4G Capital (4th Generation Capital)
is a consumer finance providing ethical credit services to those who require it
most.
We provide rapidly accessible and
affordable unsecured loans with strict affordability criteria to prevent
unmanageable debt.
Our customers are our partners.
We operate in their markets through
6-man micro branches to provide tailored relationship-based
services.
Our vision is to become the number
one retail finance firm in Africa by offering the best services in terms of
accessibility, affordability, value and customer experience.
Our branches are in markets like Dagoretti, Wangige, Limuru, and Rongai.
We seek to recruit Branch Interns to serve in these markets
Responsibilities
·
Work in pairs with Loans Officers and
Collections Officers
·
Support and maintain an excellent
work environment to achieve demanding targets
·
Deliver first rate customer service
·
Build excellent relationships with
customer-partners and opinion leaders in catchment area
·
Assist in accurate and timely
reporting of Management Information and market feedback to report on customer
preferences, trends and market opportunities
·
Assist in contacting debtors to
receive payment
·
Assist in following up on defaulters
to recover payments
·
Carry out customer education and
maintain relationships
·
Assist in maintaining exhaustive and
accurate Debt Management Forms
·
Assist in renegotiating payment
schedules or obtaining funds from relatives via responsible relative or other
means
·
Assist in spoof calling
·
Forward defaulter files to HQ
collectors on appropriate date
·
Assist in Issuing demand letters to
defaulting customers
Requirements
·
A good level of general education-
Diploma or degree
·
Computer literacy
·
Education background in
sales/Marketing
·
Experience in a related field will be
an added advantage
·
Experience in a financial institution
and dealing with customers at the bottom of the pyramid will also be an added
advantage
Key Competencies
Customer Handling
·
Sales and Business Development
·
Enforcement of contract and repayment
obligations
Administrative Support
·
General support to all tasks
·
Communications
·
Small Branch Operations
·
Information Collection
Personal Attributes
·
Integrity and ability to work in
consumer finance
·
High Motivation
·
Self starter-functional problem
solver
·
Process discipline- Ability to follow
SOPs
Team leader
Responsibilities and Requirements
Branch Targets:
Responsibilities and Requirements
Branch Targets:
·
Achieve monthly sales and collections
targets
Manage Branch Staff
·
Directly oversee, support, and
develop Branch staff to run a high performance 6 person team.
Leadership & Problem Solving
·
Build and maintain an excellent work
environment for the team to develop individual potential and achieve demanding
targets.
·
Lead and Manage all Branch functions,
logistics and performance issues.
Service Delivery
·
Deliver first rate customer service
Relationships Building
·
Build excellent relationships with
customer-partners and opinion leaders in catchment area.
Reporting
·
Provide accurate and timely reporting
of Management Information and market feedback to report on customer
preferences, trends and market opportunities
Perform such other tasks and duties
as the Company may from time to time designate as forming part of the
Employee’s job description
Requirements
Requirements
·
1-2 years of leadership experience
·
Experience in micro finance
institutions and not banks
·
A degree in a business related field
·
Team leaders in micro finance
institutions encouraged to apply
Key Competencies
Customer Handling
Customer Handling
·
Sales and Business Development
·
Enforcement of contract and repayment
obligations
Administrative Support
·
General support to all tasks
·
Communications
·
Branch Operations
·
Information Collection
Personal Attributes
·
Integrity and ability to work in
consumer finance
·
High Motivation
·
Self-starter-functional problem
solver
·
Process discipline- Ability to follow
SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
This position is urgent.
careers@4g-capital.com
This position is urgent.