NGO Jobs in Nairobi Kenya - HelpAge International

HelpAge International 
 

Job Title: BMZ Project Coordinator – BMZ Project 

Department: Programmes – Social Protection

Location: Nairobi, Kenya 

Responsible To: HSNP Social Protection Rights Manager     

National Position

Organization Background: HelpAge International is a global network of not-for-profit organisations with a vision of a world where older people fulfill their potential to lead active, dignified, healthy and secure lives.  

With more than 70 affiliates and 300 partners across more than 50 countries the HelpAge International network brings together hundreds of organisations worldwide.  

HelpAge International has a secretariat with offices in London and Brussels, five regional centres in Africa, Asia/Pacific, Latin America, the Caribbean and Central Asia, seven national programmes and a number of emergencies. 

Position Summary: The Social Accountability Specialist will lead technical aspects of the project of building the capacity and provide technical support to communities to effectively monitor and advocate for quality Older Persons Cash Transfers in Kenya. 

The ideal candidate should be a social accountability specialist who will lead technical aspects of the project in capacity building and provide technical support to communities to effectively monitor and advocate for quality Older Persons Cash Transfers in Kenya.

Relations with Others:

• HelpAge International BMZ project team,
• EWCARDC staff,
• Social Protection Rights Coordinators,
• Assistant Social Protection Rights Coordinator in Lodwar,
• Administrative team in Lodwar HSNP Secretariat
• Partners in areas of operation,
• Donors especially BMZ, DFID

Key Responsibilities:

• Lead HelpAge's social protection work in Kenya by staying abreast of recent developments, new thinking and current trends related to social protection, including locating Social Protection within areas such as Health and livelihoods.
• Work closely with the Social Protection Secretariat (SPS) as a Non-State Actor in the delivery of Older Persons Cash Transfers (OP-CT).
• Support the regional social protection team, HSNP with technical assistance in relation to OP-CT.
• Establish and/or strengthen the accountability framework of OP-CT.
• Identify needs and assess capacity of Older Persons Groups (OPMG) in participating in OP-CT service provision oversight.
• Develop training and technical assistance projects to communities to apply social accountability tools to monitor and advocate for quality OP-CT service provision.
• Cooperate closely with the project partners and the SPS in delivering training and technical assistance to OPMGS.
• Closely monitor progress in implementing social accountability tools by the OPMGs.
• Collaborate with regional project personnel in designing sound approaches and monitoring of results.
• Contribute to project planning and reporting and developing other project deliverables including but not limited to assessments, evaluations, lessons learned, success stories, etc.
• Promote, support and help to document innovative and high quality projects or programmes in the areas of accountability in social protection and safety nets, including HelpAge’s work in Health and Livelihoods.
• Design and negotiate multi-country engagements on accountability to social protection and safety net issues which include a research and influencing component and which are premised on answering key questions in these areas.
• Develop social protection or safety net projects including Cash Transfers programmes from inception (including carrying out market analysis) to delivery, particularly in emergency settings.
• Facilitate and negotiate key strategic relationships on social protection with renowned regional leaders in the field.
• Represent HelpAge in key networks and external meetings related to social protection and safety nets and ensure that HelpAge’s programme experience and evidence is brought to these forums.
• Project management of the BMZ project including Contract Management, coordination of field teams and financial management including production of high quality and timely quarterly narrative and financial reports
• Responsibility for management of BMZ project staff
• Coordination of the BMZ project’s M&E exercise and contribution to the OPCT’s and HelpAge’s learning objectives.
• Development of high quality communications materials to support programme implementation. This to include piloting innovative methodologies in partnership with HelpAge’s implementing partners.
• Monitoring of project activities and ensuring contract deliverables are met and donor and management reports are accurate and timely;
• Donor liaison and relationship building with all stakeholders
• Manage project expenditures by ensuring budget is strictly adhered to, financial procedures are observed and all supporting documents are provided
• Participate in annual planning activities and coordinate with other staff on developing internal programme linkages, sharing learning and documentation of good practices.
• Undertake any other duties as and when necessary to fulfil the objectives of the BMZ project according to donor requirements and HelpAge’s internal policies and procedures.

