General Motors East Africa
(GMEA) is the largest manufacturer of commercial vehicles in the East
African region.
Our manufacturing plant in Nairobi
assembles a wide range of Isuzu trucks and buses and also distributes fully
built Chevrolet passenger vehicles.
Since 1977, GMEA has produced and
sold over 70,000 units being a testimony to its strong heritage brands as well
as excellent customer service.
Our growing sales in the new vehicle
segment has propelled GMEA to market leadership in Kenya three years in a row
since 2012, achieving a market share of 28.7% in 2014.
We are looking for highly engaged candidates with a track record of excellence to join team GM in the following positions to be filled in January, 2016.
GM Difference! and Customer Relations
Manager
Ref: CD/HRBP/001
Reporting to the General Manager, Channel Development, the successful candidate will be responsible for the following functions:
·
Manage training, roll out and
implementation of GM Difference! (GMD!) standards to GMEA and its dealers.
·
Monitoring and evaluation of GMD!
Implementation.
·
Manage the GMD! Reward framework in
line with customer care programs.
·
Institutionalize customer management,
retention and support processes in all dealerships.
·
Champion customer retention and
enthusiasm.
·
Conducting post booking follow-up
(PBF).
·
Regular update of bulletin at the
dealerships.
·
Enhance customer satisfaction through
customer satisfaction and related surveys.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Marketing or any
business related field.
·
Professional qualifications in
Customer Relations.
·
Seven years working experience.
·
Excellent communication and
analytical skills.
·
Customer experience management will
be an added advantage.
Regional Sales Manager
Ref: SSM/HRBP/014
Reporting to the General Manager,
Sales & Marketing, the successful candidate will be responsible for the
following functions:
·
Implement policies and procedures
developed by GMEA to uphold brand reputation and create a conducive business
environment.
·
Develop annual dealer business plan
and set monthly sales targets.
·
Formulate monthly vehicle ordering
forecasts with dealer participation.
·
Work out marketing initiatives aimed
at sales, service and parts business growth.
·
Enforce high standards for dealership
premises and facility maintenance.
·
Build and nurture strong dealership
teams and help dealer management retain talent.
·
Assess trends and recommend actions
to optimize customer satisfaction levels and dealership profitability.
·
Monitor working capital availability
by analysing cash flows.
·
Develop and sustain customer loyalty
and retention programs within the assigned territory.
·
Provide a monthly report on assigned dealerships
and territorial market information.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in marketing or any
business related field.
·
Professional qualifications in
Marketing.
·
Seven years working experience in
either regional/territory sales management or dealer/ distribution management.
·
Business acumen, analytical and
excellent communication skills.
·
Experience in market research will be
an added advantage.
Sales Manager, Parts and
Accessories
Ref: AFS/HRBP/009
Reporting to the General Manager,
Aftersales the successful candidate will be responsible for the following
functions:
·
Preparation and execution of annual
Parts and Accessories (P&A) business plans.
·
Formulate sales policies and
procedures for P&A.
·
Manage P&A product line to meet
corporate objectives.
·
Forecast annual, quarterly and
monthly revenue streams.
·
P&A distribution to dealers and
fleet customers.
·
Coordination of company resources to
realize efficient and stable sales results.
·
Work closely with the vehicle sales
team to ensure high customer experience standards.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Marketing or any
business related field.
·
Seven years working experience in a
sales environment.
·
MS Office and database proficiency.
·
Planning, communication,
organizational, problem solving and analytical skills.
Warehouse Manager, Parts and Accessories
Ref: AFS/HRBP/023
Reporting to the General Manager,
Aftersales the successful candidate will be responsible for the following
functions:
·
Overall management and administration
of the parts warehousing function i.e. inventory management, logistics and
warehousing.
·
Preparing and submitting aftersales
monthly operational metrics.
·
Manage the periodic stock count,
receiving and issuance processes.
·
Establish and maintain an efficient
and effective sourcing, ordering, logistics and stocking of parts.
·
Identify and implement strategies
aimed at maintaining a lean warehouse.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in a business
related field.
·
Seven years working experience in
warehouse management.
·
MS Office and Database proficiency.
·
Planning, communication,
organizational, problem solving and analytical skills.
Field Technical Support Coordinator
Ref: AFS/HRBP/012
Reporting to the Technical &
Aftersales Business Development Manager, the successful candidate will be
responsible for the following functions:
·
Development of quality service at the
Dealerships.
·
Train and support Dealers on GMEA
service policies and procedures.
·
Analysis and preparation of technical
reports and implementation of solutions.
·
Co-ordinate product and technical
training.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
BSc. in Mechatronic or Automotive
Engineering.
·
Five years hands on experience in a
busy motor vehicle repair workshop.
·
Computer literate in MS Office
packages.
·
Interpersonal, diagnostic,
communication and report writing skills.
