Customer Service Interns
5 Posts
Location: Nairobi
Stipend: 5,000
pm
Duties & Responsibilities
- Interact with customers face to face, emails
and also in a phone based environment
- Respond to customer inquiries
- Capture and enter customer details and
inquiries in the system
- Explain company services and products to
clients
- Call clients to update them on service
agreements
- Coordinate with other departments to ensure
customer inquiries or issues are addressed in time
- Organize proper documentation of service
agreements
- Follow up on issues raised by customers to
ensure they are resolved
- Make daily reports of customer handled with
details of issues handled
Requirements
- Diploma in Marketing, Communication or
equivalent
- Telemarketing experience an advantage (Phone
sales/Marketing experience)
- Great oral and written communication skills
- Articulate even when under pressure
- Able to maintain a conversation
- Must possess sharp computer skills (Ms.
Office, Email, etc.)
- Must be living in Nairobi
- Be ready to start immediately
How to Apply
Interested candidates who meet the above criteria should submit their online application at http://goo.gl/T8sryH
Interested candidates who meet the above criteria should submit their online application at http://goo.gl/T8sryH