Operations Manager
Industry: Public Transport
Location: Nairobi
Our client is one of the leading public transport companies in Kenya, with a large workforce and fleet in Nairobi.
Industry: Public Transport
Location: Nairobi
Our client is one of the leading public transport companies in Kenya, with a large workforce and fleet in Nairobi.
Purpose: To assist and work closely with the management to ensure smooth running of day to day transport operations to meet established operating goals, standards and rules.
The position offers immense
opportunities for growth and a very exciting career with serious managerial
exposure.
Key Responsibilities
Key Responsibilities
- Promote and protect the company’s operational
functions with minimum supervision.
- Develop a good understanding of the business
and interpret figures key in financial wellbeing of the company.
- Developing a productive, profitable and
achievement oriented working environment for employees.
- Responsible for employee accountability and
adherence to company standards and policies in the transport workforce to
ensure quality in service delivery.
- Addressing operational issues and concerns in
calm and timely manner.
- Monitor customer relations in order to meet
excellent standard in service delivery by resolving conflict.
- Responsible for employee scheduling to ensure
seamless flow of operations.
- Assist in large number of fleet and staff
coordination to meet set targets and demand in the market.
- Managing, monitoring and developing a team of
drivers and line managers.
- Ensuring company compliance of all transport
policies, legislation and procedures
- Resolving and managing queries and complaints
courteously and efficiently.
- Identifying operational issues, potential
problems and opportunities
- Maintaining accurate administrative records.
- Developing and nurturing customer
relationships.
- Making sure that all vehicles are properly
maintained and serviced.
- Educates and motivates employees on best
practices and service excellence.
- Actively engages the customers and industry
stakeholders to promote the company and foster good relations.
- Become a respected voice for the company to
key stakeholders such as investors, public, government and other industry
players.
Skills and Qualifications
- Must be a holder of Diploma/Bachelor’s degree
in any field from a public university.
- Diploma in Fleet Management will be added
advantage
- Aged between 32 – 40 yrs and above.
- 5 years’ proven experience in a busy
operations environment in a medium size corporate setup
- Be mature and possess capacity to oversee a
large workforce.
- High level of personal discipline and
integrity.
- Possess high energy level and be in excellent
health.
- Be ready to work for long and odd hours.
- Have a positive attitude and disposition
towards life.
- Ability to work with diverse groups of people.
- Excellent interpersonal skills and a
collaborative management style.
Our client, a leading Public Bus
Company dedicated to providing excellent customer service seeks to recruit drivers andconductors.
Minimum Requirements for Driver
- 5 years and above driving experience.
- Valid Driver’s License
- Valid Certificate of Good Conduct
- Valid PSV License
- Certification in defences driving will be
added advantage.
- Mature and willing to work long hours
- Good Understanding of Nairobi PSV routes
Minimum Requirements for Conductors
- Valid Certificate of Good Conduct
- Valid PSV License
- Good customer service
- Mature and willing to work long hours
- Smart & Presentable.
How to Apply
If you are qualified and up to the challenge send your CV to jobs@flexi-personnel.com by close of business 7th December 2015.
Please note that only qualified
candidates will be contacted.