·
Analytical capacity, detail oriented
and high personal integrity.
Government Sales Executive
Ref: SSM/HRBP/015
Reporting to the Government & Fleet Sales Manager, the successful candidate will be responsible for the following functions:
·
Effective sales prospecting within
Government institutions and parastatals.
·
Provide accurate forecasting to
assist in developing initiatives towards increasing sales and market
penetration.
·
Execute and meet sales targets and
revenue goals.
·
Monitor and understand annual
Government budget estimates, procurement policies and procedures.
·
Attend tender openings, submit,
analyze results, monitor, participate and prepare all relevant tenders with
stakeholders.
·
Gather and report competitive
information to take advantage of opportunities within the assigned segment.
·
Prepare quotations, presentations and
product specifications based on customer requirements.
·
Advise customers on financing, lease
proposals, support and execution of relevant contracts.
·
Credit control management.
·
Secure and cancel bonds to reduce
contingent liabilities.
·
Monitor projects, specifications and
delivery timelines.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Marketing or any
other related field.
·
Five years sales experience.
·
Results oriented, managerial courage,
good communication, analytical and planning skills.
Service Advisors
2 Positions
Ref: AFS/HRBP/010
Reporting to the Senior Service Advisor, the successful candidate will be responsible for the following functions:
·
Scheduling for service workshop
customers.
·
Build strong customer relationships
through the established service consultative process.
·
Keep customers updated on the
progress of vehicle service.
·
Perform pre-delivery inspections and
communicate results to customers.
·
Take ownership of each customer
experience.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in a business
related field.
·
Three years relevant working
experience in a customer service environment.
·
Problem solving, excellent
communication and interpersonal skills.
Senior Market Analyst
Ref: SSM/HRBP/018
Reporting to the Marketing Manager, the successful candidate will be responsible for the following functions:
·
Analysis of all marketing campaigns
and sales activities.
·
Work with GMEA Product Planning team
on product portfolio planning and reporting.
·
Gather market research and
intelligence on competitive landscape.
·
Analysis and reporting of motor
vehicle industry data for East Africa.
·
Manage a marketing dashboard that
visualizes key performance indicators.
·
Short term reporting of sales &
marketing data to GM Africa.
·
Integrate market research data with
all other business functions.
·
Long term sales forecasting,
reporting and business continuity planning.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Marketing.
·
Five years working experience in a
related field.
·
Good communication and analytical
skills.
·
Post graduate diploma in Marketing
and experience in market research will be an added advantage.
Digital Marketing Executive
Ref: SSM/HRBP/013
Reporting to the Senior digital marketing & CRM coordinator, the successful candidate will be responsible for the following functions:
·
Coordinate the design, usability,
content update and search engine optimization for Isuzu, Chevrolet and GM East
Africa websites.
·
Implement content generation and
update on all GM East Africa’s social media platforms.
·
Continuous assessment of current
website capabilities and recommend new website functionalities.
·
Coordinate Internet research and
industry online activities to inform new digital strategies for the company.
·
Coordinate e-mail marketing, digital
advertising and mobile advertising.
·
Monitor and analyse digital marketing
activities and provide regular reports to the management teams.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Marketing.
·
Three years working experience in a
related field.
·
Good analytical and communication
skills, data driven thinking and be highly creative.
·
Post graduate diploma in marketing
will be an added advantage.
Production Material Handling
Supervisor
Ref: GPSC/HRBP/020
Reporting to the General Manager, Purchasing & Supply Chain, the successful candidate will be responsible for the following functions:
·
Supervision of production material
handling operations staff.
·
Developing and maintaining material
distribution schedules to ensure attainment of production targets.
·
Planning for offloading and
arrangement of vehicle kits in the plant.
·
Establishing material handling
equipment requirements.
·
Drive continuous improvement and
support problem resolution in the section.
·
Develop, deploy and drive attainment
of set section objectives.
·
Drive compliance with established
processes and support operation risk management.
·
Ensure compliance with Workplace
Organization, Safety and Environmental Standards.
·
Prepare necessary management reports
and maintain documentation in accordance with company policy.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Industrial
Engineering, Production Engineering or equivalent.
·
Five years’ experience in a busy
manufacturing or warehousing environment.
·
Knowledge of lean manufacturing
processes.
·
High level interpersonal, organizing,
planning and problem solving skills.
Supply Chain Planner
Ref: GPSC/HRBP/021
Reporting to the General Manager, Purchasing & Supply Chain, the successful candidate will be responsible for the following functions:
·
Champion supply chain Plan for Every
Part (PFEP) process.
·
Champion material pull
implementation.
·
Establish supply chain department
equipment and investment requirements.
·
Optimize visual management within the
department.
·
Coordinate continuous improvement and
cost optimization process in the department.
·
Support project start-ups in Supply
Chain function.
