Massive Recruitment in Kenya Revenue Authority (KRA)

Kenya Revenue Authority is the principal revenue collection agency for the government of the Republic of Kenya. 

The Authority’s vision is to be the leading revenue authority in the world, respected for professionalism, integrity and fairness. 

The Authority is seeking a result-oriented and self-driven individual with high integrity to fill the following vacant position:

Kenya School of Revenue Administration (KESRA)
 
Chief Manager - Business Development & Marketing
 
Grade KRA '7'
 
Reports To: Head, KESRA
 

Supervises:
1.          Manager - Strategic Planning
2.          Manager - Research and Consultancy
3.          Manager - Marketing and Communication

Job Summary: The primary role of the Business Development Manager is to prospect for new clients by networking, advertising or other means of generating interest from potential clients as well as improve the relationship to grow and retain existing accounts by presenting new solutions and services to clients

Key Responsibilities

General management
·                     Participate generally as a member of KESRA’S management team, assisting in development of the school’s strategic agenda, annual operating plans and budgets.
·                     Develop an annual marketing plan to meet agreed KESRA’S objectives.
·                     Deliver all marketing activity, materials, and online presence with agreed budget.
·                     General administration management including evaluation of potential bids
New business development
·                     Prospect for potential new clients and turn this into increased business.
·                     Call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities.
·                     Meet potential clients by growing, maintaining, and leveraging your network.
·                     Identify potential clients, and the decision makers within the client organization.
·                     Research and build relationships with new clients.
·                     Set up meetings between client decision makers and KESRA leadership team
·                     Participate in pricing the solution/service
Client retention
·                     Present new products and services and enhance existing relationships.
·                     Work with technical staff and other internal colleagues to meet customer needs.
·                     Arrange and participate in internal and external client debriefs.
Business development planning
·                     Attend professional and stakeholders functions, such as association events and conferences, and provide feedback and information on market and creative trends.
·                     Present to and consult with KESRA leadership on business trends with a view to developing new services, products and dissemination channels.
·                     Identify opportunities for campaigns, services, and dissemination channels that will lead to an increase in sales.
·                     Using knowledge of the market and competitors, identify and develop KESRA’s unique selling propositions and differentiators.
Management and research
·                     Submit progress reports and ensure data is accurate.
·                     Ensure that data is accurately entered and managed within the KESRA’s Client Relationship Management System.
·                     Forecast sales targets and ensure they are met by the team.
·                     Track and record activity on accounts and help to generate sales to meet targets.
·                     Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
·                     Ensure all team members represent KESRA in the best light.
·                     Present business development training and mentoring to business developers and other internal staff.
·                     Research and develop a thorough understanding of the company’s people and capabilities.
·                     Understand KESRA goal and purpose to enhance KESRA’s performance.
·                     Manage all aspects of KESRA marketing materials production, event participation and online presence.
Academic and Professional Qualifications / Experience
·                     A degree in Marketing or Social studies in a relevant field
·                     A Masters degree in a relevant field will be an added advantage.
·                     A diploma in relevant field
·                     Membership with a relevant professional body
·                     Exemplary work performance
·                     8 years relevant experience with Six (6) years proven experience in market research, business development planning.
Core Technical Competencies Required for the Role
·                     Strong business and external environment awareness
·                     Strong negotiation, influencing and persuasive skills
·                     Innovation and Creativity skills
·                     Teamwork and Collaboration skills
·                     Strategic leadership skills
·                     Organisation and Administrative skills
·                     Human Relations skills

Job Title: Manager, Payroll
 
KRA Grade '6'

Department: Corporate Support Services
 
Division: Human Resources
 

Section: Compensation and Benefits
 
Reports to: Chief Manager, Compensation and Benefits, and HR Administration
 
Direct Reports:
1.          Officer, Payroll
Responsible for: Manage the Authority’s payroll, payroll reports and related documents, ensuring payroll accuracy and compliance with applicable regulations.

