Raiser Resource Group is a Kenyan company
that works with leading global companies that provide a range of principle
based learning solutions which inspire change and performance in leadership,
personal effectiveness, culture and team work.
Position: Training Operations Manager
Department: Training
Department
Reporting to: Chief Operating Officer
Purpose of the Role: Deliver exceptional business support and
performance by self and the Training team through effective planning and
implementation of training programs, powerful leadership, team development and
operational efficiency.
Activities Brief:
Key position activities include the
following:
- Liaising with & managing Franchisors
training delivery expectations.
- Designing, overseeing coordination, scheduling
and conducting of training and development programs.
- Preparing and developing instructional
training resources.
- Setting objectives for the Training team and
managing outcomes.
- Managing Delivery Consultants on training
program facilitation & outcomes.
- Monitoring and performing ongoing evaluation
and assessment of training quality and effectiveness.
- Reviewing and modifying training program
content objectives, methods and course deliverables.
- Gathering, investigating and researching
background materials to gain an understanding of various subject matters
and systems.
- Providing management decision-making guidance
on learning & development aspects that lead to the growth of the
business.
- Promoting internal and external training and
development, and evaluating these promotional activities
Roles and Responsibilities
Key responsibilities and approximate
weighting:
Leadership - 15%
- Build, develop and motivate high performance
team committed to achieving success through each other.
- Support the COO and the organization at large
in the management of the resource planning and utilization.
- With the COO agree on challenging performance
objectives and measures for direct reports and provide regular feedback
and honest assessment on achievement.
- Be a role model to the Training team, doing
things wholeheartedly, communicating with passion, teamwork and embrace
changes as a way of working.
- Uphold integrity at all times.
- Train guide and develop leadership, direction
and pace to all Training staff in order to develop expertise and build
capacity.
- Ensure full compliance with the Raisers
policies and procedures.
Strategic Planning, Management &
Leadership – 30%
- Ensure that the organization’s facilitation
resource pool is adequately equipped through the recruitment of
professional and experienced personnel.
- Ensure proper resource planning for current
& future projects/assignments including but not limited to Training
support team, facilitators, materials, equipment and training facilities.
- Ensure delivery of memorable training sessions
by doing amongst other things:
- Advance preparation of training packs,
materials & equipment.
- Prior briefing & preparation of
facilitators.
- Advance visiting of new training venues
- Ensure “Success Stories” are done for all long
term programs.
- Continuously review the graduation process and
add necessary grandeur.
- Implement prudent planning measures for all
resource management & institute replenishment thresholds including but
not limited to:
- Participant kits
- Printing paper
- Folders
- Training materials & props management
- Profile generation units
- Formulate and perform necessary information
analysis aimed at improving performance, enhancing service delivery and
customer service including the following:
- Participant attendance
- Graduation analysis
- Training evaluation analysis
- Harness existing and create new competencies
in order to achieve competitive advantage.
- Conducting market intelligence of relevant
industry forces impacting on the business and developing requisite
proactive &response mechanisms.
People Management – 25%
- Provide monthly training and facilitator
schedules one month in advance.
- Attend full training sessions facilitated by
each of the facilitators in Kenya every month& provide guidance.
- Provide prompt facilitator evaluation feedback
after each training session to ensure improvement.
- Hold facilitator re-certification and debrief
sessions on a quarterly basis.
- Have and maintain good rapport with all
suppliers.
- Plan for team energizing sessions for the
Training team and facilitators.
Business Development – 10%
- Continuously review program content to ensure
relevance and competitiveness.
- Review all training cost contributors with a
view of achieving cost effectiveness at the best value.
- Continuously assess new revenue avenues
through the Department.
Customer Service and Support – 20%
- Promptly perform thorough review of all call
memos & request for clarifications within the same day.
- Accompany Client Partners (CPs) to calls on a
need basis to provide requisite support.
- Perform periodic product briefing sessions for
all CPs.
- Provide proposals and other forms of responses
within the set timelines in the respective SLAs.
- Provide training outcome analysis to
respective CPs.
- Ensure compliance with SLAs with various
parties including the following;
- Business Development
- Facilitators
- Finance & Administration
- Suppliers
Job Specifications (Ideal):
Academic Qualifications:
- Bachelors degree
- Masters Degree will be an added advantage
Professional Qualifications (not
mandatory):
Work Experience:
- 5 years working experience in a managerial
capacity.
- Experience in human capital development is an
added advantage
Skills Required:
Technical Skills
- Knowledge of basic working IT applications
- Selling Skills
- Presentation Skills
- Negotiation Skills
Personal Attributes / Desired
Behaviour:
- Exceptional organization skills.
- Setting Business Direction
- Inspiring business performance
- Achieving business performance
- Understanding of adult learning
- Build pride and passion
- Growing talent and capability
- Managing & developing yourself
- Protect and enhance the Company’s reputation
Key Success Indicators
- Achievement of Financial Performance &
Growth Targets through exceptional training delivery.
- Product cross selling success through CPs by
ensuring thorough product understanding.
- Achieve and grow talent through succession
planning.
- Achievement of high staff satisfaction level.
