Job
Title: General
Manager Hospitality
Industry: Hospitality
Location: Mombasa
Salary: 200K - 300K
Our
client is an investor in the hospitality industry dealing with hotels and
luxurious holiday apartments.
Job
Responsibilities:
- Manage
and administer all hotel activities; devote abilities to the operation of
the hotel and its facilities.
- Provide
the overall administration of the Hotel pursuant to the policies and
directives adopted and within the general provisions of the Hotel Rules.
- Oversee
the hiring, supervision and termination of all Hotel personnel in
cooperation with Human Resources
- Communicate
and reinforce a guiding management philosophy of ethics and values.
- Ensure
job descriptions, goals, objectives, and performance standards are
provided for all positions.
- Perform
annual performance appraisals for all Department Heads and also ensure
that all personnel have received an approved annual performance appraisal
from their supervisor.
- Ensure
that effective programs are in place and utilized to train and develop
employees to perform their job duties at levels that will meet or exceed
Hotel standards.
- Ensure
Human Resources policies, rules, personnel procedures, and benefit
programs are documented and understood by all employees.
- Ensure
development and implementation of safety programs that will provide for
the safety and well-being of all personnel, members, and their guests while
on Hotel property.
- Ensure
that the clubhouse and all other hotel facilities are in full compliance
with all safety, environmental, and other regulations.
- Handle
emergencies such as fires, accidents and breaches of security promptly and
emphasize prevention through training and inspection.
- Develop
risk management programs and provide for emergency and disaster recovery
plans.
- Provide
for records protection, retention, and recovery.
- Coordinate
the various operations, departments, and activities of the Hotel and
ensure proper cleanliness and sanitation of all Hotel facilities and
environment.
- Develop
operational policies and be responsible for the creation and
implementation of standard operating procedures for all areas of the
Hotel.
- Ensure
that the standards for the Hotel’s food, beverage, and all recreation and
entertainment operations are met or exceeded.
- Provide
project management for major projects.
- Deal
directly with the membership on day-to-day issues.
- Perform
annual analyses of area hotels to ensure that the Hotel is providing
competitive services.
- Use
sound fiscal methods to achieve the budget objective approved by the BOD
- Adheres
to the policies and procedures of the Hotel
- Maintains
strict confidentiality of client, company and personnel information
- Demonstrates
a strong commitment to the mission and values of the hotel
Skills and Qualifications
- Bachelor’s
degree in business administration or related field of study
- MBA
will be an added advantage
- Consistent
track record of employment with at least seven years of senior operations
leadership experience in the hospitality industry
- Expertise
in service excellence, seasonal business operations and diverse/high-end
recreational programs is an added advantage
- Refined
skill set in human resource management (training, performance management
and development, employee engagement.)
- Leadership
skills with the ability to motivate a veteran staff and earn their
respect.
- An
outgoing and friendly personality-hands-on and member-friendly.
- Excellent
communication skills at all levels.
- A
strong sense of service with proven training skills.
- Overall
operating budget (P & L) responsibility.
Job Title: GM Sales - Hospitality
Industry: Hospitality
Location: Nairobi
Salary: 150K - 200K
Our client is an investor in the
hospitality industry dealing with hotels and luxurious holiday
apartments.
They are looking to fill the position
of a GM with a great track record in the hospitality industry to be based in
Nairobi.
Key Responsibilities
- To effectively manage existing accounts in
addition to creating and developing relationships with potential accounts
in your designated area.
- Compiling the Sales and Business Development
Plans
- Understand the current market and alter sales
approach when necessary
- To actively seek out new clients and to agree
best possible rate structures
- To be familiar with outside factors that may
affect the hotels business including competitor rates and availability,
new businesses coming into market.
- Assist with the organisation of events and
trade shows etc.
- Develop sales strategies & rigorously
market the leisure section to realize optimum profits
- Design a range of membership that meets the
needs and requirements of current and potential members, and in accordance
with facilities offered by the organization.
- Clearly define the scope of services that
should be provided for each class of membership.
- Recommend pricing policies for services
rendered to the membership, and in accordance with minimum profit levels
as set by the General Manager the set targets.
- Bring to the attention of the General Manager,
services and facilities that do not meet with the expectations of the
membership.
Skills and Qualification Desired
- Degree holder preferably in hospitality
management or sales and marketing
- Proven Account Management skills required in
order to create, maintain and enhance customer relationships
- Minimum 3 years of sales management experience
in hospitality industry
- Extremely detail oriented
- Motivated, goal oriented, persistent and a
skilled negotiator
- High level of initiative and work well in a
team environment
- Excellent written and oral communication
skills
- Handles stressful situations and deadline
pressures well
- Plans and carries out responsibilities with
minimal direction
If you are up to the challenge, possess
the necessary qualification and experience; please send your CV only quoting
the job title on the email subject (GM Sales - Hospitality) to
jobs@corporatestaffing.co.ke before Wednesday 9th December 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