Tasks and Outputs:
·                     Manage payroll workload to meet operational requirements
·                     Ensure payroll is processed in an accurate, compliant and timely manner
·                     Direct the preparation of payroll related documents
·                     Oversee compliance with statutory reporting and filing requirements
·                     Compile data from payroll sources
·                     Prepare relevant weekly, monthly, quarterly and year-end reports
·                     Monitor the accurate processing of the payroll in relation to staff appointments, transfers, promotions and terminations
·                     Prepare and review payroll account reconciliations
·                     Maintain accurate account balances
·                     Review and improve payroll policies and procedures
·                     Oversee the maintenance of current employee data systems
·                     Ensure all payroll information and records are maintained in accordance with statutory requirements
·                     Support all internal and external audits related to payroll
·                     Process payroll checks for executive staff
·                     Interpret new legislation impacting payroll
·                     Manage and resolve issues relating to payroll production
·                     Maintain employee confidence and protects payroll operations by keeping information confidential.
·                     Completes operational requirements by scheduling and assigning employees; following up on work results.
Skills Required
 
Minimum qualifications
·                     Degree in human resource management and technical/professional qualifications
·                     Higher Diploma in HRM
Minimum years of experience
·                     5 years in relevant specialization
·                     Experience in designing salary & benefit structures
·                     Experience in Payroll Management
Competencies required for this Role:
·                     Sound leadership and management abilities
·                     Excellent planning and organizational skills
·                     Ability to build cohesive teams and to achieve goals through teamwork
·                     Strong analytical skills
·                     Excellent networking and negotiation skills
·                     Strong interpersonal and communication skills
·                     Results oriented and ability to work under pressure
·                     Computer proficiency in the standard packages (word processing, e-mail and internet use).

Job Title: Manager, HR Administration and Services
 
KRA Grade '6'

Department: Corporate Support Services
 
Division: Human Resources
 

Section: Compensation and Benefits
 
Reports to: Chief Manager, Compensation and Benefits
 
Direct Reports:
1.          Officer, Records
2.          Officer, HRMIS
3.          Officer, Service Delivery
Responsible for: Effective maintenance of employee records and administration of the HRMIS, as well as provision service delivery to customers.

Tasks and Outputs:
·                     Oversee the efficient running and management of the HR open and confidential registries;
·                     Ensure seamless communication of information from employee sourcing and update of records to facilitate data integrity;
·                     Responsible for HR records management and administrative process improvements
·                     Manage all front line requests for information, processing, and support
·                     Ensure that all HR transactional and administrative end to end processes are working effectively and efficiently for continued operational excellence
·                     Be the first point of contact for all HR-related queries.
·                     Provide clarification of HR policies and procedure
·                     Oversee department functions of the human resource information management systems.
·                     Help maintain data integrity in systems by running queries and analyzing data.
·                     Manage and design the mapping of all HRIS tables to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting.
·                     Ensure accurate documentation process manuals are designed and updated for all HRIS processes.
·                     Train staff and new system users on new processes/functionality.
·                     Assist in the review, testing and implementation of HRMS system upgrades or patches.
·                     Collaborate with IT staff to coordinate application of upgrade or fix.
·                     Collaborate with other HRMS users (Payroll, Accounting, etc.) to ensure integrity of the HRIS.
·                     Advise management on organizational policy matters related to the HRIS.
·                     Carry out employee reference checks
·                     Manage employee exit process including administering employee exit interview
Skills Required
 
Minimum qualifications
·                     Degree in human resource management and technical/professional qualifications
·                     Higher Diploma in HRM
Minimum years of experience
·                     4-6 years’ experience in relevant specialization
Competencies required for this Role:
·                     Sound leadership and management abilities
·                     Excellent planning and organizational skills
·                     Ability to build cohesive teams and to achieve goals through teamwork
·                     Strong analytical skills
·                     Excellent networking and negotiation skills
·                     Strong interpersonal and communication skills
·                     Results oriented and ability to work under pressure
·                     Computer proficiency in the standard packages (word processing, e-mail and internet use).

