Marie Stopes Kenya (MSK) provides
comprehensive SRH services through its branch network of 23 clinical
facilities, called Centers of Excellence.
Job Title: Regional Coordinators
(2 Positions)
Reporting to: Deputy
Director Programme Operations
Probationary Period: 3 months
Contract Type: 2
Years with possibility of extension
Job Group: F
Reporting to the Deputy Director Program Operations, the Regional Coordinator (RC) is mainly responsible for overseeing the coordination of planning, implementation, monitoring and reporting of selected MSK’s activities across channels of services delivery which include Outreach, Social Franchising, and Centres and other projects in the designated Counties of the assigned region.
The post holder will work in close liaison and line - manage FPO Team leaders, Social Franchise Coordinators and Center Managers.
The RC role shall closely be
supported by the Technical arm in the Department which is comprised of Deputy
Director Programs’ Technical, Sr. Coordinators of designate channels, RME and
Program liaison Officer.
The Program Liaison Officer will be
line managed directly by Deputy Director Program Operations.
The position is a member of the Senior Management leadership team of MSK whose members strongly reflect MSK’s values in their behavior.
The position is a member of the Senior Management leadership team of MSK whose members strongly reflect MSK’s values in their behavior.
Led by a rotating chair, the SMT is
made up of Deputy directors, Technical Advisors, Regional Coordinators and
Managers of five core departments which, working together and mutually
accountable to one another, are responsible for development and delivery of a
strategic and sustainable programme, using Marie Stopes social enterprise model.
Within the SMT, the Regional
Coordinator with other leaders in the Programme Operations department will
provide data on key issues and information for synergy, learning and
efficiencies and close fiscal management while meeting CYP targets.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women.
We want to make sure that women have
a choice when it comes to having children and that death by unsafe abortion is
reduced.
The primary responsibility of this
role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission
of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, Pioneering, Sustainable and people centered
Key Responsibilities and Measures
Key Responsibilities
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, Pioneering, Sustainable and people centered
Key Responsibilities and Measures
Key Responsibilities
- Oversee performance of the MSK channels
(Outreach, Centres and Social Franchise) at Regional level through
effective people management, planning, and budget administration.
- Coordinate implementation of MSK activities
within the Regional to maximise on the program outputs (both high Quality
CYPs and non-CYP generating outputs)
- Undertake continuous stakeholders engagement
at the regional level including close collaboration with relevant CHMTs
and sub-CHMTs
- Undertake efficient and effective grants
management of multiple donor funded programs in the region through
effective monitoring and evaluation of individual grants performance
- Support MSK growth as a sustainable
organisation including institutionalizing MSK operations within
regional health structures
Measures
- Increased CYPs
- QTA scores of 94%+
- Activity Vs. Budget tracking
- Effective team’s performance plus
- Activity reports and meetings minutes
- Grant reports, work-plans, spend plans and
procurement plans
- Regional surplus, SLAs and Cost per CYP, Cost
per DALY averted
1. Oversee performance of the MSK
channels (Outreach, Centres and Social Franchise) at Regional level through
effective people management, planning and budget administration.
Activities include:
Activities include:
- Coordination of MSK’s Programme
Activities - Support Regional teams in the development of annual and
quarterly work plans, budgets and procurement plans for smooth
implementation of activities
- Ensure financial resources are available
according to the work plans of all MSK’s programme activities, and are
used effectively and efficiently
- Ensure that clear personal targets and
objectives are set by individual FPO Team leaders, Centre Managers and
Social Franchise Coordinators plus their members. Manage performance
through regular monitoring against and agreed KPI’s
- Ensure effective operationalization of CLIC
system in Centres with an aim of promoting its benefit realisation
component (Statistical analysis, reporting, tracking of income and
performance)
- Support capacity building of MSK staff
including service providers at franchised clinics to undergo requisite
trainings as identified through regular training needs assessments
- Support channel leads within the region to
undertake proper planning of staffing requirements to ensure continuous
delivery of services
Measures
- Annual & Quarterly work plans
- Annual and monthly budgets
- Monthly spend plan
- Mid-year and annual Performance plus
- Daily CLIC extracts per clinic, CBR review
meetings
- TNAs, Updated Regional training registers
- Regional staff leave plans and Locum plans
2. Coordinate implementation of MSK
activities within the Regional to maximise on the program outputs (both high
Quality CYPs and non-CYP generating outputs)
Activities include:
- Support Regional level planning,
implementation, reporting, learning and reflection through coordinating
and leading timely review meetings across the channels
- Facilitate cross synergy of all related MSK
programme activities including Outreach, Centres and Social Franchise
channels.
