Job Title: Customer Service Representative
Educational Qualifications
Educational Qualifications
- Educated to degree level or equivalent.
Work Experience
- 5 years of relevant experience ideally from a
shipping, logistics background.
- Experience in Relocation and Household goods
operations a plus.
Basic Skill Set
- Proficient in MS Office (Word, Excel, Outlook,
Power Point).
- Positive attitude and the ability to interact
well with all levels in a diverse organization and with customers.
- Must be able to operate independently and well
under pressure.
- Ability to plan, organize, prioritize and
perform multiple tasks in an orderly, efficient manner.
- Excellent communication skills and fluent in
written and spoken English.
- Have excellent email writing skills, clear and
concise but courteous expression.
Job Duties / Responsibilities
- Will be fully responsible for operations
follow up and customer service for some of XLA accounts.
- Do and review quoting for the accounts, make
sure to negotiate the best rates from vendors.
- Running freight coordination operations in
general Cargo and Household goods.
- Organizing deliveries and pickups, clearing
operations along with clearing agent, making sure of fast invoicing and
customer satisfaction.
- Organizing booking with the shipping lines and
airlines for all outbound shipments, based on received rates.
- Organizing regular meetings with the clients
to get feedback and understand ways to improve the service.
- Responsible for managing front of the house
operations-- taking client phone calls and walk-ins, reporting to clients
on status of their shipments, and fielding communications with vendors,
prospective vendors, the Kenyan Government…
- Provide feedback to management on improvement
of the operations.
- Any other work tasks requested by the
supervisor or XLA Management.
Qualified candidates to share their
cvs by 10th Nov 2015.
Cvs to be sent to
cvs@careerdirections.co.ke