Job Title: Manager, Regions Support and Business Partners
 
KRA Grade '6'

Department: Corporate Support Services
 
Division: Human Resources
 

Section: Employee Resourcing
 
Reports to: Chief Manager, Employee Resourcing

Direct Reports:
1.          HR Business Partner, DTD
2.          HR Business Partner, CBC
3.          HR Business Partner, Regions (5)
4.          HR Business Partner, CSSD
Responsible for: Manage, coordinate and oversee smooth operations of HR Programmes in all Regions as well as other business departments.

Tasks and Outputs:
·                     Administer performance management systems
·                     Identify staff vacancies and initiate recruitment process
·                     Ensure all HR policies and procedures are understood and implemented consistently across the Authority
·                     Analyse staffing and employees disciplinary issues.
·                     Advise managers on organizational policy matters and recommend needed changes
·                     Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
·                     Analyze training needs to design employee development programs.
·                     Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
·                     Analyze statistical data and reports to identify and determine causes of staff issues and develop recommendations for improvement of organization's personnel policies and practices.
·                     Represent department at staff related hearings and investigations.
·                     Prepare region and business units personnel forecast to project employment needs.
Skills Required
 
Minimum qualification
·                     Degree preferably in Social Sciences / HRM/ Business
·                     Masters will be an added advantage
·                     Higher Diploma in Human Resource Management
·                     Membership to Professional Body (IHRM)
Minimum Experience
·                     4-6 years in relevant specialization
Competencies required for this Role:
·                     Strong leadership, managerial and administrative skills;
·                     Excellent planning, organizational and analytical skills;
·                     Computer proficiency in the standard packages (MS Office);
·                     Excellent judgment and decision making capabilities;
·                     Excellent communication and interpersonal skills ;
·                     Excellent presentation skills;
·                     Resilient, focused and results oriented individual;
·                     Self motivated and dynamic individual;
·                     Team player

Job Title: Manager, Human Resource Planning
 
Grade KRA '6'

Department: Corporate Support Services
 
Division: Human Resources
 

Section: Employee Resourcing
 
Reports to: Chief Manager, Employee Resourcing
 
Direct Reports:
1.          Assistant Manager, Organizational Design
2.          Assistant Manager, Contracts Management
Responsible for: To deliver solutions to support effective workforce planning and modelling in the effective management of the KRA resources, including recruitment, promotion and transfer processes that meet both the short and long term resourcing needs that support strategic priorities.

Tasks and Outputs:
·                     Regularly engage with departments as appropriate, in order to ensure that the company engages in best practice in employee resourcing
·                     Proactively support and advise managers on the recruitment and selection of staff at all stages of the process, to ensure that recruitment is carried out in line with the appropriate guidelines and as effectively as is possible
·                     Participate in the Workforce Planning Committee to ensure that decisions regarding the recruitment and retention of sufficient trained officers is underpinned by the analysis and data from workforce modelling activities and that all necessary information is available which enables appropriate decisions to be made.
·                     Develop, manage and update as necessary, an establishment and workforce planning framework including vacancy forecasting model, to provide informed HR resourcing and workforce planning advice to the appropriate decision makers
·                     In liaison with the appropriate managers and officers, to lead the design and development of new roles in company, to ensure they address the needs of the organisation in terms of accountabilities
·                     Develop and manage a set of systems and processes for effectively establishing the needs of the organisation in terms of resourcing and workforce planning , to ensure that an awareness of the organization’s needs in these areas is maintained, and that action can be planned to address these needs
·                     Provide monthly reports, and other information as appropriate, to Finance, and Performance Departments, to ensure that management have access to all appropriate information regarding resourcing and workforce planning
Skills Required
 