- Ensure optimal integration of additional
health services areas (eg. CCS PT, YFS, IMCI etc) across MSK service
delivery channels within MSK core service areas.
- Ensure the ArcGIS mapping tool is implemented
routinely by field teams so as to capture the Geographical scope of MSK
activities for effective program coverage in the region
- Ensure consistent focus on the clients with
delivery of high quality services within the region
- Closely work with other MSK departments to
effectively link service delivery to ongoing demand generation
- Identify technical support needs of the region
and appropriately link regional teams with the respective technical
resource within MSK and MSI to support program implementation.
Measures
- Quarterly regional review meeting
- Regular field supervisory visits including TA
reports
- # CYPs and DALYs
- Arc GIS Mapping
- Regular Regional internal QTA and Cliniscans
reports and followed up action plans
- Client Feedback reports and followed up action
plans
- External QTA score 94% (for MSK clinics and
FPO teams) and 90% for SF for the year 2015
- # CYPs and DALYs generated
- TA requests and Activity reports
3. Undertake continuous stakeholders
engagement at the regional level including close collaboration with relevant
CHMTs and sub-CHMTs
Activities include:
- Advocacy and External Relations - Lead in the
collaboration with a wide range of stakeholders, including County
Government, other Implementing Partners, and internal stakeholders within
MSK to achieve project and organisational deliverables.
- Act as the focal person for MSK at the
regional level including representing MSK at high level meeting/platforms
where necessary
- Regularly appraise relevant Sub-CHMTs and
CHMTs with ongoing MSK operations including sharing program briefs as
appropriate on a routine basis
- Coordinate regular stakeholders meetings with
MSK teams across the channels
- Provide technical support across county SRH
TWGs such as those on FP, Advocacy and ASRH
Measures
- Stakeholder engagement meeting minutes,
Activity reports
- CHMT and sub-CHMTs joint supervision reports
- Program Briefs and CHMT presentations
- Meeting minutes
- County budgets represent MSK priority areas on
SRH
4. Undertake efficient and effective
grants management of multiple donor funded programs in the region through
effective monitoring and evaluation of individual grants performance
Activities include:
- Reporting, Monitoring and Evaluation - Collate
and analyze all regional channel leads MIS and narrative reports on all
projects within the region for onward transmission to support unit.
- Coordinate store requisition, coordinate
procurement issues within the organization at the regional level
- Provide clear documentation of programmatic
achievements on monthly, quarterly and annual basis
- Ensure judicious use and accountability of
fund disbursed to region with timely and prudent surrenders of activity
funds from the region
- Provide guidance on the proper use, handling
and maintenance of all MSK regional resources including vehicles, and
other assets
- Support regional documentation of MSK program
operations including developing relevant abstracts, research briefs,
manuscripts, case studies and sharing the same internally within MSK,
locally and internationally.
Measures
- Updated regional project PMPs with project
narrative reports
- Regional Stock reconciliation report
- Regional Program narrative report.
