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Recruitment at Chapacopy Ltd Kenya

Chapacopy is a printing solutions company offering copying and printing services to both personal and business segments of the market. 

Chapacopy was started in 2012, with the initial bureaus being Koinange and CrossRoad - Karen. 

To date we have bureaus – Koinange - CBD, CrossRoads - Karen, Gallleria - Karen, Garden City-Thika Road and ABC – Westlands. open more branches in 2016.

We are currently recruiting for a qualified and experienced 
Motorbike Rider / Messenger to join our team.
 
We are seeking professionals who are qualified to and whose primary be responsibility will be to build relationships with new and existing business customers with the goal of providing total copy and print solutions as well as enhancing productivity and customer service experience.


Responsibilities Include:
·                        Collecting the official mail, documents, products and cheque from bureau shops and delivering as requested.
·                        Collect jobs as directed from bureaus and deliver to customers, offices as requested.
·                        As directed, be responsible for the maintenance of designated motorbike and inform the Help Desk Coordinator/Accountant when maintenance needs to be carried out.
·                        Carry out weekly mechanical checks on designated motorbike. 
·                        Ensure cleanliness and maintenance of the office/motorcycle. 
·                        Maintain the motorbike in a presentable clean state. 
·                        Check engine and gear box oil level as specified. 
·                        Verify correctness of all tyres’ air pressure as specified in manufacturer’s manual and assess tyres’ tread, wear, evenness and damage.
·                        Be responsible to inform the Help Desk Coordinator of re-registrations and insurance procedures for motorbike.
·                        Carry out any other duties as directed by Help Desk Coordinator or Accountant (if within job description).
·                        Ensure the safety of self, products or any items on transit at all times when on duty.
Qualifications / Knowledge / Experience:
 
Essential: 
·                        Secondary Education is require, 
·                        Minimum 2 years of relevant work experience as a rider and messenger highly preferred. 
·                        Valid driving license and Certificate of Good Conduct a must have. 
·                        Fluent in Verbal and Written English and Kiswahili. 
·                        Experience in a similar position in busy organization.
·                        Basic computer skills considered an asset

We are currently recruiting for qualified and experienced Customer Service Assistants to join our team.
 
We are seeking professionals who are qualified to and whose primary be responsibility will be to build relationships with new and existing business customers with the goal of providing total copy and print solutions as well as enhancing productivity and customer service experience.


Responsibilities Include: 
·                        Respond to promptly to customer inquiries. 
·                        Handle and resolve customer complaints; ensure issue is resolved to customer’s satisfaction. Refer any complex requests and unresolved issues to the bureau supervisor 
·                        Obtain and evaluate all relevant information to handle product and service inquiries, seek clarification, guidance where required. 
·                        Provide information request on pricing, product, service, and delivery. Organize workflow to meet customer timeframes 
·                        Customer verifications as required. 
·                        Process orders, forms, and requests 
·                        Follow up on customer leads 
·                        provide feedback on the efficiency of the customer service process 
·                        Contribute to a positive & energetic environment Attend Classroom Training and Standard Daily Meetings as requested 
·                        Any other duty may be assigned from time to time by the line manager/Bureau Supervisor
Qualifications / Knowledge / Experience:
 
Essential
·                        College diploma or vocational training certificate in customer care. 
·                        Experience in a similar position in a busy environment highly desirable.
Skills: Product Knowledge, Ability to Inform Others, Data Entry Skills, Organization, Analyzing Information , excellent verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking.

Application Process
 
If you meet these criteria and are enthusiastic about print production and have the drive and passion in design, we would very much welcome your application.

Please email your CV to kaziyetujobs@gmail.com by 8th December, 2015.

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