Minimum qualification
·                     Degree preferably in Social Sciences / HRM/ Business
·                     Masters will be an added advantage
·                     Higher Diploma in Human Resource Management
·                     Membership to Professional Body (IHRM)
Minimum Experience
·                     4-6 years in relevant specialization
·                     Experience in Manpower projections specifically demand and supply forecasting
Competencies required for this Role:
·                     Strong leadership, managerial and administrative skills;
·                     Excellent planning, organizational and analytical skills;
·                     Computer proficiency in the standard packages (word processing, e-mail and internet use);
·                     Excellent judgment and decision making capabilities;
·                     Excellent communication and interpersonal skills ;
·                     Resilient, focused and results oriented individual;
·                     Self motivated and dynamic individual;
·                     Effective presentation skills
·                     Keen eye for detail;
·                     Team player

Job Title: Chief Manager, Compensation and Benefits, and HR Administration
 
Grade KRA ‘7’
 
Department: Corporate Support Services
 
Division: Human Resources
 

Section: Compensation and benefits
 
Reports to: Deputy Commissioner – Human Resources
 
Direct Reports:
·                     Manager, HR Administration and Services
·                     Manager, Payroll
·                     Manager, Benefits
Responsible for: Responsible for managing salary classification and compensation programs, overseeing the implementation of compensation and benefits, analyzing compensation data, evaluate job positions to determine classification of salaries, administration of employee insurance and staff pension.

Tasks and Outputs:
·                     Formulate the compensation strategy and policy aligned to KRA’s business needs and develop and manage related policy, procedures and systems.
·                     Coordinate employee reward and recognition process.
·                     Design, manage and implement salary classification and compensation programmes.
·                     Conduct analysis and report on compensation and benefits.
·                     Conduct competitive analysis, merit increases and salary structure.
·                     Conduct surveys to ensure appropriate compensation in KRA.
·                     Forecast the budget for salary increases.
·                     Administer and manage employee insurance, pension and gratuity plans.
·                     Preparation of relevant management reports.
·                     Carry out annual reward related equality audits ensuring fairness and consistency in the operation of reward recognition and benefits strategies and related policy procedures and systems.
·                     Develop and maintain ways to monitor and keep abreast of external job market reward recognition and benefits policies and explore progressive reward that optimizes the HR expenses budget.
·                     Interpretation and compliance of legislation relating to compensation and benefits regulations.
·                     Manage salary administration and payroll management.
·                     Monitor and control staff costs
·                     Manage the collection, storage and update of staff records.
·                     Manage HRIMS
Knowledge & Skills Expected
·                     Degree preferably in Social Sciences / HRM/ Business
·                     Masters degree in a relevant field an added advantage
·                     Professional qualification in HR will be a distinctive advantage
·                     Experience in progressive HR environment
·                     Knowledge of HRIMS will be a distinctive advantage
·                     Proficiency in MS Office packages
Competencies required for this Role:
·                     Strategic thinking
·                     Team leadership
·                     People management
·                     Good interpersonal skills
·                     High level of integrity
·                     Good written and verbal communication skills
·                     Attention to detail
·                     Honesty

Job Title: Chief Manager - Customer Experience
 
Reports to: Deputy Commissioner Marketing and Communications
 
Grade KRA ‘7’
 

Direct reportees:
1.          Manager Support Centres
2.          Manager Tax Payer Education
Main Purpose of Job: The overall purpose of the job is to ensure that the Authority is customer centric. Ensure the organisation has the policies, systems, processes, people and competencies to prioritise and respond to customer needs. 

That the organisation can ably predict and respond to the customer needs.

