Busara Center for Behavioral
Economics
Pesa Zetu Project
Job Title: Call Center Agents
Pesa Zetu Project
Job Title: Call Center Agents
Deadline to Apply: 26th
October 2015
Start Date: 2nd
November 2015
Eligibility: Open
to local Kenyan hires only
Busara Center for Behavioral Economics is a research organization that seeks to improve the understanding of how people living in poverty make decisions and to leverage that knowledge to produce better social outcomes.
Busara Center for Behavioral Economics is a research organization that seeks to improve the understanding of how people living in poverty make decisions and to leverage that knowledge to produce better social outcomes.
It enables researchers to conduct
rigorous laboratory-based studies in behavioral economics in a developing
country and applying the outcomes of research to real-world problems.
About the Project: Busara is carrying out research on a mobile peer to peer lending platform that seeks to enable financing at the base of the Kenyan pyramid by the Kenyan base of the pyramid, the platform will act as a market place for Kenyans (or groups of Kenyans) to lend and borrow from each other.
About the Project: Busara is carrying out research on a mobile peer to peer lending platform that seeks to enable financing at the base of the Kenyan pyramid by the Kenyan base of the pyramid, the platform will act as a market place for Kenyans (or groups of Kenyans) to lend and borrow from each other.
The Call Center Agents will be tasked
will handling customer service under the prescribed protocol.
Key Requirements:
Required
Key Requirements:
Required
- Courteous, patient and a good listener
- Excellent oral and written communication
skills in English and Kiswahili
- Basic computer knowledge and skills
(mandatory)
- Excellent communication, individual and
interpersonal skills
- Ability to explain detailed instructions
articulately and clearly
- Degree or diploma graduate in sales/marketing,
human resource or any other related course
Desired
- Previous experience in data entry and
management
- Previous experience in customer service is an
added advantage
- Passionate and dedicated to customer
satisfaction
General Duties
- Handle communication with customers (via call/
sms)
- Responding to customer concerns in accordance
to established procedure
- Organize information from customer relations
- Compile customer information
- Providing daily reports to supervisor
- Complete other tasks required for the project
or assigned by the Supervisor
Duration: Successful applicants will be hired for 3-4 weeks
on a casual basis.
To apply, please submit your CV and cover letter to jobs@busaracenter.org and ensure that the subject line reads: “Call Center Agents: REF NO: BU-2015-10-21”.
To apply, please submit your CV and cover letter to jobs@busaracenter.org and ensure that the subject line reads: “Call Center Agents: REF NO: BU-2015-10-21”.
Only online applications shall be
considered