Position: Real Estate Shopping Mall Manager
Duties & Responsibilities:
Business Strategy
- The Mall Manager is responsible for the
creation and overseeing the smooth operation of the Mall and its
environment that ensures both internal and external customer satisfaction
maximizing Mall occupancy and profitability. This would require the
ability to collaborate with peers, upper field leadership and cross
functional partners.
- Forecasting increase in sales and
incorporating calculated risks to generate sales growth.
- Identifies creates and manages the execution
of Mall business plan that drives key performance indicators and maximizes
on business opportunities.
- Trains and develops team of business acumen to
drive the business performance.
- Leads weekly management meetings that align
with drive for increasing footfall and business strategy.
Leases / Mall Systems & Policy
& Procedures / Finance / Statutory Compliance
- A good understanding of commercial leases and
ability to work with the lawyers and potential tenants to seal the deal
and follow through until lease has been executed.
- The Mall Manager will be an expert in Mall
systems/policy & procedures.
- The Mall Manager will oversee the entire
finance function of the Mall including budgets for marketing
events/functions.
- The Mall Manager will be responsible for
optimizing internal resources to ensure that all rents and other receivables
are collected in a timely manner.
- The Mall Manager will also be responsible for
highlighting “risk cases” in a timely manner for action.
- The Mall Manager will ensure that all
statutory obligations are complied with in a timely manner (includes fire
& safety standards/health & safety/licenses/statutory returns and
remittances, etc.)
Interpersonal Skills
- Effective interpersonal and communication
skills at all levels and ability to negotiate contracts with service
providers and work with field staff for the smooth operations of the mall.
- Excellent written, verbal and presentation
skills required.
- Ability to interact cooperatively and work as
a team towards a common goal.
Customer / Shoppers Engagement /
Annual Marketing Plan Preparation and Execution
- Exemplifies the expectations of
tenants/shoppers and works in harmony with the stakeholders.
- Ability to appropriately deal with tenants and
resolve disputes amicably.
- Prepares an annual calendar of marketing
events and follows through with the ability to adjust should the need
arise.
- Leads involvement in drive for shoppers and
community awareness and loyalty;
- Builds customer loyalty through in-mall
experience and utilization of social media and email distribution of
events.
Daily Operations
- Oversees and ensures efficiency of all daily
operational procedures of the Mall.
Core Competence Skills required
- Business acumen.
- Building effective teams.
- Finance & legal.
- Customer focus.
- Report preparation and presentation.
- Delegation.
- Monitoring & directing others.
- Ability to stay focused under pressure.
- Managing different players effectively.
- Dispute resolution.
Duty station: Nairobi
& it’s environs.
Anticipated start date: Immediately.
Qualifications & Experience required:
Qualifications & Experience required:
- Business related degree-Masters an added
advantage.
- At least 5 years relevant Shopping Mall
experience (mandatory).
How to Apply:
Only applications with similar
experience shall be contacted. Please specify, job title & current/previous
salary (gross pay) on subject line. Kindly email cover letter & updated
resume (word document format) to: recruitment@covenantexecutives.co.ke
Use this format please on subject line: Real Estate Shopping Mall Manager, current/previous Gross Pay (XXXXXX insert salary).
Note: Consider unsuccessful if not contacted within 7 days.
Kindly do not apply if you lack real estate experience