Department: Strategy, Innovation
 
Division: Marketing & Communication

Key performance areas
 
Customer Service Strategies
·                     Design and develop the Authority’s customer service strategy that is aligned to the Authority’s vision and mission
·                     Lead the implementation of the customer facing strategies and manage dispersed customer facing agents.
·                     Ensure participation and buy in of customer service strategy by all heads of departments
·                     Develop a Customer Service Charter
·                     Advise and guide all other departments on customer service standards. Ensure all are aware that customer service is indeed a responsibility for all.
·                     Develop and roll out a system to monitor and track customer satisfaction levels
·                     Serve as customer advocate with senior management
·                     Improve service standards at all customer service touch points.
Customer Intelligence Administration Function.
·                     Develop strategies for capturing customer related data
·                     Gather intelligence related to the wants and needs of current and targeted customers
·                     Ensure that customer research findings are understood, tracked and acted upon
·                     Analyse and translate data into information for decision making
·                     Carry out formal customer service surveys and research
·                     Provide support and counsel to the Authority key functions who incorporate customer experience strategies into CRM business processes
·                     Analyse customer related data and identify trends, wins, and potential
·                     Own the end-to-end customer experience from on boarding to on-going communication to renewal.
Staffing
·                     Working closely with the Human Resource Resourcing, ensure the careful selection of the ideal customer contact staff
·                     Develop job competencies matrix and use this to match people to jobs. Design competency assessments programmes for recruitment and promotions purpose
·                     Carry out staff exit interviews
·                     Constantly assess customer changing requirements and technological advancement in order to identify emerging staff competency requirements
·                     Develop and effective job rotation system
·                     Develop a strong succession plan.
Staff Development
·                     Engage technical departments in the development of inhouse training programmes for own staff
·                     Analyse system data and identify opportunities for refresher training
·                     Constantly assess the staff development needs
·                     Organise on the job and formal training for all the staff
·                     Organise technical training of own staff by the technical departments
·                     Ensure discipline and take action as recommended by HR department
·                     Appraise all the direct report staff, ensure effective performance appraisals are carried out on all the departmental staff.
·                     Working closely with technical departments, develop a very effective orientation programme
·                     Suggest training initiatives and work with company president on implementing training manuals, multi-media visual aids, and other educational materials.
Staff planning and motivation
·                     Develop effective employee work schedules and duty roaster that accounts for the nature of the work and ensures staff are not overworked and remain energized
·                     Develop and maintain and effective shift system
·                     Ensure the physical environment matches the demands of the job
·                     Priorities staff physical health and comfort
·                     Develop non-monetary incentive programmes for the staff.
Customer Service and technology
·                     Identify and employ technology solutions to drive efficient and effective customer interactions
·                     Identify process, and technology capabilities required to deliver desired customer experiences in market, and plan for the implementation of those experiences
·                     Ensure all staff are well trained on the adopted technology
·                     Ensure all equipment is safe, secure and is being used as appropriate.
Tax Payer Education
·                     Coordinate with the relevant departments in the design of tax payer education events
·                     Advise the relevant departments on customer interface issues
·                     Develop systems and processes of gathering data from the participating tax payers during the tax payer events
·                     Ensure all tax payer literature plus the KRA promotional literature is written in a professional and attractive manner that reflects the organsations image and branding
·                     Ensure Customer Service staff are present at Tax Payer events and they resolve customer issues face to face.
Resource Centre
·                     Design and develop a physical and online resource centre of tax payer education materials
·                     Responsibility and security of KRA promotional materials. Ensure effective distribution of the same
·                     Advise the DC-Marketing on customer relevant promotional items
Customer Website Management
·                     Work closely with the technical team to ensure that the websites are informative, user friendly and interactive
·                     Set and monitor web visitors’ queries turn around times by Customer Service staff
·                     Ensure technical questions by customers that need response from specific departments are follow up and concluded within reasonable time
·                     Ensure all the KRA literature is well edited and visually attractive an that they meet the
·                     Ensure all literature in websites is well edited both in language and technical soundness
·                     Ensure all information is well updated.
Budgets
·                     Draft department budgets for approval by DC Marketing
·                     Draft budgets for specific events and monitor the same
·                     Prepare and present financial reports for events/Campaigns for the DC.
·                     Participate in development of TORs for departments’ procurement requirements.
·                     Work closely with DC and Procurement department
·                     Regularly prepare budget reports for review by DC Marketing
Skills and Knowledge Job Demands
 
