Kenya Revenue Authority is the
principal revenue collection agency for the government of the Republic of Kenya.
The Authority’s vision is to be the
leading revenue authority in the world, respected for professionalism,
integrity and fairness.
Kenya School of Revenue Administration (KESRA)
Chief Manager - Business Development
& Marketing
Grade KRA '7'
Reports To: Head, KESRA
Supervises:
1.
Manager - Strategic Planning
2.
Manager - Research and Consultancy
3.
Manager - Marketing and Communication
Job Summary: The primary role of the Business Development
Manager is to prospect for new clients by networking, advertising or other
means of generating interest from potential clients as well as improve the
relationship to grow and retain existing accounts by presenting new solutions
and services to clients
Key Responsibilities
General management
Key Responsibilities
General management
·
Participate generally as a member of
KESRA’S management team, assisting in development of the school’s strategic
agenda, annual operating plans and budgets.
·
Develop an annual marketing plan to
meet agreed KESRA’S objectives.
·
Deliver all marketing activity,
materials, and online presence with agreed budget.
·
General administration management
including evaluation of potential bids
New business development
·
Prospect for potential new clients
and turn this into increased business.
·
Call as appropriate within our market
or geographic area to ensure a robust pipeline of opportunities.
·
Meet potential clients by growing,
maintaining, and leveraging your network.
·
Identify potential clients, and the
decision makers within the client organization.
·
Research and build relationships with
new clients.
·
Set up meetings between client
decision makers and KESRA leadership team
·
Participate in pricing the
solution/service
Client retention
·
Present new products and services and
enhance existing relationships.
·
Work with technical staff and other
internal colleagues to meet customer needs.
·
Arrange and participate in internal
and external client debriefs.
Business development planning
·
Attend professional and stakeholders
functions, such as association events and conferences, and provide feedback and
information on market and creative trends.
·
Present to and consult with KESRA
leadership on business trends with a view to developing new services, products
and dissemination channels.
·
Identify opportunities for campaigns,
services, and dissemination channels that will lead to an increase in sales.
·
Using knowledge of the market and
competitors, identify and develop KESRA’s unique selling propositions and
differentiators.
Management and research
·
Submit progress reports and ensure
data is accurate.
·
Ensure that data is accurately
entered and managed within the KESRA’s Client Relationship Management System.
·
Forecast sales targets and ensure
they are met by the team.
·
Track and record activity on accounts
and help to generate sales to meet targets.
·
Work with marketing staff to ensure
that prerequisites (like prequalification or getting on a vendor list) are
fulfilled within a timely manner.
·
Ensure all team members represent
KESRA in the best light.
·
Present business development training
and mentoring to business developers and other internal staff.
·
Research and develop a thorough
understanding of the company’s people and capabilities.
·
Understand KESRA goal and purpose to
enhance KESRA’s performance.
·
Manage all aspects of KESRA marketing
materials production, event participation and online presence.
Academic and Professional
Qualifications / Experience
·
A degree in Marketing or Social studies
in a relevant field
·
A Masters degree in a relevant field
will be an added advantage.
·
A diploma in relevant field
·
Membership with a relevant
professional body
·
Exemplary work performance
·
8 years relevant experience with Six
(6) years proven experience in market research, business development planning.
Core Technical Competencies Required
for the Role
·
Strong business and external
environment awareness
·
Strong negotiation, influencing and
persuasive skills
·
Innovation and Creativity skills
·
Teamwork and Collaboration skills
·
Strategic leadership skills
·
Organisation and Administrative
skills
·
Human Relations skills
Job Title: Manager, Payroll
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Compensation and Benefits
Reports to: Chief Manager, Compensation and Benefits, and HR
Administration
Direct Reports:
1.
Officer, Payroll
Responsible for: Manage the Authority’s payroll, payroll reports and
related documents, ensuring payroll accuracy and compliance with applicable
regulations.
