Our client is a casual dining
fresh-food restaurant serving locally sourced SquareMade burgers, fried
chicken, BBQ ribs, beer, wine and delicious hand-spun ice cream deserts.
They are committed to supporting the
local economy through locally sourced quality ingredients.
Are you someone who pushes boundaries
and challenges the status quo, ambitious, brave and passionate in everything
you do?
If so, then this is the job you are
looking for.
Our client would like to fill the
position of a Commercial Operations Manager who
will be reporting to the Managing Director.
Job Purpose / Summary: To
create a culture and develop a team that is focused on delighting customers on
a daily basis.
Manage the daily running of the Cafe
shops, and the central kitchen in such a manner that daily turnovers budgeted
gross profits and net profits are attained through consistent training and
development of our staff and management in order for them to implement and
uphold set operational standards.
Duties and Responsibilities
- To maintain daily gross profits for each store
and liaise with the respective managers to ensure that the correct gross
profits are attained and maintained
- Develop and implement training programs in
order to improve customer satisfaction and operational standards.
- To coordinate and assist in the setting of
budgets for all stores, provide direction and assistance to the management
team in order for them to achieve their targets.
- To ensure constant awareness of the cost of
commodities, their impact on gross profits so as to ensure maximum savings
are made.
- To check and verify that all set standards
& procedures in the preparation of food are followed, and that top
quality food is produced at all times, and that such food is packed and
presented to the customer in the prescribed manner.
- To ensure that scheduled servicing of
mechanical equipment is carried out at prescribed intervals.
- To ensure systematic checks are carried out on
all front areas, from maintenance requirements and preventative
maintenance , repairs and refurbishments are carried out to enhance
operations
- To ensure the general appearance and
housekeeping of all the restaurant properties and all outlets inclusive of
general floors and ablutions are maintained in an immaculate manner.
- To ensure that all paraphernalia i.e.
insignia, balustrades, refuse bins or any equipment bearing the
restaurant’s logo are maintained in a usable state and that all faults and
defects are rectified.
- To ensure that adequate manpower levels are
available so as to minimize incidences of overstaffing or understaffing.
- To attend to the internal and external
customer complaints and problems in a prompt manner so that effective and
timely follow ups are undertaken.
- To constantly be aware of competitor
activities.
- To visit suppliers premises and ensure that
the quality of their products is visually inspected and meets the company
standards.
- To undertake training needs analysis on a
monthly basis and arrange remedial training so as redress the deficiencies
- To motivate and inculcate a spirit of team
work so as to facilitate friendly and courteous service delivery.
- To conduct regular meetings with shop managers
and shift managers so as to enhance communication, discuss problems and
help find solutions.
- To keep abreast of current and future
developments in the industry so as to assist in appropriately positioning
the brands.
- To foster positive attitudes in staff so as to
enhance productivity and efficiency.
- To undertake any other duties as delegated
from time to time.
Minimum Requirements
- A Bachelor’s degree in Business Administration
or Management or its equivalent.
- A Diploma in Restaurant Operations and Food
& Beverage Management will be an added advantage.
- 4 years working experience in a similar role
at a fast paced restaurant.
- Knowledge in budget preparation, business
administration and basic accounting desirable.
- Prior experience within the hospitality sector
will be an added advantage.
Competencies
- Strong verbal, written, presentation and
effective listening skills.
- Keen eye for detail and accuracy.
- Ability to work well with others under
deadline situations and respond to changes in priorities.
- Ability to work independently, take
initiative, set priorities and see projects through to completion.
- Strong analytical and interpretation skills.
- Problem solving for solution development.
- Outcome/delivery focused with strong planning
skills.
Salary: Attractive
salary package
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please make your application through our website www.dorbe-leit.co.ke vacancy page before close of business 04th January 2016.
Only successful candidates will be
contacted.