- Timely Regional surrenders across the
channels. BZZ reports
- Asset management reports e.g log sheets,
inventory
- Abstracts, Manuscripts, Case studies, Photo
voice
5. Support MSK growth as a
sustainable organisation including institutionalizing MSK operations
within regional health structures
Activities include:
- Continuously identify opportunities that fit
within MSK growth areas in line with MSK strategic plans and including
supporting ongoing proposal development and concept papers
- Support MSK clinics to grow and become
sustainable with consistent surplus generated
Measures
- New grants supporting regional actions
- New PPP contracts at the county level eg
Service Level agreements with county govts
- Regional surplus generated, Cost per CYP and
Cost per DALY averted
Knowledge skills and Attitudes
Qualifications:
Qualifications:
- First degree or equivalent in
health/biological sciences, or related discipline
- Must have a minimum of 5 years relevant experience
- Possession of MPH, M Sc. Development studies,
MA. Project Management and any relevant course is an added advantage
- Must possess excellent planning and
organizational skills
- Must be able to work with minimal supervision
and MUST possess a high level of integrity and responsibility
- Must be attuned to and be comfortable with the
culture/traditions of the people
- Must be computer literate and be at ease with
report writing.
- Project cycle management training desirable
Skills/Experience:
- Experience and knowledge of health financing
or Kenyan health sector
- Clear ability to identify and set targets
- Budget management
- Excellent understanding of donor contract
requirements
- Excellent communicator to others on key
strategic issues
Attitude / Motivation:
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
Initiative
Initiative
- Thinking ahead and taking action to make the
most of opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise.
Responsive
- Being responsive to changing priorities and
demands
Working Efficiently
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst
maintaining confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of goals, vision
and values and how your role impacts on this and going the extra mile to
meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results
to maximise potential
Team Player
- Working as part of a team by being supportive,
flexible and showing respect for each other
Job Title: Centre Manager
Reporting to: Regional Coordinator
Probationary Period: 3 months
The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department.
The holder of this position reports
to the Senior Coordinator MSK Centers, but also engages other departments heads
as and when need arises.
The Center manager is responsible for
the smooth running of a MSK Center. He/she is expected to ensure clinical
quality, delivery of high quality services , as well as client safety.
He/she assists the Senior Coordinator
with budget management to make sure they are all consistent with organizational
goals and objectives. He/she will also provide leadership and manage
support staff for the Center.
He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women.
We want to make sure that women have
a choice when it comes to having children and that death by unsafe abortion is
reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered
Key Responsibilities and Measures
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered
Key Responsibilities and Measures
1. Business Management
Business planning and
development:
- Prepare annual business plans with SMART
objectives and strategic plans of how to achieve them.
- Continually assess all areas of the service
provided to clients to ensure continued financial viability and take tough
decisions where services are deemed non-viable.
Increasing productivity and product
margin:
- Continually review the efficiency of the
centre, especially with regards to the core services in MSK
Financial Management:
- Monitor income and expenditure, seeking
support from Finance as required, and take appropriate action to ensure
financial KPIs are met.
Marketing:
- Instill a marketing culture with teams so that
everyone is aware of their individual responsibility for the success of
their centre.
- Agree marketing activities with the centre
marketing champion and the MSK Marketing team.
- Strengthening appropriate referrals with other
RHN providers, CHWs and pharmacies within the region.
Measures
- Business plan completed on time with
follow-through action plans
- Continuous review of the Professional
Development Plans
- Weekly CBR sessions
- CYPs delivered
- # Cryotherapy services
- Financial KPIs
- CCSPT/FP campaigns and attendant KPIs
- Referral vouchers
2. Operational Management
- Optimise client numbers: Optimise capacity
within the centre by efficiently managing human resources; continually
reviewing the effectiveness of systems and working practices; and
maintaining an effective client flow to minimise client wait times.
- Compliance to the national healthcare
guidelines and MSI protocols: Ensure compliance with national minimum
healthcare standards taking immediate action where appropriate on any
areas identified for improvements as a result of internal or external
audits or inspections.
- Contingency planning: Ensure there is an
appropriate plan in place which anticipates any risks to your centre and
MSK and outlines appropriate action to be taken to minimise impact.
- Stock management: Ensure no over/under-
stocking and also that stock is well handled
- Health and Safety: Take overall responsibility
for team, client and general safety in the Centre and as a consequence of
its activities.