Tasks and Outputs:
·
Manage payroll workload to meet
operational requirements
·
Ensure payroll is processed in an
accurate, compliant and timely manner
·
Direct the preparation of payroll
related documents
·
Oversee compliance with statutory
reporting and filing requirements
·
Compile data from payroll sources
·
Prepare relevant weekly, monthly,
quarterly and year-end reports
·
Monitor the accurate processing of
the payroll in relation to staff appointments, transfers, promotions and
terminations
·
Prepare and review payroll account
reconciliations
·
Maintain accurate account balances
·
Review and improve payroll policies
and procedures
·
Oversee the maintenance of current
employee data systems
·
Ensure all payroll information and
records are maintained in accordance with statutory requirements
·
Support all internal and external
audits related to payroll
·
Process payroll checks for executive
staff
·
Interpret new legislation impacting
payroll
·
Manage and resolve issues relating to
payroll production
·
Maintain employee confidence and
protects payroll operations by keeping information confidential.
·
Completes operational requirements by
scheduling and assigning employees; following up on work results.
Skills Required
Minimum qualifications
·
Degree in human resource management
and technical/professional qualifications
·
Higher Diploma in HRM
Minimum years of experience
·
5 years in relevant specialization
·
Experience in designing salary &
benefit structures
·
Experience in Payroll Management
Competencies required for this Role:
·
Sound leadership and management
abilities
·
Excellent planning and organizational
skills
·
Ability to build cohesive teams and
to achieve goals through teamwork
·
Strong analytical skills
·
Excellent networking and negotiation
skills
·
Strong interpersonal and communication
skills
·
Results oriented and ability to work
under pressure
·
Computer proficiency in the standard
packages (word processing, e-mail and internet use).
Job Title: Manager, HR Administration and Services
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Compensation and Benefits
Reports to: Chief Manager, Compensation and Benefits
Direct Reports:
1.
Officer, Records
2.
Officer, HRMIS
3.
Officer, Service Delivery
Responsible for: Effective maintenance of employee records and
administration of the HRMIS, as well as provision service delivery to
customers.
Tasks and Outputs:
·
Oversee the efficient running and
management of the HR open and confidential registries;
·
Ensure seamless communication of
information from employee sourcing and update of records to facilitate data
integrity;
·
Responsible for HR records management
and administrative process improvements
·
Manage all front line requests for
information, processing, and support
·
Ensure that all HR transactional and
administrative end to end processes are working effectively and efficiently for
continued operational excellence
·
Be the first point of contact for all
HR-related queries.
·
Provide clarification of HR policies
and procedure
·
Oversee department functions of the
human resource information management systems.
·
Help maintain data integrity in
systems by running queries and analyzing data.
·
Manage and design the mapping of all
HRIS tables to ensure accurate data capture that promotes prudent compliance
and enables comprehensive reporting.
·
Ensure accurate documentation process
manuals are designed and updated for all HRIS processes.
·
Train staff and new system users on
new processes/functionality.
·
Assist in the review, testing and
implementation of HRMS system upgrades or patches.
·
Collaborate with IT staff to
coordinate application of upgrade or fix.
·
Collaborate with other HRMS users
(Payroll, Accounting, etc.) to ensure integrity of the HRIS.
·
Advise management on organizational
policy matters related to the HRIS.
·
Carry out employee reference checks
·
Manage employee exit process
including administering employee exit interview
Skills Required
Minimum qualifications
·
Degree in human resource management
and technical/professional qualifications
·
Higher Diploma in HRM
Minimum years of experience
·
4-6 years’ experience in relevant
specialization
Competencies required for this Role:
·
Sound leadership and management
abilities
·
Excellent planning and organizational
skills
·
Ability to build cohesive teams and
to achieve goals through teamwork
·
Strong analytical skills
·
Excellent networking and negotiation
skills
·
Strong interpersonal and
communication skills
·
Results oriented and ability to work
under pressure
·
Computer proficiency in the standard
packages (word processing, e-mail and internet use).
