KIMISITU
Co-operative Savings and Credit Society Limited is a leading, dynamic and fast
growing Sacco providing a one-stop-shop for diverse quality products and
services to its members through maximum and prudent utilization of resources.
Arising
from growth we have a new position of Customer
Care Officer reporting
to the Marketing Manager
Duties
and Responsibilities
- Customer
service to walk in members
- Financial
advice to members
- Management
of withdrawing members
- Conducting
internal customer service training
- Member
Events Management
- Marketing
(Recruitment, retention, products and services promotion etc.)
- Analysing
customer suggestions and make recommendations to the Marketing Manager
Necessary Qualifications and Skills:
Qualifications:
- Minimum
KCSE C plain
- Diploma
in Public Relations, Marketing or Business from a recognized institution
- Customer
care training
Skills and Desired Qualities:
- Hands
on experience in using ERP software and Microsoft office packages
- Good
analytical skills, good communication and interpersonal skills, must be a
team player and able to work under minimum supervision.
- Able
to handle complaints and difficult situations
Experience:
- A
minimum of three years relevant experience
- Experience
in a Financial institution is an added advantage
Interested candidates meeting the above requirements should
apply online by filling in the data form from the link
www.kimisitusacco.or.ke/customerserviceofficerdataform/
The data form must be filled in full. Incomplete forms will be disqualified.
In
addition, the applicants should send Application letter with a detailed CV to
jobs@kimisitusacco.or.ke by 14th October 2015.
Clearly
state the subject of the email as Customer Service Officer.
