Our client, an established Group in
the food and hospitality industry, have exciting growth plans which will see
them diversify into a fast-foods chain to leverage on their brand known for a
wide variety of barbecued meat, and are famous for their game meat.
They will soon be opening their first
fast food outlet in The Hub in Karen with plans to roll out to more locations.
Cashier – Fire Starter
Scope: The
Cashier is responsible to the Restaurant Manager for taking orders accurately
and receiving all monies due from customers for items sold.
They ensure that the cashiering
function is operated in conformity with the highest possible professional
standards and to the satisfaction of the Roast patrons.
Duties / Responsibilities:
Opening duties
- Ensure the point of sale and PDQ machines are
switched on and in good working order and report any malfunction to the
restaurant manager
- Ensure there is enough stock of thermal rolls
for both the POS printer and PDQ printers
- Receive float from the restaurant manager and
order for enough change
- Clean and sanitize the work station and be
ready for the daily operation
Ongoing Responsibilities
- Greet customer immediately they reach the
counter with a warm smile and direct eye contact
- Ask the customer will be dining in or out.
- Enter order correctly into the register
- Suggest trade ups or promotional items to guests
- Clarify and communicate any special customer
requests to Firestarter/ Kitchen Supervisor (e.g no Mayo)
- Receive and check the money paid, give
customer the correct change and Fiscal receipt.
- Repeat order and confirm change to the
customer.
- Ensure the highest standards of service are
given to guests at all times
- Ensure POS equipment is well taken care of and
maintained.
- Ensure the station is fully and well stocked
at all times
- Provide customer feedback to the Restaurant
manager
- Approach and treat customers in an efficient
and courteous manner
- Demonstrate perfect knowledge of all products
according to standards
- Operate the cash register in compliance to the
ROAST by Carnivore cash handling and security procedures
- Handle customer complaints and communicate the
same to the restaurant manager
- Undertake further tasks as required by
management to facilitate efficient running of the restaurant.
Closing Duties
- Generate Z-Report at the end of shift
- Ensure all bills are closed before the cashier
leaves the till
- Ensure the all sales proceeds are handed over
to the manager in the prescribed procedure with appropriate, duly-filled
documentation.
- Clean and sanitize the station before end of
shift
- Ensure all the cash drawers are left open
overnight
Knowledge, Experience and
Competencies:
- Computer knowledge (Word, excel, Materials
Control)
- Up to date with food and beverages trends and
practices
- Advanced numerical skills and basic
statistical skills
- 3 years management experience in the
Hospitality industry.
- Experience in cash handling is a must
- Experience in quick service restaurant.
- Excellent communication skills with a good
grasp of the English language.
- Excellent sales and customer service skills
- Capacity to cope with frustration, ability to
handle own aggression or feelings of resentment and irritation with
situations or others, to cope with provocation.
- Capacity to pay attention understand, to be
sharp and alert
- Have an eye for detail
- Demonstrate superior mathematic and
statistical skills
- Ability to spot and resolve problems
effectively
Qualifications:
- Diploma/Bachelor's degree from an accredited
college or university in Hospitality Management.
How to Apply
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.
Only shortlisted candidates will be contacted