Job Title: Manager, Regions Support and Business Partners
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Employee Resourcing
Reports to: Chief Manager, Employee Resourcing
Direct Reports:
1.
HR Business Partner, DTD
2.
HR Business Partner, CBC
3.
HR Business Partner, Regions (5)
4.
HR Business Partner, CSSD
Responsible for: Manage, coordinate and oversee smooth
operations of HR Programmes in all Regions as well as other business departments.
Tasks and Outputs:
·
Administer performance management
systems
·
Identify staff vacancies and initiate
recruitment process
·
Ensure all HR policies and procedures
are understood and implemented consistently across the Authority
·
Analyse staffing and employees
disciplinary issues.
·
Advise managers on organizational
policy matters and recommend needed changes
·
Plan and conduct new employee
orientation to foster positive attitude toward organizational objectives.
·
Analyze training needs to design
employee development programs.
·
Maintain records and compile
statistical reports concerning personnel-related data such as hires, transfers,
performance appraisals, and absenteeism rates.
·
Analyze statistical data and reports
to identify and determine causes of staff issues and develop recommendations
for improvement of organization's personnel policies and practices.
·
Represent department at staff related
hearings and investigations.
·
Prepare region and business units
personnel forecast to project employment needs.
Skills Required
Minimum qualification
·
Degree preferably in Social Sciences
/ HRM/ Business
·
Masters will be an added advantage
·
Higher Diploma in Human Resource
Management
·
Membership to Professional Body
(IHRM)
Minimum Experience
·
4-6 years in relevant specialization
Competencies required for this Role:
·
Strong leadership, managerial and
administrative skills;
·
Excellent planning, organizational
and analytical skills;
·
Computer proficiency in the standard
packages (MS Office);
·
Excellent judgment and decision
making capabilities;
·
Excellent communication and
interpersonal skills ;
·
Excellent presentation skills;
·
Resilient, focused and results
oriented individual;
·
Self motivated and dynamic
individual;
·
Team player
Job Title: Manager, Human Resource Planning
Grade KRA '6'
Department: Corporate Support Services
Division: Human Resources
Section: Employee Resourcing
Reports to: Chief Manager, Employee Resourcing
Direct Reports:
1.
Assistant Manager, Organizational
Design
2.
Assistant Manager, Contracts Management
Responsible for: To deliver solutions to support effective workforce
planning and modelling in the effective management of the KRA resources,
including recruitment, promotion and transfer processes that meet both the
short and long term resourcing needs that support strategic priorities.
Tasks and Outputs:
·
Regularly engage with departments as
appropriate, in order to ensure that the company engages in best practice in
employee resourcing
·
Proactively support and advise
managers on the recruitment and selection of staff at all stages of the
process, to ensure that recruitment is carried out in line with the appropriate
guidelines and as effectively as is possible
·
Participate in the Workforce Planning
Committee to ensure that decisions regarding the recruitment and retention of
sufficient trained officers is underpinned by the analysis and data from
workforce modelling activities and that all necessary information is available
which enables appropriate decisions to be made.