- IT management: Utilisation and close
supervision of the Client Information Center software (CLIC)
Measures
- Client exit interviews and follow-up action
plans
- Self assessment reports
- Proper referral mechanisms
- Standard operating Procedures
- Monthly stock report timeliness and accuracy
- Incident reporting
- End of shift reconciliation reports
- Operational Efficiency weekly meetings
- Reconciled banked and actual incomes
3. Quality Management
- Quality management: Promote and maintain the
quality management systems as laid out by MSK and MSI.
- Client feedback : Ensure client feedback and
prompt conclusion to potential clients complaints
Measures
- Quarterly QTA scores of 92% and above
- 75% clients fill Exit questionnaires
4. People Management
Motivation of team:
- Engage and motivate all team members within
the centre so that they understand and work to achieve centre objectives
and KPIs and so that their role has a positive impact on the centre’s
success.
Performance management:
- Take an active approach to managing the
performance of all team members by providing honest feedback on
performance;
- providing formal reviews at least
annually;
- setting appropriate objectives; ensuring
appropriate behaviours are discussed and appropriate training plans are
put in place.
Induction:
- Clearly define structured local induction
plans to ensure new team members understand the requirements of their role
and have appropriate training to do the job.
- Ensure that all new team members attend
corporate induction within the first 3 months of starting.
Discipline of team:
- Take immediate and appropriate action in the
event of misconduct or serious underperformance of team members, seeking
support from People & Development Department as required and ensuring
action is in line with MSK’s HR policies.
Communication:
- Put in place mechanisms for effectively
communicating with team members ensuring that the approaches used provide
opportunities for two-way discussion.
- Promote a feedback culture within the team.
Learning and development:
- Create a learning environment to ensure your
team members have the appropriate skills to deliver service
excellence;
- assess and forward plan for training needs,
getting appropriate support from the MSK Learning & Development
function and ensure attendance on mandatory/planned courses.
Personal development:
- Actively take responsibility for own
development including ownership of own training and keeping skills and
knowledge up to date, seeking support as required.
Measures
- Team member survey
- Performance-based Incentives to team members
- Complete and regular Performance plus
- Updated training register
- Induction plans
- Adhere to policies and procedures.
- Proper disciplinary procedures
- Team member survey.
- Adhere to policies and procedures.
- Attendance at training
- Continuous Medical Education (CMEs)
- Personal development plan.
Skills and Experience
Qualifications:
Qualifications:
- Bachelor Degree in Health or Business
Administration (combination of related education and operational
experience in a health care organization may be substituted for Bachelor
Degree in Health or Business Administration
Experience:
- (5) years experience in healthcare field
- Significant operational, hands on management
including team management gained within a customer focused service
industry
- Healthcare management experience
- Have held, worked to and/or monitored a budget
or business plan
Skills:
- IT literacy: confident using MS Office
- MS Word for reports
- MS Excel
- team leadership skills: effective delegation,
supervision, coaching and motivation
- communication skills: to convey message
clearly and concisely, in a manner appropriate to the target audience both
in writing and verbally
- financial skills: understand and use financial
information such as balance sheets and profit and loss accounts to inform
business decision making
Attitude / Motivation:
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
Initiative
Initiative
- Thinking and taking action to make the most of
opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise.
- Demonstrating diplomacy and maintaining
confidentiality.
Responsive
- Being responsive to changing priorities and
demands
Working Efficiently
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst
maintaining confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of MSK’s goals,
vision and values and how your role impacts on this and going the extra mile
to meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you
demonstrate.
- Demonstrating integrity in all aspects of your
work including financial integrity.
Embracing Change
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results
to maximise potential
How to Apply
If you believe your career objectives
match this exciting position, please forward your application and detailed C.V
stating your current position, remuneration, contact details by 11th September
2015 to the Sheer Logic Management Consultants
E- Mail: info@sheerlogic.co.ke
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as ‘Center Manager’
Our client is an equal opportunity employer
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as ‘Center Manager’
Our client is an equal opportunity employer
