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Careers in the Hospitality Industry in Kenya (200K)

Job Title: General Manager Hospitality
Industry: Hospitality
Location: Mombasa
Salary: 200K - 300K
Our client is an investor in the hospitality industry dealing with hotels and luxurious holiday apartments. 

They are looking to fill the position of a General Manager with a great track record in the hospitality industry to be based in Mombasa. 

Job Responsibilities:
  • Manage and administer all hotel activities; devote abilities to the operation of the hotel and its facilities.
  • Provide the overall administration of the Hotel pursuant to the policies and directives adopted and within the general provisions of the Hotel Rules.
  • Oversee the hiring, supervision and termination of all Hotel personnel in cooperation with Human Resources
  • Communicate and reinforce a guiding management philosophy of ethics and values.
  • Ensure job descriptions, goals, objectives, and performance standards are provided for all positions.
  • Perform annual performance appraisals for all Department Heads and also ensure that all personnel have received an approved annual performance appraisal from their supervisor.
  • Ensure that effective programs are in place and utilized to train and develop employees to perform their job duties at levels that will meet or exceed Hotel standards.
  • Ensure Human Resources policies, rules, personnel procedures, and benefit programs are documented and understood by all employees.
  • Ensure development and implementation of safety programs that will provide for the safety and well-being of all personnel, members, and their guests while on Hotel property.
  • Ensure that the clubhouse and all other hotel facilities are in full compliance with all safety, environmental, and other regulations.
  • Handle emergencies such as fires, accidents and breaches of security promptly and emphasize prevention through training and inspection.
  • Develop risk management programs and provide for emergency and disaster recovery plans.
  • Provide for records protection, retention, and recovery.
  • Coordinate the various operations, departments, and activities of the Hotel and ensure proper cleanliness and sanitation of all Hotel facilities and environment.
  • Develop operational policies and be responsible for the creation and implementation of standard operating procedures for all areas of the Hotel.
  • Ensure that the standards for the Hotel’s food, beverage, and all recreation and entertainment operations are met or exceeded.
  • Provide project management for major projects.
  • Deal directly with the membership on day-to-day issues.
  • Perform annual analyses of area hotels to ensure that the Hotel is providing competitive services.
  • Use sound fiscal methods to achieve the budget objective approved by the BOD
  • Adheres to the policies and procedures of the Hotel
  • Maintains strict confidentiality of client, company and personnel information
  • Demonstrates a strong commitment to the mission and values of the hotel
Skills and Qualifications
  • Bachelor’s degree in business administration or related field of study
  • MBA will be an added advantage
  • Consistent track record of employment with at least seven years of senior operations leadership experience in the hospitality industry
  • Expertise in service excellence, seasonal business operations and diverse/high-end recreational programs is an added advantage
  • Refined skill set in human resource management (training, performance management and development, employee engagement.)
  • Leadership skills with the ability to motivate a veteran staff and earn their respect.
  • An outgoing and friendly personality-hands-on and member-friendly.
  • Excellent communication skills at all levels.
  • A strong sense of service with proven training skills.
  • Overall operating budget (P & L) responsibility.

Job Title: GM Sales - Hospitality
Industry: Hospitality
Location: Nairobi
Salary: 150K - 200K
Our client is an investor in the hospitality industry dealing with hotels and luxurious holiday apartments. 

They are looking to fill the position of a GM with a great track record in the hospitality industry to be based in Nairobi.

Key Responsibilities
  • To effectively manage existing accounts in addition to creating and developing relationships with potential accounts in your designated area.
  • Compiling the Sales and Business Development Plans
  • Understand the current market and alter sales approach when necessary
  • To actively seek out new clients and to agree best possible rate structures
  • To be familiar with outside factors that may affect the hotels business including competitor rates and availability, new businesses coming into market.
  • Assist with the organisation of events and trade shows etc.
  • Develop sales strategies & rigorously market the leisure section to realize optimum profits
  • Design a range of membership that meets the needs and requirements of current and potential members, and in accordance with facilities offered by the organization.
  • Clearly define the scope of services that should be provided for each class of membership.
  • Recommend pricing policies for services rendered to the membership, and in accordance with minimum profit levels as set by the General Manager the set targets.
  • Bring to the attention of the General Manager, services and facilities that do not meet with the expectations of the membership.
Skills and Qualification Desired
  • Degree holder preferably in hospitality management or sales and marketing
  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Minimum 3 years of sales management experience in hospitality industry
  • Extremely detail oriented
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (GM Sales - Hospitality) to  before Wednesday 9th December 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted

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