·
Develop, manage and update as
necessary, an establishment and workforce planning framework including vacancy
forecasting model, to provide informed HR resourcing and workforce planning
advice to the appropriate decision makers
·
In liaison with the appropriate
managers and officers, to lead the design and development of new roles in
company, to ensure they address the needs of the organisation in terms of
accountabilities
·
Develop and manage a set of systems
and processes for effectively establishing the needs of the organisation in terms
of resourcing and workforce planning , to ensure that an awareness of the
organization’s needs in these areas is maintained, and that action can be
planned to address these needs
·
Provide monthly reports, and other
information as appropriate, to Finance, and Performance Departments, to ensure
that management have access to all appropriate information regarding resourcing
and workforce planning
Skills Required
Minimum qualification
·
Degree preferably in Social Sciences
/ HRM/ Business
·
Masters will be an added advantage
·
Higher Diploma in Human Resource
Management
·
Membership to Professional Body
(IHRM)
Minimum Experience
·
4-6 years in relevant specialization
·
Experience in Manpower projections
specifically demand and supply forecasting
Competencies required for this Role:
·
Strong leadership, managerial and
administrative skills;
·
Excellent planning, organizational
and analytical skills;
·
Computer proficiency in the standard
packages (word processing, e-mail and internet use);
·
Excellent judgment and decision making
capabilities;
·
Excellent communication and
interpersonal skills ;
·
Resilient, focused and results
oriented individual;
·
Self motivated and dynamic
individual;
·
Effective presentation skills
·
Keen eye for detail;
·
Team player
Job Title: Chief Manager, Compensation and Benefits, and HR Administration
Grade KRA ‘7’
Department: Corporate Support Services
Division: Human Resources
Section: Compensation and benefits
Reports to: Deputy Commissioner – Human Resources
Direct Reports:
·
Manager, HR Administration and
Services
·
Manager, Payroll
·
Manager, Benefits
Responsible for: Responsible for managing salary classification and
compensation programs, overseeing the implementation of compensation and
benefits, analyzing compensation data, evaluate job positions to determine
classification of salaries, administration of employee insurance and staff
pension.
Tasks and Outputs:
·
Formulate the compensation strategy
and policy aligned to KRA’s business needs and develop and manage related
policy, procedures and systems.
·
Coordinate employee reward and
recognition process.
·
Design, manage and implement salary
classification and compensation programmes.
·
Conduct analysis and report on
compensation and benefits.
·
Conduct competitive analysis, merit
increases and salary structure.
·
Conduct surveys to ensure appropriate
compensation in KRA.
·
Forecast the budget for salary
increases.
·
Administer and manage employee
insurance, pension and gratuity plans.
·
Preparation of relevant management
reports.
·
Carry out annual reward related
equality audits ensuring fairness and consistency in the operation of reward
recognition and benefits strategies and related policy procedures and systems.
·
Develop and maintain ways to monitor
and keep abreast of external job market reward recognition and benefits
policies and explore progressive reward that optimizes the HR expenses budget.
·
Interpretation and compliance of
legislation relating to compensation and benefits regulations.
·
Manage salary administration and
payroll management.
·
Monitor and control staff costs
·
Manage the collection, storage and
update of staff records.
·
Manage HRIMS
Knowledge & Skills Expected
·
Degree preferably in Social Sciences
/ HRM/ Business
·
Masters degree in a relevant field an
added advantage
·
Professional qualification in HR will
be a distinctive advantage
·
Experience in progressive HR
environment
·
Knowledge of HRIMS will be a
distinctive advantage
·
Proficiency in MS Office packages
Competencies required for this Role:
·
Strategic thinking
·
Team leadership
·
People management
·
Good interpersonal skills
·
High level of integrity
·
Good written and verbal communication
skills
·
Attention to detail
·
Honesty
Job Title: Chief Manager - Customer Experience
Reports to: Deputy Commissioner Marketing and Communications
Grade KRA ‘7’
Direct reportees:
1.
Manager Support Centres
2.
Manager Tax Payer Education
Main Purpose of Job: The overall purpose of the job is to ensure that
the Authority is customer centric. Ensure the organisation has the policies,
systems, processes, people and competencies to prioritise and respond to
customer needs.
That the organisation can ably
predict and respond to the customer needs.
Department: Strategy, Innovation
Department: Strategy, Innovation
Division: Marketing & Communication
Key performance areas
Key performance areas
Customer Service Strategies
·
Design and develop the Authority’s
customer service strategy that is aligned to the Authority’s vision and mission
·
Lead the implementation of the
customer facing strategies and manage dispersed customer facing agents.
·
Ensure participation and buy in of
customer service strategy by all heads of departments
·
Develop a Customer Service Charter
·
Advise and guide all other
departments on customer service standards. Ensure all are aware that customer
service is indeed a responsibility for all.
