4G
Capital (4th Generation Capital) is a consumer finance providing ethical credit
services to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our customers are our partners.
We
operate in their markets through 6-man micro branches to provide tailored
relationship-based services.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
Our branches are in markets like Dagoretti, Wangige, Limuru, and Rongai.
We seek to recruit Branch Interns to serve in these markets
Responsibilities
- Work
in pairs with Loans Officers and Collections Officers
- Support
and maintain an excellent work environment to achieve demanding targets
- Deliver
first rate customer service
- Build
excellent relationships with customer-partners and opinion leaders in
catchment area
- Assist
in accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market
opportunities
- Assist
in contacting debtors to receive payment
- Assist
in following up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Assist
in maintaining exhaustive and accurate Debt Management Forms
- Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist
in spoof calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist
in Issuing demand letters to defaulting customers
Requirements
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a related field will be an added advantage
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key Competencies
Customer
Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Small
Branch Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self
starter-functional problem solver
- Process
discipline- Ability to follow SOPs
Team leader
Responsibilities and Requirements
Branch Targets:
Responsibilities and Requirements
Branch Targets:
- Achieve monthly sales and collections targets
Manage Branch Staff
- Directly oversee, support, and develop Branch
staff to run a high performance 6 person team.
Leadership & Problem Solving
- Build and maintain an excellent work
environment for the team to develop individual potential and achieve
demanding targets.
- Lead and Manage all Branch functions, logistics
and performance issues.
Service Delivery
- Deliver first rate customer service
Relationships Building
- Build excellent relationships with
customer-partners and opinion leaders in catchment area.
Reporting
- Provide accurate and timely reporting of
Management Information and market feedback to report on customer
preferences, trends and market opportunities
Perform such other tasks and duties
as the Company may from time to time designate as forming part of the
Employee’s job description
Requirements
Requirements
- 1-2 years of leadership experience
- Experience in micro finance institutions and
not banks
- A degree in a business related field
- Team leaders in micro finance institutions
encouraged to apply
Key Competencies
Customer Handling
Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self-starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
This position is urgent.
careers@4g-capital.com
This position is urgent.