Minimum Academic Requirement
·                     A Bachelor’s Degree in Marketing, Public relations and Customer care related Field
·                     Masters degree will be an added advantage
Specialist Training and Membership to professional Association
 
Training and membership to any of the following:
·                     Institute of Customer Service
·                     Certificate in Customer Care and Marketing
·                     Chartered institute of Marketing(CIM)
·                     Chartered institute of Public relations(CIPR)
Minimum Years of Relevant Experience
·                     At least 10 years of involvement in customer experience improvement processes in a large operation in either the public or private sector
·                     5 years of which must be in senior management
Competencies
·                     Excellent written and oral communication
·                     Data analytical skills
·                     Indepth awareness of Customer Relationship Management systems
·                     High ICT knowledge
·                     Market Research skills

Job Title: Chief Manager - Stakeholder Engagement
 
Reports to: Deputy Commissioner Marketing and Communications
 
Grade: KRA '7'



Direct reportees:
·                     Manager Private Sector
·                     Manager Public Sector
·                     Two Assistant Managers (Public and Private Sector)
Department: Strategy, Innovation & Risk Management
 
Division: Marketing & Communication

Main Purpose of Job: To drive voluntary compliance, the Authority seeks to drive relationship management across its stakeholder audience. 

The role shall establish, develop and maintain strategic relationship with all key stakeholders. 

Key stakeholders include private sector, public sector, development agencies and the civil society among others. 

Understands the environment in which the stakeholders work in and ensures the Authority accessibility by stakeholder decision makers and influencers.
 
Key Performance Areas
 
Stakeholder Engagement Strategy Development
·                     Initiate and participatively develop the Authority stakeholder engagement strategy
·                     Establish stakeholder inhouse support processes and structures
·                     Carry out a stakeholder needs assessment and continuously monitor their needs
·                     Lead the development and implementation of the stakeholder engagement plan in order to identify, build and manage relationships
Networks and stakeholder Relationship
·                     Maintain relations and network with government regulators, investors, policy makers, community stakeholders and key decision makers
·                     Seek and pursue opportunities for the organisation to network across the sector
·                     Internally link business units to relevant stakeholders.
·                     Integrate and align external stakeholder programs and coordinate the implementation of relevant plans
·                     Establish and coordinate resources to execute stakeholder engagement strategy
·                     Take initiative in introducing KRA to organised stakeholder groups
·                     Ensure invitation and participate in stakeholder events e.g. Business manager organiztions’ meetings
·                     Develop a clear, strong and presence among all key stakeholders
·                     Develop and maintain a data base of key influencers in stakeholder organsaitions and association
Branding and Marketing recognition.
·                     Ensure that KRA Brand and image is well impended in stakeholder minds
·                     Generate communications to maintain a positive image for the company
·                     Protect the Authority image and brand at all times
·                     Ensure personal demure and presence with stakeholders reflects the desired image of KRA.
·                     Position the Company with key stakeholders and create a positive image of the organization.
·                     Drive brand and marketing issues for the organization.
·                     Liaise with the policy units of Customs and Border Control and Domestic Taxes department.
Stakeholder Events
·                     Identify opportunities for Stakeholder events
·                     Organize event while ensuring participation by representatives of the relevant departments within KRA
·                     Identify opportunities for the Commissioner General and the Commissioners to meet the stakeholders.
·                     Provide stakeholders with all the relevant promotional literature
·                     Invite the relevant technical managers to stakeholder events and ensure a one-stop information source for them
Stakeholder Needs identification
·                     Carry out structured research on stakeholder needs
·                     Collect data and translate into information and share with the relevant managers
·                     Identify sources of data on stakeholders eg Kenya Bureau of statistics, Vision 2030 etc
·                     Design methods of monitoring stakeholder perceptions and experiences with the Authority
Budgets
·                     Draft department budgets for approval by DC Marketing
·                     Draft budgets for specific events and monitor the same
·                     Prepare and present financial reports for events/Campaigns for the DC.
·                     Participate in development of TORs for departments’ procurement requirements.
·                     Work closely with DC and Procurement department
·                     Regularly prepare budget reports for review by DC Marketing
Skills and Knowledge Job Demands

