Vacancies in Raiser Resource Group Ltd Kenya

Raiser Resource Group is a Kenyan company that works with leading global companies that provide a range of principle based learning solutions which inspire change and performance in leadership, personal effectiveness, culture and team work.


Position: Training Operations Manager
 

Department: Training Department
 
Reporting to: Chief Operating Officer
 
Purpose of the Role: Deliver exceptional business support and performance by self and the Training team through effective planning and implementation of training programs, powerful leadership, team development and operational efficiency.
 

Activities Brief:
 
Key position activities include the following:
  • Liaising with & managing Franchisors training delivery expectations.
  • Designing, overseeing coordination, scheduling and conducting of training and development programs.
  • Preparing and developing instructional training resources.
  • Setting objectives for the Training team and managing outcomes.
  • Managing Delivery Consultants on training program facilitation & outcomes.
  • Monitoring and performing ongoing evaluation and assessment of training quality and effectiveness.
  • Reviewing and modifying training program content objectives, methods and course deliverables.
  • Gathering, investigating and researching background materials to gain an understanding of various subject matters and systems.
  • Providing management decision-making guidance on learning & development aspects that lead to the growth of the business.
  • Promoting internal and external training and development, and evaluating these promotional activities
Roles and Responsibilities
 
Key responsibilities and approximate weighting:
 
Leadership - 15%
  • Build, develop and motivate high performance team committed to achieving success through each other.
  • Support the COO and the organization at large in the management of the resource planning and utilization.
  • With the COO agree on challenging performance objectives and measures for direct reports and provide regular feedback and honest assessment on achievement.
  • Be a role model to the Training team, doing things wholeheartedly, communicating with passion, teamwork and embrace changes as a way of working.
  • Uphold integrity at all times.
  • Train guide and develop leadership, direction and pace to all Training staff in order to develop expertise and build capacity.
  • Ensure full compliance with the Raisers policies and procedures.
Strategic Planning, Management & Leadership – 30%
  • Ensure that the organization’s facilitation resource pool is adequately equipped through the recruitment of professional and experienced personnel.
  • Ensure proper resource planning for current & future projects/assignments including but not limited to Training support team, facilitators, materials, equipment and training facilities.
  • Ensure delivery of memorable training sessions by doing amongst other things:
  1. Advance preparation of training packs, materials & equipment.
  2. Prior briefing & preparation of facilitators.
  3. Advance visiting of new training venues
  4. Ensure “Success Stories” are done for all long term programs.
  5. Continuously review the graduation process and add necessary grandeur.
  • Implement prudent planning measures for all resource management & institute replenishment thresholds including but not limited to:
  1. Participant kits
  2. Printing paper
  3. Folders
  4. Training materials & props management
  5. Profile generation units
  • Formulate and perform necessary information analysis aimed at improving performance, enhancing service delivery and customer service including the following:
  1. Participant attendance
  2. Graduation analysis
  3. Training evaluation analysis
  • Harness existing and create new competencies in order to achieve competitive advantage.
  • Conducting market intelligence of relevant industry forces impacting on the business and developing requisite proactive &response mechanisms.
People Management – 25%
  • Provide monthly training and facilitator schedules one month in advance.
  • Attend full training sessions facilitated by each of the facilitators in Kenya every month& provide guidance.
  • Provide prompt facilitator evaluation feedback after each training session to ensure improvement.
  • Hold facilitator re-certification and debrief sessions on a quarterly basis.
  • Have and maintain good rapport with all suppliers.
  • Plan for team energizing sessions for the Training team and facilitators.
Business Development – 10%
  • Continuously review program content to ensure relevance and competitiveness.
  • Review all training cost contributors with a view of achieving cost effectiveness at the best value.
  • Continuously assess new revenue avenues through the Department.
Customer Service and Support – 20%
  • Promptly perform thorough review of all call memos & request for clarifications within the same day.
  • Accompany Client Partners (CPs) to calls on a need basis to provide requisite support.
  • Perform periodic product briefing sessions for all CPs.
  • Provide proposals and other forms of responses within the set timelines in the respective SLAs.
  • Provide training outcome analysis to respective CPs.
  • Ensure compliance with SLAs with various parties including the following;
  1. Business Development
  2. Facilitators
  3. Finance & Administration
  4. Suppliers
Job Specifications (Ideal):
 
Academic Qualifications:
  • Bachelors degree
  • Masters Degree will be an added advantage
Professional Qualifications (not mandatory):
 
Work Experience:
  • 5 years working experience in a managerial capacity.
  • Experience in human capital development is an added advantage
Skills Required:
 
Technical Skills
  • Knowledge of basic working IT applications
  • Selling Skills
  • Presentation Skills
  • Negotiation Skills
Personal Attributes / Desired Behaviour:
  • Exceptional organization skills.
  • Setting Business Direction
  • Inspiring business performance
  • Achieving business performance
  • Understanding of adult learning
  • Build pride and passion
  • Growing talent and capability
  • Managing & developing yourself
  • Protect and enhance the Company’s reputation
Key Success Indicators
  • Achievement of Financial Performance & Growth Targets through exceptional training delivery.
  • Product cross selling success through CPs by ensuring thorough product understanding.
  • Achieve and grow talent through succession planning.
  • Achievement of high staff satisfaction level.