·
Initiate material flow layout studies
to improve operational efficiency.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Industrial
Engineering, Production Engineering or equivalent.
·
Five years’ experience in
manufacturing and supply chain.
·
Knowledge in lean manufacturing
processes and AutoCAD.
·
High level interpersonal, organizing,
planning and problem solving skills.
Vehicle Yard & Outbound Logistics
Supervisor
Ref: GPSC/HRBP/022
Reporting to the General Manager,
Purchasing & Supply Chain the successful candidate will be responsible for
the following:
·
Develop procedures, controls, systems
and standards for the section.
·
General oversight of vehicle yard
operations.
·
Ensure compliance of vehicle yards
with workplace organization and other relevant standards.
·
Establish domestic and export sales
vehicle out-bound logistics requirements.
·
Management of service providers.
·
Monitor and ensure vehicle care
maintenance is conducted as planned.
·
Supervision of staff in the section.
·
Drive continuous improvement.
·
Prepare and distributes management
reports as required.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Purchasing &
Supply Chain or equivalent.
·
Five years’ experience in supply
chain, manufacturing or warehousing environment.
·
Knowledge of logistics, inventory
management and lean manufacturing processes.
·
High level interpersonal, organizing
and planning skills and customer focus.
Process Engineer
Ref: MFG/HRBP/016
Reporting to the Manufacturing Engineering & Plant Maintenance Manager, the successful candidates will be responsible for the following functions:
·
Develop production process layouts
and define operation methods.
·
Prepare and maintain production
assembly instructions and material distribution lists.
·
Develop and maintain production work
and high workplace organization standards.
·
Define production processes, identify
critical processes and develop necessary process controls.
·
Provide specifications for production
tools and necessary assembly aids.
·
Establish safety requirements for the
established operations.
·
Develop safe use instructions for
direct and indirect process materials.
·
Coordinate the implementation and
validation of engineering changes.
·
Conduct regular validation of process
materials to maintain accurate Bill of Materials.
·
Analyse and implement countermeasures
for production engineering problems.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
BSc. in Mechanical or Manufacturing
Engineering.
·
Five years working experience.
·
Proficiency in AutoCAD/Inventor
design packages.
·
Computer literate in MS Office
packages.
·
Knowledge of manufacturing processes,
KAIZEN, lean manufacturing, Sigma tools,
·
Innovative, process oriented,
customer focused and with strong problem solving skills.
Product Engineer, Tooling and
Design
Ref: ENG/HRBP/017
Reporting to the Product Planning, Engineering & Bodybuilding Manager, the successful candidate will be responsible for the following functions:
·
Development and continuous review of
Manufacturing Tooling processes and procedures in-line with GM Policy.
·
Project leader for Manufacturing
Tooling development.
·
Design of bus & truck bodies and
specialised equipment.
·
Generation and maintenance of
facilities technical designs.
·
Development of vehicle metal critical
parts and components from first principles.
·
Management of manufacturing, product
and facilities designs documentation.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in Mechanical,
Production or Manufacturing Engineering.
·
Five years’ experience in a design
environment.
·
Project management and computer
design systems (AutoCAD) experience.
·
Knowledge of manufacturing processes,
KAIZEN, lean manufacturing and Sigma tools.
·
Technical savvy, innovative, process
oriented, strong analytical skills and customer focus.
Product Engineer, Supplier Quality
Development
2 Positions
Ref: ENG/HRBP/019
Reporting to the Product Planning, Engineering & Bodybuilding Manager, the successful candidate will be responsible for the following functions:
·
Facilitate the interaction between
Engineering, Manufacturing, Purchasing & Supply chain departments and
suppliers in terms of local content development and the applicable general
procedures.
·
Ensure that local content components
approval is obtained for components that are sourced from local suppliers,
where deemed necessary.
·
Provide input into all new business
sourcing decisions affecting suppliers.
·
Measure, report and correct supplier
quality performance.
·
Develop and confirm supplier
capability by means of applying acceptable tools.
·
Ensure corrective and preventive
action reports, lodged with suppliers, are effectively addressed.
For appointment to this position, the
successful candidate must have the following minimum requirements:
·
Bachelor’s degree in
Mechanical/Production /Manufacturing Engineering.
·
Five years’ experience in a
manufacturing environment.
·
Project Management skills.
·
Knowledge of manufacturing processes,
KAIZEN, lean manufacturing, Sigma tools & computer design systems (AutoCAD
& Inventor).
·
Innovative, customer focus,
leadership and interpersonal skills.
How to Apply
Please send your application and CV to:
The HR Business Partner,
General Motors East Africa Ltd,
Enterprise/Mombasa road,
P.O. Box 30527 - 00100,
Nairobi
Or email: careers.kenya@gm.com
Only qualified candidates will be contacted
Deadline 16th November, 2015
Attractive compensation packages await successful applicants.