·
Develop and roll out a system to
monitor and track customer satisfaction levels
·
Serve as customer advocate with
senior management
·
Improve service standards at all
customer service touch points.
Customer Intelligence Administration
Function.
·
Develop strategies for capturing
customer related data
·
Gather intelligence related to the
wants and needs of current and targeted customers
·
Ensure that customer research
findings are understood, tracked and acted upon
·
Analyse and translate data into
information for decision making
·
Carry out formal customer service
surveys and research
·
Provide support and counsel to the
Authority key functions who incorporate customer experience strategies into CRM
business processes
·
Analyse customer related data and
identify trends, wins, and potential
·
Own the end-to-end customer
experience from on boarding to on-going communication to renewal.
Staffing
·
Working closely with the Human
Resource Resourcing, ensure the careful selection of the ideal customer contact
staff
·
Develop job competencies matrix and
use this to match people to jobs. Design competency assessments programmes for
recruitment and promotions purpose
·
Carry out staff exit interviews
·
Constantly assess customer changing
requirements and technological advancement in order to identify emerging staff
competency requirements
·
Develop and effective job rotation
system
·
Develop a strong succession plan.
Staff Development
·
Engage technical departments in the
development of inhouse training programmes for own staff
·
Analyse system data and identify
opportunities for refresher training
·
Constantly assess the staff
development needs
·
Organise on the job and formal
training for all the staff
·
Organise technical training of own
staff by the technical departments
·
Ensure discipline and take action as
recommended by HR department
·
Appraise all the direct report staff,
ensure effective performance appraisals are carried out on all the departmental
staff.
·
Working closely with technical
departments, develop a very effective orientation programme
·
Suggest training initiatives and work
with company president on implementing training manuals, multi-media visual
aids, and other educational materials.
Staff planning and motivation
·
Develop effective employee work
schedules and duty roaster that accounts for the nature of the work and ensures
staff are not overworked and remain energized
·
Develop and maintain and effective
shift system
·
Ensure the physical environment
matches the demands of the job
·
Priorities staff physical health and
comfort
·
Develop non-monetary incentive
programmes for the staff.
Customer Service and technology
·
Identify and employ technology
solutions to drive efficient and effective customer interactions
·
Identify process, and technology
capabilities required to deliver desired customer experiences in market, and
plan for the implementation of those experiences
·
Ensure all staff are well trained on
the adopted technology
·
Ensure all equipment is safe, secure
and is being used as appropriate.
Tax Payer Education
·
Coordinate with the relevant
departments in the design of tax payer education events
·
Advise the relevant departments on
customer interface issues
·
Develop systems and processes of
gathering data from the participating tax payers during the tax payer events
·
Ensure all tax payer literature plus
the KRA promotional literature is written in a professional and attractive
manner that reflects the organsations image and branding
·
Ensure Customer Service staff are
present at Tax Payer events and they resolve customer issues face to face.
Resource Centre
·
Design and develop a physical and
online resource centre of tax payer education materials
·
Responsibility and security of KRA
promotional materials. Ensure effective distribution of the same
·
Advise the DC-Marketing on customer
relevant promotional items
Customer Website Management
·
Work closely with the technical team
to ensure that the websites are informative, user friendly and interactive
·
Set and monitor web visitors’ queries
turn around times by Customer Service staff
·
Ensure technical questions by
customers that need response from specific departments are follow up and
concluded within reasonable time
·
Ensure all the KRA literature is well
edited and visually attractive an that they meet the
·
Ensure all literature in websites is
well edited both in language and technical soundness
·
Ensure all information is well
updated.
Budgets
·
Draft department budgets for approval
by DC Marketing
·
Draft budgets for specific events and
monitor the same
·
Prepare and present financial reports
for events/Campaigns for the DC.
·
Participate in development of TORs
for departments’ procurement requirements.