Minimum Academic Requirement
·                     A Bachelor’s Degree in International Relations, Economics, Mass Communications, Media Management and Marketing or related Field.
·                     Masters in Policy issues/MBA will be an added advantage
·                     Post graduate diploma in Marketing preferably MCIM.
Specialist Training and Membership to professional Association
·                     Certification and registration with any relevant professional association.
·                     Certificate in media management and mass communications
·                     Certificate in international relations
·                     Chartered institute of Marketing
·                     Chartered institute of Public Relations.
·                     Postgraduate qualification in Marketing or Sales
Minimum Years of Relevant Experience
·                     Minimum of 8 years’ experience in similar or near similar environment
·                     5 years of which must be in senior management
Competencies
·                     Demonstrated networking capacities.
·                     Excellent written and oral communication
·                     Strategic planning skills
·                     Event management and organisational skill
·                     Good leadership skills
·                     Generally very well informed

Job Title: Chief Manager - Public Relations and Communications
 
Grade KRA ‘7’
 
Reports to: Deputy Commissioner Marketing and Communications



Direct reportees:
1.          Manager Media Relations
2.          Manager Change communication Strategy
3.          Manager Marketing (2 positions)
Department: Strategy, Innovation & Risk Management
 
Division: Marketing & Communication

Main Purpose of Job: Maintain and manage the reputation of the Authority through targeted audience researches and creation of messages that customer and stakeholder concerns and expectations. 

Develop and roll out communication strategies that maintain and enhance the KRA public image.