Qualifications:

• Graduate degree in Sociology, economics, law or other relevant field.
• Experience directly managing or supporting a social protection or safety nets programme.
• At least three years’ experience working on issues of social protection or safety nets.
• Knowledge of and experience working with civil society sector in the Kenya.
• Experience developing and delivering training projects and providing assistance/coaching to communities.
• An ability to show a high level of critical thinking.
• Strong understanding of research methodologies and the nature of evidence which will influence key decision makers in the area.
• Ability to communicate very clearly and succinctly (writing & speaking).
• Proven ability to negotiate through strong inter-personal skills and ability to synthesise different perspectives.
• Strong understanding of the relationship between emergency and development contexts and interventions and of chronic poverty.
• Proven ability to provide advice in a constructive manner to a variety of teams.

How to Apply

 To apply, send your cv and cover letter, detailing how your qualifications and experience match the criteria for this role to jobs.ewca@helpage.org by 23rd December, 2015.  

Please put BMZ Project Coordinator as the subject of your email application.

Job Title: Management Informationa Systems (MIS) Officer

Department: Programmes – Social Protection Team
 

Location: Nairobi, Kenya
 

Responsible To: Programme Manager - HSNP
 

Responsible For: N/A

National Position

HelpAge International is a global network of not-for-profit organisations with a vision of a world where older people fulfill their potential to lead active, dignified, healthy and secure lives.  

With more than 70 affiliates and 300 partners across more than 50 countries the HelpAge International network brings together hundreds of organisations worldwide.  

This position supports, advises and maintains various Complaints & Grievances (C&G)  software operations including technical support and network administration of HelpAge International led online software for collecting, recording and resolving HSNP II and Wider rights related issues in Mandera, Turkana, Marsabit and Wajir Counties.

Relations with Others: Country Director, Complaints and Grievance Officer, Learning and Information Officer, Social Protection and Rights Programme Staff and Data Management Officers in Wajir, Marsabit, Mandera and Turkana Counties
 

Overall Job Purpose: This position supports, advises and maintains various C&G software operations including technical support and network administration of HelpAge International led Complaints and Grievance online software for collecting, recording and resolving HSNP II and Wider rights related issues in Mandera, Turkana, Marsabit and Wajir Counties

Primary Duties and Responsibilities

• The MIS Officer is responsible for the Development and Implementation of HelpAge International led Complaints and Grievance online software for collecting, recording and resolving HSNP II and Wider rights related issues in the four counties
• Maintaining and supporting the MIS systems including assisting users with system and software functionality and technical issues.
•  Perform necessary research on specifications and orders hardware and software inventory required for the MIS to be fully functional and in compliance with HelpAge International’s IT policies and standards.
• Maintain security administration of the MIS system and assign local domain log-in profile and passwords for HSNP and partner staff as necessary; ensures that users have access to appropriate applications and files that will allow them to perform their assigned duties.
• Collaborate with the software developers and the HSNP team to develop and conduct system training to SPR and other relevant HSNP Implementing partner staff on a regular basis
• Create, maintain, modify and produce accurate and timely reports using in-built systems and exporting them to Excel for ease of analysis
• Provide technical support for system functional, operational and technical issues to all HSNP SPR and implementing partners to ensure that hardware and software systems are fully functional.
• Generate reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management and other SPR Implementing partners, in a timely and accurate manner
• Maintain security, operation and maintenance of MIS system and support including maintaining daily backups on HelpAge’s Server; restoring when required.
• Ensure strict adherence to software licensing rules and maintains records for compliance purposes.
• Ensure the integrity of the stored programme and beneficiary information by implementing security measures to be adhered to by all users within the organization
• Coordinate with cross-functional teams to resolve complex hardware and software problems/issues related to HSNP II C&G component
• Develop MIS process improvements for increased efficiency
• Track complaints logged and their inventory with programme implementing partners
• Gather and analyse information regarding opportunities and risk and communicate systematically to the programme manager for development of appropriate strategies
• Contribute to the creation of a positive image and overall credibility of the organisation, notably through the application of HelpAge International in Kenya’s mandate, ethics, values and stand-point with regard to other actors.
• Undertake any other duties as and when necessary to fulfil the objectives of the SPR C&G component.

Person Specification

Minimum Requirements

• Bachelor's degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. 
• Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.
• Ability to identify and solve computer problems and act independently with a wide variety of employees and suppliers/vendors as required.
• Good troubleshooting skills and the ability to understand and resolve technical problems independently.
• At least 3-5 years previous work experience in a relevant position
• Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
• Ability to work well and punctually under pressure
• Excellent skills in written and spoken English

How to Apply 

To apply, please send your CV and cover letter detailing how you meet the criteria for this role to jobs.ewca@helpage.org by 23rd December, 2015.

Applications will be reviewed on a rolling basis.

HelpAge International is an Equal Opportunity Employer