·
Work closely with DC and Procurement
department
·
Regularly prepare budget reports for
review by DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
·
A Bachelor’s Degree in Marketing,
Public relations and Customer care related Field
·
Masters degree will be an added
advantage
Specialist Training and Membership to
professional Association
Training and membership to any of the
following:
·
Institute of Customer Service
·
Certificate in Customer Care and
Marketing
·
Chartered institute of Marketing(CIM)
·
Chartered institute of Public
relations(CIPR)
Minimum Years of Relevant Experience
·
At least 10 years of involvement in
customer experience improvement processes in a large operation in either the
public or private sector
·
5 years of which must be in senior
management
Competencies
·
Excellent written and oral
communication
·
Data analytical skills
·
Indepth awareness of Customer
Relationship Management systems
·
High ICT knowledge
·
Market Research skills
Job Title: Chief Manager - Stakeholder Engagement
Reports to: Deputy Commissioner Marketing and Communications
Grade: KRA '7'
Direct reportees:
Direct reportees:
·
Manager Private Sector
·
Manager Public Sector
·
Two Assistant Managers (Public and
Private Sector)
Department: Strategy, Innovation & Risk Management
Division: Marketing & Communication
Main Purpose of Job: To drive voluntary compliance, the Authority seeks to drive relationship management across its stakeholder audience.
Main Purpose of Job: To drive voluntary compliance, the Authority seeks to drive relationship management across its stakeholder audience.
The role shall establish, develop and
maintain strategic relationship with all key stakeholders.
Key stakeholders include private
sector, public sector, development agencies and the civil society among
others.
Understands the environment in which
the stakeholders work in and ensures the Authority accessibility by stakeholder
decision makers and influencers.
Key Performance Areas
Stakeholder Engagement Strategy
Development
·
Initiate and participatively develop
the Authority stakeholder engagement strategy
·
Establish stakeholder inhouse support
processes and structures
·
Carry out a stakeholder needs
assessment and continuously monitor their needs
·
Lead the development and
implementation of the stakeholder engagement plan in order to identify, build
and manage relationships
Networks and stakeholder Relationship
·
Maintain relations and network with
government regulators, investors, policy makers, community stakeholders and key
decision makers
·
Seek and pursue opportunities for the
organisation to network across the sector
·
Internally link business units to
relevant stakeholders.
·
Integrate and align external
stakeholder programs and coordinate the implementation of relevant plans
·
Establish and coordinate resources to
execute stakeholder engagement strategy
·
Take initiative in introducing KRA to
organised stakeholder groups
·
Ensure invitation and participate in
stakeholder events e.g. Business manager organiztions’ meetings
·
Develop a clear, strong and presence
among all key stakeholders
·
Develop and maintain a data base of
key influencers in stakeholder organsaitions and association
Branding and Marketing recognition.
·
Ensure that KRA Brand and image is
well impended in stakeholder minds
·
Generate communications to maintain a
positive image for the company
·
Protect the Authority image and brand
at all times
·
Ensure personal demure and presence
with stakeholders reflects the desired image of KRA.
·
Position the Company with key
stakeholders and create a positive image of the organization.
·
Drive brand and marketing issues for
the organization.
·
Liaise with the policy units of
Customs and Border Control and Domestic Taxes department.
Stakeholder Events
·
Identify opportunities for
Stakeholder events
·
Organize event while ensuring
participation by representatives of the relevant departments within KRA
·
Identify opportunities for the
Commissioner General and the Commissioners to meet the stakeholders.
·
Provide stakeholders with all the
relevant promotional literature
·
Invite the relevant technical
managers to stakeholder events and ensure a one-stop information source for
them
Stakeholder Needs identification
·
Carry out structured research on
stakeholder needs
·
Collect data and translate into
information and share with the relevant managers
·
Identify sources of data on
stakeholders eg Kenya Bureau of statistics, Vision 2030 etc
·
Design methods of monitoring
stakeholder perceptions and experiences with the Authority
Budgets
·
Draft department budgets for approval
by DC Marketing
·
Draft budgets for specific events and
monitor the same
·
Prepare and present financial reports
for events/Campaigns for the DC.