Key Performance Areas
 
Communications and PR Strategy Development
·                     In participation with other departmental heads, develop and implement an integrated, organization-wide strategic Communications plan
·                     Draft and develop PR strategy for KRA. Identify the key PR methods and approaches that meet the Authority requirements
·                     Draft and develop a communications charter, for both internal and external needs and agree with all department heads
·                     Identify and establish multiple channels of communication for both internal and external purposes
·                     Lead the reputation management of the institution
Branding and Communications
·                     Create a brand strategy and engage other departmental heads
·                     Develop branding initiatives, internal Communications and external media relations
·                     Prepare and supervise the production of publicity and promotional materials while ensuring the company standards are maintained
·                     Generate ideas and plans for product design and branding methods
·                     Ensure all activities pertaining to branding are adhered to
·                     Develop good storage and retrieval of branding and promotional materials
·                     Disseminate and ensure internalization of KRA brand internally.
Staffing
·                     Working closely with the Human Resource Resourcing, ensure effective recruitment and selection of the right staff in the department
·                     Develop job competencies’ matrix and use this to match people to jobs. Design competency assessment programmes for recruitment and promotions purpose
·                     Constantly assess customer changing requirements and new technological customer interface and ensure the department staff advance their competencies to match this
·                     Develop a strong succession plan.
·                     Carry out staff exit interviews
Customer Website Management
·                     Work closely with the technical team to ensure that the websites are informative, user friendly and interactive
·                     Set and monitor web visitors’ queries turn around times by Customer Service staff
·                     Ensure technical questions by customers that need response from specific departments are followed up and concluded within reasonable time and within specifications in the Customer Service Charter
·                     Ensure all the KRA literature is well edited, visually attractive and that all meet the Authority image and branding standards
·                     Ensure all literature in websites is well edited both in language and technical soundness
·                     Ensure websites, both internal and external are promptly updates.
Internal Communication and Change Management Support
·                     Provide support, advice and be a bouncing board for all Authority Change Management and Culture Change initiatives
·                     With guidance from user departments, develop effective communication tools
·                     Support the OPM Office on the on-going change programme
·                     Ensure the staff websites are well updated and all communication there in is well designed and edited
·                     Design and tailor all key in house and general staff communiqués
·                     Advise all departments on how best to communicate to staff and assist in the development of such materials
·                     Develop, in partnership with other departments, an in house communication strategy and methods
·                     Ensure in company websites are updated promptly.
Media Management and Monitoring
·                     Ensure a daily monitoring of the Authority mentions in the media and advise DC Marketing of any key trends and actions
·                     Develop, in cooperation with other Chief Mangers in the department, a Media Crisis communication and Control Strategy.
·                     Ensure the monitoring of editorial content of news sources including newspapers, magazines, trade journals and internet
·                     Ensure social media tracking of KRA mentions such as Facebook, Twitter, blogs, message boards and forums
·                     Monitor the output of the print, online and broadcast media
·                     Advice the Manager Marketing DTD/CBC on the required and format of information for media release
Media Networks and Relationships
·                     Identify key media decision makers and establish effective relationships
·                     Establish and maintain good networks of media personnel and organizations.
·                     Coordinate media briefings with media personnel
·                     Ensure indepth knowledge of the workings of the different media and media companies
·                     Create, populate and update media personnel and contacts data base.
Technical Department Marketing Support (DTD/CBC)
·                     Coordinate media, PR and Branding activities with the technical departments through the Marketing Managers – Domestic Taxes Department and Customs and Customs and Border Control.
·                     Educate and disseminate branding and communications knowledge and requirements to the technical department
·                     Translate technical information into formats that are customer user friendly
·                     Develop marketing strategies for the technical departments
·                     Edit and package all publications from the technical departments
Budgets
·                     Draft department budgets for approval by DC Marketing
·                     Draft budgets for specific events and monitor the same
·                     Prepare and present financial reports for events/Campaigns for the DC.
·                     Participate in development of TORs for departments’ procurement requirements.
·                     Work closely with DC and Procurement department
·                     Regularly prepare budget reports for review by DC Marketing
Skills and Knowledge Job Demands
 
Minimum Academic Requirement
·                     A Masters Degree in Journalism, Marketing, Public Relations or related Field
·                     Specialist Training and Membership to professional Association
·                     Certificate in Public relations and communication
·                     Marketing Society of Kenya
·                     Knowledge in public sector and government affairs.
Minimum Years of Relevant Experience
·                     Minimum of 8 years experience in marketing, communications or Public relations
·                     5 years of which must be in senior management
·                     Worked with media industry for 5 years
·                     Experience in managing government affairs
Competencies
·                     Excellent written and oral communication
·                     Good leadership skills
·                     Excellent personal presentation and grooming
·                     Assertive
How to Apply

If you fit the required profile please 
CLICK HERE to download the Employment form from the KRA website www.kra.go.ke, complete and submit it to the address below not later than 25th September 2015 by close of business.

Deputy Commissioner, Human Resources
Kenya Revenue Authority
Times Tower Building, Haile Selassie Avenue
P.O. Box 48240-00100
Nairobi

Notes for applicants:
1.          Hard copy applications are to be submitted in sealed envelopes marked “Application” indicating the respective position.
2.          Applications may be delivered to the Times Tower Building, Nairobi or sent by postal mail to the address above. Hand delivered applications will be deposited in designated boxes on the Ground Floor of the Times Tower Building.
3.          Applications not containing the information stipulated above or those not meeting the prescribed criteria shall not be accepted.
4.          Shortlisted candidates will be subjected to oral and or psychometric test interviews. Only candidates who make it to the final selection list shall be contacted.
5.          Canvassing shall lead to disqualification.
Those who may have previously served in KRA and left the organization in good standing are encouraged to apply.