Job Title: Manager – House Keeping
Department: House
Keeping
Reports To: General
Manager
Job Purpose Statement: Plan and coordinate the house keeping activities to ensure that the hotel’s accommodation facilities are maintained at the expected level of hygiene and cleanliness and that the guest requirements in the rooms and public area (washrooms, corridors, stairs, and guest lounge) are provided.
Key ResponsibilitiesJob Purpose Statement: Plan and coordinate the house keeping activities to ensure that the hotel’s accommodation facilities are maintained at the expected level of hygiene and cleanliness and that the guest requirements in the rooms and public area (washrooms, corridors, stairs, and guest lounge) are provided.
- Implementing the department’s operating
standards and procedures for the smooth running of the department
- Ensuring the maintenance of quality standards
and ensure safety, comfort. This covers the general cleanliness of
the rooms and the corridors, the linen, furniture and all other amenities
in the hotel rooms
- Managing the department’s staff complement so
as to guarantee its smooth running and efficiency.
- Managing the staff performance and career
growth.
- Addressing any issues raised in the customer
feedback reports and making suitable recommendations where applicable in
regards to housekeeping.
- Preparing a daily report to front office
on the room occupancy
- Reporting any maintenance to be done and
follow up with maintenance
- Managing pest control internally
- Any other duties delegated by the General
Manager
Main Competence Requirements
- Communication – The ability to
communicate clearly and persuasively, orally or in writing
- Team orientation – ability to work
cooperatively with other members of the team (HODs) with a full
understanding of the role to be played as a team member
- People management – Ability to manage and
develop people and gain their trust and cooperation to achieve results.
- Leadership – Capacity to inspire individuals
to give of their best to achieve the desired results
- Customer Focus – Looking after the interests
of the hotel guests and ensuring that their wants, needs and expectations
are met/exceeded.
Knowledge, Qualification and
Experience
- Degree in Hotel and Hospitality Management
- Diploma in housekeeping techniques
- Hotel Management experience
- Over 5 years’ experience in the hotel industry
in comparable roles.
If you meet the requirements above,
send your CV with the subject Manager House Keeping to catherine@amsol.co.ke
before 15th November 2015.
Only shortlisted candidates will be contacted.