·
Participate in development of TORs
for departments’ procurement requirements.
·
Work closely with DC and Procurement
department
·
Regularly prepare budget reports for
review by DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
·
A Bachelor’s Degree in International
Relations, Economics, Mass Communications, Media Management and Marketing or
related Field.
·
Masters in Policy issues/MBA will be
an added advantage
·
Post graduate diploma in Marketing
preferably MCIM.
Specialist Training and Membership to
professional Association
·
Certification and registration with
any relevant professional association.
·
Certificate in media management and
mass communications
·
Certificate in international
relations
·
Chartered institute of Marketing
·
Chartered institute of Public
Relations.
·
Postgraduate qualification in
Marketing or Sales
Minimum Years of Relevant Experience
·
Minimum of 8 years’ experience in
similar or near similar environment
·
5 years of which must be in senior
management
Competencies
·
Demonstrated networking capacities.
·
Excellent written and oral
communication
·
Strategic planning skills
·
Event management and organisational
skill
·
Good leadership skills
·
Generally very well informed
Job Title: Chief Manager - Public Relations and Communications
Grade KRA ‘7’
Reports to: Deputy Commissioner Marketing and Communications
Direct reportees:
1.
Manager Media Relations
2.
Manager Change communication Strategy
3.
Manager Marketing (2 positions)
Department: Strategy, Innovation & Risk Management
Division: Marketing & Communication
Main Purpose of Job: Maintain and manage the reputation of the Authority through targeted audience researches and creation of messages that customer and stakeholder concerns and expectations.
Main Purpose of Job: Maintain and manage the reputation of the Authority through targeted audience researches and creation of messages that customer and stakeholder concerns and expectations.
Develop and roll out communication
strategies that maintain and enhance the KRA public image.
Key Performance Areas
Communications and PR Strategy
Development
·
In participation with other
departmental heads, develop and implement an integrated, organization-wide
strategic Communications plan
·
Draft and develop PR strategy for
KRA. Identify the key PR methods and approaches that meet the Authority
requirements
·
Draft and develop a communications
charter, for both internal and external needs and agree with all department
heads
·
Identify and establish multiple
channels of communication for both internal and external purposes
·
Lead the reputation management of the
institution
Branding and Communications
·
Create a brand strategy and engage
other departmental heads
·
Develop branding initiatives,
internal Communications and external media relations
·
Prepare and supervise the production
of publicity and promotional materials while ensuring the company standards are
maintained
·
Generate ideas and plans for product
design and branding methods
·
Ensure all activities pertaining to
branding are adhered to
·
Develop good storage and retrieval of
branding and promotional materials
·
Disseminate and ensure
internalization of KRA brand internally.
Staffing
·
Working closely with the Human
Resource Resourcing, ensure effective recruitment and selection of the right
staff in the department
·
Develop job competencies’ matrix and
use this to match people to jobs. Design competency assessment programmes for
recruitment and promotions purpose
·
Constantly assess customer changing
requirements and new technological customer interface and ensure the department
staff advance their competencies to match this
·
Develop a strong succession plan.
·
Carry out staff exit interviews
Customer Website Management
·
Work closely with the technical team
to ensure that the websites are informative, user friendly and interactive
·
Set and monitor web visitors’ queries
turn around times by Customer Service staff
·
Ensure technical questions by
customers that need response from specific departments are followed up and
concluded within reasonable time and within specifications in the Customer
Service Charter
·
Ensure all the KRA literature is well
edited, visually attractive and that all meet the Authority image and branding
standards
·
Ensure all literature in websites is
well edited both in language and technical soundness
·
Ensure websites, both internal and
external are promptly updates.
