Job
Title: Customer
Service Representative
Job
Ref: 186/12/15
No. of
positions: 1
Ladies
are encouraged to apply.
Our
client, Auto store and garage is one of the largest garage and stores in the
country and uniquely committed to its employees.
Duties
and Responsibilities
- Increase
customer retention by contacting customers in for the following but not
limited; service and purchase experience, service appointment
confirmation, contacting non returning customers.
- Updating
customer contact information as new information becomes available.
- Alert
service department if changes are made.
- Answer
inbound calls from customers promptly and professionally regarding
anything.
- Attracts
potential customers by answering product and service questions; suggesting
information about other products and services
- Resolves
product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
- Recommends
potential products or services to management by collecting customer
information and analyzing customer needs.
- Prepares
product or service reports by collecting and analyzing customer information.
- Contributes
to team effort by accomplishing related results as needed.
Requirements
- Exceptional
phone etiquette
- Excellent
listening skills
- Customer
service skills
- Positive
attitude
- Commitment
to delivering high level of customer service
- Excellence
grooming standards.
- Ability
to work on your own or as a team.
- Minimum
1 year sales and customer service experience.
- Good
communication skills.
- Certificate
in sales and marketing.
How to Apply
Interested candidates who meet the above criteria should submit their CV online application on or before 14th December, 2015 athttp://goo.gl/T8sryH
