Call Center Agents Jobs in Kenya

StarTimes Media seeks to appoint suitably qualified individuals to assume the role of Telesales Call Center Agents.

Department: Call Center

Reports to: Call Center Manager

Objective of the position:

 As the first line customer liaison, the primary role is to:-
  • Make contact with businesses with full information on service / program.
  • Make sales by offering the correct information and enrolling new customers.
  • Handle customers enquiries promptly, efficiently and professionally to fulfill the call center’s expectations and meet the set service and sales target
Qualifications / Skills / Competencies
  • Diploma in sales and marketing or any other related fields.
  • Excellent telephone communication skills.
  • Agility; The ability to think on your feet. Active listening/ Analytical thinker i.e. listening and thinking at the same time
  • At least 1-2 years working within a sales environment preferably in a proactive telemarketing role.
  • Previous experience is an added advantage.
Duties and Responsibilities
  • Contact dormant customers directly by telephone to make sales by setting appointments or qualifying prospects.
  • Resolve customer dormancy issues and leave them satisfied.
  • Use a database to identify customers who have bought a product in the past.
  • Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
  • Check customer satisfaction degree after a sale.
  • Improve customer relationships and increase customer retention.
  • Gather and document information about the customer and the product.
  • Perform any other duties that may be assigned.
  • Increase company revenue
  • Appointments or qualifying prospects.
Remuneration: An attractive and competitive salary structure on offer.

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke

Kindly include names of three referees and a daytime telephone contact.

Interviews will be done on a rolling basis until the position is filled. 


Only shortlisted candidates will be contacted.