Internal Communication and Change
Management Support
·
Provide support, advice and be a
bouncing board for all Authority Change Management and Culture Change
initiatives
·
With guidance from user departments,
develop effective communication tools
·
Support the OPM Office on the
on-going change programme
·
Ensure the staff websites are well
updated and all communication there in is well designed and edited
·
Design and tailor all key in house
and general staff communiqués
·
Advise all departments on how best to
communicate to staff and assist in the development of such materials
·
Develop, in partnership with other
departments, an in house communication strategy and methods
·
Ensure in company websites are
updated promptly.
Media Management and Monitoring
·
Ensure a daily monitoring of the
Authority mentions in the media and advise DC Marketing of any key trends and
actions
·
Develop, in cooperation with other
Chief Mangers in the department, a Media Crisis communication and Control
Strategy.
·
Ensure the monitoring of editorial
content of news sources including newspapers, magazines, trade journals and
internet
·
Ensure social media tracking of KRA
mentions such as Facebook, Twitter, blogs, message boards and forums
·
Monitor the output of the print,
online and broadcast media
·
Advice the Manager Marketing DTD/CBC
on the required and format of information for media release
Media Networks and Relationships
·
Identify key media decision makers
and establish effective relationships
·
Establish and maintain good networks
of media personnel and organizations.
·
Coordinate media briefings with media
personnel
·
Ensure indepth knowledge of the
workings of the different media and media companies
·
Create, populate and update media
personnel and contacts data base.
Technical Department Marketing
Support (DTD/CBC)
·
Coordinate media, PR and Branding
activities with the technical departments through the Marketing Managers –
Domestic Taxes Department and Customs and Customs and Border Control.
·
Educate and disseminate branding and
communications knowledge and requirements to the technical department
·
Translate technical information into
formats that are customer user friendly
·
Develop marketing strategies for the
technical departments
·
Edit and package all publications
from the technical departments
Budgets
·
Draft department budgets for approval
by DC Marketing
·
Draft budgets for specific events and
monitor the same
·
Prepare and present financial reports
for events/Campaigns for the DC.
·
Participate in development of TORs
for departments’ procurement requirements.
·
Work closely with DC and Procurement
department
·
Regularly prepare budget reports for
review by DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
·
A Masters Degree in Journalism,
Marketing, Public Relations or related Field
·
Specialist Training and Membership to
professional Association
·
Certificate in Public relations and
communication
·
Marketing Society of Kenya
·
Knowledge in public sector and
government affairs.
Minimum Years of Relevant Experience
·
Minimum of 8 years experience in
marketing, communications or Public relations
·
5 years of which must be in senior
management
·
Worked with media industry for 5
years
·
Experience in managing government
affairs
Competencies
·
Excellent written and oral
communication
·
Good leadership skills
·
Excellent personal presentation and
grooming
·
Assertive
How to Apply
If you fit the required profile please CLICK HERE to download the Employment form from the KRA website www.kra.go.ke, complete and submit it to the address below not later than 25th September 2015 by close of business.
If you fit the required profile please CLICK HERE to download the Employment form from the KRA website www.kra.go.ke, complete and submit it to the address below not later than 25th September 2015 by close of business.
Deputy Commissioner, Human Resources
Kenya Revenue Authority
Times Tower Building, Haile Selassie Avenue
P.O. Box 48240-00100
Nairobi
Notes for applicants:
1.
Hard copy applications are to be
submitted in sealed envelopes marked “Application” indicating the respective
position.
2.
Applications may be delivered to the
Times Tower Building, Nairobi or sent by postal mail to the address above. Hand
delivered applications will be deposited in designated boxes on the Ground
Floor of the Times Tower Building.
3.
Applications not containing the
information stipulated above or those not meeting the prescribed criteria shall
not be accepted.
4.
Shortlisted candidates will be
subjected to oral and or psychometric test interviews. Only candidates who make
it to the final selection list shall be contacted.
5.
Canvassing shall lead to
disqualification.
Those who may have previously served in KRA and left the organization in
good standing are encouraged to apply.