experience of working in a multi-cultural environment
Key Skills
  • Excellent communication skills with a good telephone manner
  • Good written skills
  • Good interpersonal skills
  • Ability to work on own initiative and take responsibility
  • Smart and business-like appearance.
  • Ability to work to a high standard (and while under pressure).
How to Apply

CLICK HERE to apply online

Job Title: Business Administration Supervisor

Reports To: Business Administration Manager
 
Introduction: Cytonn Investments is the leading alternative investment manager in the region with over Kshs. 50 billion of projects under mandate.
 
We are seeking highly motivated, self-directed, team players to fill the position of a business administration supervisor. 

The position will afford successful individuals a unique opportunity to participate in both a strong incentive structure and equity ownership plan.
 

Job Purpose: Accomplish department objectives by supervising staff; organizing and monitoring work processes and ensuring the office has seamless flow of work.
 
Main Job Tasks and Responsibilities
  • Assist in orienting and training employees
  • Supervising staff members and ensuring they are well equipped to handle various tasks
  • Ensuring the company vehicles are well maintained and serviced on time
  • Ensure insurance for office assets is on time and maintain proper records for the same.
  • Implementing/enforcing systems, policies, and procedures.
  • Assist the team with various training options from various service providers.
  • Ensuring that staff members are well taken care of in terms of stationery, sitting space etc
  • Assist in maintaining safe and healthy work environment by establishing and enforcing organization standards.
  •  Ensuring the offices maintain high standards of cleanliness
  • Monitoring movement of office assets as well as maintaining proper stock levels of company promotion items.
  • Provides quality service by enforcing quality and customer service standards.
  • Managing a complex events diary for the sales and marketing team e.g. mall activations, golf events etc. 
  • Provide various services to the team such as transport and refreshments
  • Contributes to team effort by accomplishing related results as needed.
Education and Experience
  • Degree in business Administration, with a 2nd class upper division
  • At least a B+ in KCSE
  • Project management skills
Key Competencies
  • Leadership skills
  • Problem solving skills
  • Numerical skills
  • People skills
How to Apply

CLICK HERE to apply online

Job Title: Business Development / Client Service Analyst

Reports To: BAM & Head of Distribution
 
Introduction: Cytonn Investments is the leading alternative investment manager in the region with over Kshs. 50 billion of projects under mandate.
 
We are seeking highly motivated, self-directed, team players to fill the position of business development/client service analyst. 

The position will afford successful individuals a unique opportunity to participate in both a strong incentive structure and equity ownership plan.

Job Purpose: Develop and implement initiatives to improve customer services within the sales and distribution centre by managing a busy front office and customer service area.

Duties and Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
Education & Experience
  • Bachelor’s degree in business or related field with a 2nd class upper division
  • At least a B+ in KCSE
  • At least 1-2 years of work experience in client service and front office
Key Skills
  • Good oral and written English communication skills
  • Good interpersonal, planning and organization skills
  • Demonstrated attention to details
  • Strong knowledge of MS Office applications
  • Strong presentation and reporting skills
How to Apply

CLICK HERE to apply online

Closing Date: December 4, 2015