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Career Opportunities in Orange Telkom, Kenya

Position: Direct Sales Agent
Reporting to: Shop Manager
Range: Contract
Department: Mass Market
Duty Station: Central, Eastern, Western, Nyanza, Rift Valley, Nairobi, and Coast Region

Role Purpose:
 To promote Telkom Kenya-Orange products and services. To identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target.

Key Duties and Responsibilities

  • Promote and sell Telkom Kenya-Orange services and products;
  • Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactive cross-sell and up-sell;
  • Proactive attitude to look for clients and use all the necessary tools to achieve results;
  • Make all necessary settings on Modems, Routers, Computers, Laptops, Phones or any other devices purchased by customer in order to maximise the utilisation of data or voice services;
  • Establish and improve customer relations and immediately escalate difficult situations to the shop manager;
  • Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
  • Perform cash and stock management activity for products and service;
  • Offer technical support and customer care to clients;
  • Achieve and maintain the minimum product knowledge score of not less than 90%;
  • Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly.
Academic / Professional Qualifications
  • Diploma in business related field, or CPA part II
  • At least 1 year experience in related field ( preferably sales, customer relations or merchandising)
  • Good knowledge of modern communication techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones and routers
  • Computer skills and internet user skills
Key Competencies:
  • Honesty and integrity.
  • Planning and organizing and pro-active approach.
  • Team-work, communication and co-operation.
  • Ability to multi-task in a high pressured time.
  • Self-motivated able to work under minimum supervision.
  • Customer and business focused attitude
  • Knowledge of different handsets and their performances.
  • Interest for new mobile technology and awareness of the market.
This position is open to Kenyan Citizens only. 

Position: Customer Relationship Manager
Reporting to: Head of Sales & Customer Relationship Management
Range: R2L
Department: Business Market    

Role Purpose: 
 He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. Manage customer relationships to increase customer satisfaction, loyalty and retention.

Key Duties and Responsibilities
  • Account Development: Ensure overall account management and development through account development plans so as to build and maintain strong, long-lasting customer relationships with a view to maximize the lifetime value of the customer.
  • Key Contact Person: Be the lead point of contact for all matters specific to the customers within the defined account portfolio and develop a trusted advisor relationship with the customers.
  • New Sales Opportunities: Meet and exceed sales targets by developing long-term relationships within the targeted customers and by identifying upselling and cross-selling opportunities within existing accounts.
  • Revenue growth: Ensure overall revenue growth within his/her target market list through churn reduction.
  • Cash & Collections: complement company’s efforts in ensuring that billed revenues translate to cash by managing the accounts reconciliation, ensuring prompt settlement, accelerating dispute resolution and debt collection from customers.
  • Contract Renewals: Manage contract renewals and proposal responses. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Customer Improvement Programs: Ensure that customers are contacted where required and the customer improvement programs related to your assigned sector/customers are completed in time.
  • Internal Stakeholder Coordination: Manage and work with the expanded TKL team to provide overall account strategy and direction regarding; opportunity risk assessment, recommendations and implementing planned contingencies.
  • External / Customer Engagement: Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long term focus.
  • Service Reviews: Ensure that all customers are constantly engaged as required.
  • Customer Satisfaction: Maintain a high level of customer satisfaction through timely and successful delivery of our solutions according to customer needs as well as timely resolution of customer after sales issues / conflicts.
  • Reporting: Ensure accuracy and timeliness in reporting the key account metrics
  • Sector Market Intelligence: Consolidate and share internal strategy improvement and market positioning of all the customer feedback and market intelligence gathered by self within the Assigned Sector.
Academic / Professional Qualifications
  • Bachelor’s Degree in Business, Finance or other relevant field (or equivalent)
  • Minimum of 3 years’ experience in high dollar value consultative selling and relationship management preferably within major accounts
Key Competencies:
  • Strong Leadership and Internal Stakeholder Management Skills
  • Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
  • High end sales generation and closing ability
  • Ability to project a strong, positive image of him/herself and the Company
  • Strong Organizational & Planning Skills
  • Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
  • Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is opened to Kenyan citizens only. 

Position: Bid & Pricing Architect
Region: Nairobi
Reporting to: Bid & Pricing Manager
Range: R3
Department: Business Market

Role Purpose:
 He/she will support all Enterprise Financial Business Case activities in a timely manner meeting corporate objectives with minimal risks; he/she will support the entire Bid process and commercial activities.

Key Duties and Responsibilities

Bidding Responsibilities
  • Attending pre-Bid meetings as per clients’ invitation
  • Qualifying and scoping bid documents to determine client needs
  • Manage internal cross functional and inter departmental stakeholders communication  on Bid requirements
  • Managing the “Go/ No Go” register/process with the cross functional and inter departmental stakeholders to determine viability of the opportunity;
  • Submits and receives bid request feedback from listed partners for services not offered by Orange Telkom;
  • Manage internal approval requirement for all statutory documentation requested for in bid document
  • Compiles the final bid document and submits to customer;
  • Produce post bid reviews and handover documentation to Implementation team
  • Reporting progress of all bids from initial stage to submission and post submission stages.
Pricing Responsibilities
  • Support enterprise Business Case activities in a timely manner meeting corporate objectives with minimal risk.
  • Develop business cases and any escalation packs to bid & pricing manager using standard tools, formats and processes and develop commercial solutions/terms and conditions with minimum risk in accordance with the overall financial strategy
  • Supports the bid process by providing financial proposal and tender security value to be incorporated in final bid document response
  • Does the pricings i.e., Offer, brief and NPV calculations;
  • Maintain a due diligence database to ensure TKL is competitive in our financial proposals
  • Raising the Investment Committee document to go for approvals as per documented Investment Committee Management Process.
  • Reporting progress of all financial proposals from initial stage to submission.
Academic / Professional Qualifications
  • 1st Degree in Business or other relevant field.
  • Experience in Commercial Management, Sales Cycle and Procurement Laws.
Professional Knowledge
  • Proposal development, liaison and communication
  • Excellent business judgment , decision making  & problem solving skills
  • Excellent financial data analysis  and  financial engineering skills
  • Ability to build complex commercial business  cases with positive ROI
Professional Skills:
  • Professionally mature
  • Attention to detail
  • Self-driven
  • Integrity
  • Honest
  • Ethical & Sincere
This position is opened to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest 8th September 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.

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