Position: Client Partner (CP)
Organization: Raiser
Resource Group
Department: Business Development
Reporting to: CEO
Job Context: The role of the Client Partner is to develop our corporate business which is delivered through customized programs, developed in partnership with our clients, and complemented by one-to –one coaching support and practical applications tools.
Job Context: The role of the Client Partner is to develop our corporate business which is delivered through customized programs, developed in partnership with our clients, and complemented by one-to –one coaching support and practical applications tools.
This is a sales role with revenue
accountability but the emphasis is on building client relationships for
sustainability.
This can most effectively be done
through demonstrating an understanding of how effective training solutions can
be integrated into a business and provide a return on investment to the
business as well as individuals.
The Client Partner also needs to
demonstrate a commitment, passion and belief in Raiser’s principle based
approach to learning and development.
The potential for success in this role is very high as many people in HR and business have experienced at any individual and organizational level our most successful programs which include the Bullet Proof Manager, 7 Habits of Highly Effective People® and many more.
The challenge of the Client Partner
role is to build strong partnerships with our clients so our full product range
becomes integrated into their business, delivering real results for our clients
and client retention and revenue growth for Raiser Resource Group.
Purpose of the Role:
Provide and deliver exceptional
business performance primarily by:
- Creating new business through thorough
understanding and presentation of Raiser Products.
- Develop and lead a team to deliver sustained
superior performance.
- Be a consultant to Raiser clients and creating
exceptional business relationships with them.
- Delight all external clients of Raiser through
effective and efficient management that enhances their return on
investment.
Roles and Responsibilities
Self Management 20%
- Be part of a performance team committed to
achieving success through each other.
- Support the organization in the management of
the resource planning and utilization.
- With the Functional Manager agree on
challenging performance objectives and measures and provide regular
feedback and honest assessment on achievement.
- Through self-conduct on a daily basis, be a
role model to peers and direct reports if any, doing things
wholeheartedly, communicating with passion, teamwork and embrace changes
as a way of working.
- Ensure full compliance with the Raiser
policies and procedures.
- Constantly anticipate needs of any direct
reports and support their needs.
- Utilize a CRM system which tracks: leads,
contacts, opportunities.
- Create/usea series of situational lead
generation scripts, organized by program solutions.
Planning – 10%
- Annually in October puts together a sales
forecast for the following year that captures his/her sales targets for
the Business Development department and measure weekly, monthly and
quarterly against target.
- Inputs to development and implementation of
sales strategy
- Is accountable for all sales related data and
records in designated accounts
- Plans for weekly feedback meetings in order to
give quality feedback
- Produces high quality proposals and sales
presentations in partnership with the Learning and Development Department
Business Development – 60%
- Owns and is directly responsible for achieving
Total company revenue targets both for existing accounts and new business.
Personal target of Ksh.30 million in first year targeting key accounts in
Kenya (50+ people).
- Fully understands the Raiser Business Model
and Training Offering and be able to deliver powerful and compelling sales
presentations.
- Follows up sales leads, identifying
opportunities to develop effective partnerships with clients and closes
the sale
- Support sales activities through selling to
new prospects, cross selling and following up on referrals.
- Spend at least 10 hours every week of Face to
Face time (total 500 p.a) with clients
Customer Service and Support – 10%
- In partnership with the customer service
partner works to demonstrate pay back to clients from Raiser solutions.
- Develops Key internal interfaces to ensure all
commitments to clients are delivered to the highest possible standard.
- At all times know their key customers and
their requirements intimately.
- Build data base that will have key customer
contacts and sales progress details.
Job Specifications (Ideal):
Academic Qualifications:
- Bachelor’s degree from a recognized university
in Sales & Marketing, Business or any other relevant field.
Work Experience:
- At least 8 years successful working experience
in a busy and professionally demanding environment.
- At least 5 years’ experience in selling
services.
- Experience in selling to Senior Managers,
Directors, Business owners and CEOs
- Demonstrable success in a sales consulting
role and in managing a team.
Key Attributes Sought:
As a Client Partner you will find,
develop, retain and grow a portfolio of accounts, creating deep and lasting
relationships with clients.
Key attributes sought for this role
include:
- A high degree of business acumen and
credibility; the ability to influence and work with client organizations
at a senior level.
- A track record as an achiever in a
high-performance targeted sales environment, with a demonstrable passion
for developing and closing business opportunities.
- The consulting ability to understand clients’
needs and articulate persuasively how our approach and our training and
development solutions contribute to clients’ sustained, superior
performance.
- A good understanding of corporate cultures,
people performance and behavioral development would be advantageous.
- Professional attitude and appearance.
- Ability to influence and work with senior
decision makers in major corporations with confidence to present at Senior
Leadership Team level.
- Strong interpersonal skills with ability to
build relationships with internal and external clients.
- Fully computer literate & with full
driving license.
How to Apply
Send your application including a current CV, your contacts, your expected pay and the names and contact of three professional referees to recruit@raiser.co.ke.
Send your application including a current CV, your contacts, your expected pay and the names and contact of three professional referees to recruit@raiser.co.ke.
Your application should highlight the
extent to which your experience matches our requirements and a list of your
achievements to reach us by 25th September 2015
Only short listed candidates will be contacted