Position: Client Partner (CP)
 
Organization: Raiser Resource Group
 
Department: Business Development
 
Reporting to: CEO

Job Context:
 The role of the Client Partner is to develop our corporate business which is delivered through customized programs, developed in partnership with our clients, and complemented by one-to –one coaching support and practical applications tools.
 

This is a sales role with revenue accountability but the emphasis is on building client relationships for sustainability. 

This can most effectively be done through demonstrating an understanding of how effective training solutions can be integrated into a business and provide a return on investment to the business as well as individuals. 

The Client Partner also needs to demonstrate a commitment, passion and belief in Raiser’s principle based approach to learning and development.

The potential for success in this role is very high as many people in HR and business have experienced at any individual and organizational level our most successful programs which include the Bullet Proof Manager, 7 Habits of Highly Effective People® and many more. 

The challenge of the Client Partner role is to build strong partnerships with our clients so our full product range becomes integrated into their business, delivering real results for our clients and client retention and revenue growth for Raiser Resource Group.

Purpose of the Role:

 
Provide and deliver exceptional business performance primarily by:
  • Creating new business through thorough understanding and presentation of Raiser Products.
  • Develop and lead a team to deliver sustained superior performance.
  • Be a consultant to Raiser clients and creating exceptional business relationships with them.
  • Delight all external clients of Raiser through effective and efficient management that enhances their return on investment.
Roles and Responsibilities

Self Management 20%
  • Be part of a performance team committed to achieving success through each other.
  • Support the organization in the management of the resource planning and utilization.
  • With the Functional Manager agree on challenging performance objectives and measures and provide regular feedback and honest assessment on achievement.
  • Through self-conduct on a daily basis, be a role model to peers and direct reports if any, doing things wholeheartedly, communicating with passion, teamwork and embrace changes as a way of working.
  • Ensure full compliance with the Raiser policies and procedures.
  • Constantly anticipate needs of any direct reports and support their needs.
  • Utilize a CRM system which tracks: leads, contacts, opportunities.
  • Create/usea series of situational lead generation scripts, organized by program solutions.
Planning – 10%
  • Annually in October puts together a sales forecast for the following year that captures his/her sales targets for the Business Development department and measure weekly, monthly and quarterly against target.
  • Inputs to development and implementation of sales strategy
  • Is accountable for all sales related data and records in designated accounts
  • Plans for weekly feedback meetings in order to give quality feedback
  • Produces high quality proposals and sales presentations in partnership with the Learning and Development Department
Business Development – 60%
  • Owns and is directly responsible for achieving Total company revenue targets both for existing accounts and new business. Personal target of Ksh.30 million in first year targeting key accounts in Kenya (50+ people).
  • Fully understands the Raiser Business Model and Training Offering and be able to deliver powerful and compelling sales presentations.
  • Follows up sales leads, identifying opportunities to develop effective partnerships with clients and closes the sale
  • Support sales activities through selling to new prospects, cross selling and following up on referrals.
  • Spend at least 10 hours every week of Face to Face time (total 500 p.a) with clients
Customer Service and Support – 10%
  • In partnership with the customer service partner works to demonstrate pay back to clients from Raiser solutions.
  • Develops Key internal interfaces to ensure all commitments to clients are delivered to the highest possible standard.
  • At all times know their key customers and their requirements intimately.
  • Build data base that will have key customer contacts and sales progress details.
Job Specifications (Ideal):
 
Academic Qualifications:
  • Bachelor’s degree from a recognized university in Sales & Marketing, Business or any other relevant field.
Work Experience:
  • At least 8 years successful working experience in a busy and professionally demanding environment.
  • At least 5 years’ experience in selling services.
  • Experience in selling to Senior Managers, Directors, Business owners and CEOs
  • Demonstrable success in a sales consulting role and in managing a team.
Key Attributes Sought:
 
As a Client Partner you will find, develop, retain and grow a portfolio of accounts, creating deep and lasting relationships with clients. 

Key attributes sought for this role include:
  • A high degree of business acumen and credibility; the ability to influence and work with client organizations at a senior level.
  • A track record as an achiever in a high-performance targeted sales environment, with a demonstrable passion for developing and closing business opportunities.
  • The consulting ability to understand clients’ needs and articulate persuasively how our approach and our training and development solutions contribute to clients’ sustained, superior performance.
  • A good understanding of corporate cultures, people performance and behavioral development would be advantageous.
  • Professional attitude and appearance.
  • Ability to influence and work with senior decision makers in major corporations with confidence to present at Senior Leadership Team level.
  • Strong interpersonal skills with ability to build relationships with internal and external clients.
  • Fully computer literate & with full driving license.
How to Apply

Send your application including a current CV, your contacts, your expected pay and the names and contact of three professional referees to recruit@raiser.co.ke. 

Your application should highlight the extent to which your experience matches our requirements and a list of your achievements to reach us by 25th September 2015


Only short listed candidates will be contacted