Mantrac Kenya Ltd the Caterpillar
authorized dealer in Kenya; sells and services earth moving, Power Generating,
Material Handling and Mining Equipment.
Mantrac Kenya Ltd is part of Mantrac Group who are Caterpillar dealers of heavy
machinery in Kenya, Uganda, Tanzania, Nigeria, Ghana, Sierra Leone, Egypt, Iraq
and UK international sales.To help us achieve our strategy, we are looking for qualified talent in the below fields.
Qualified candidates will be assessed on right attitude and work ethic culture.
In return Mantrac will offer unparalleled training, personal growth opportunities and develop your whole-person to fit into a multidisciplinary workplace.
Vacancy: Machine Sales Representative
Location: Kisumu
Job Outline
To achieve regional targets for Machine sales-- unit sales and related sales Department covering New and Used Machine sales in Caterpillar Machine range as will be stipulated from time to time by management through the Sales Manager.
To effectively manage the sales in conjunction with colleagues while reporting to the sales manager and maintaining company commercial standards and policies.
Main Duties and Responsibilities
Location: Kisumu
Job Outline
To achieve regional targets for Machine sales-- unit sales and related sales Department covering New and Used Machine sales in Caterpillar Machine range as will be stipulated from time to time by management through the Sales Manager.
To effectively manage the sales in conjunction with colleagues while reporting to the sales manager and maintaining company commercial standards and policies.
Main Duties and Responsibilities
- To ensure effective sales coverage of all
existing and potential Machine customers within the region and submit
regular reports accordingly.
- To ensure effective after sales product
support in liaison with service dept.
- To follow up on outstanding customer debts and
update Finance department promptly.
- To ensure we use the best methods in machine
identification and application by applying the relevant Caterpillar
product programmes.
- To liaise with local suppliers of
equipment/accessories/materials as the need may arise from time to time.
- With the directions of the Sales Manager
identify and formulate suitable Marketing advertisements and co-ordinate
with Newspaper/Magazine publishers for action.
- Achieve sales targets as units – value and
margin and follow effectively any available opportunity
- Collect and report to the Sales Manager on
trading trends, market opportunities and other matters related to
the business
- Draw up & /implement customer call
schedules and strategies towards achievement of the department annual
goals
- Set and submit coverage plans weekly to
management
- Submit on time daily call reports, and
relevant reports on activities within the territory – this also to
include all competitive activities and market info
- Organize effective customers coverage -
demonstration / test drives for prospective customers.
- Collect, report & following up on any
customer complaint aiming to resolve the problem
- To submit regular national sales updates and
liaise with logistics on stock/customer order requirements -
Administration of stock levels in line with projected sales.
- Control of Machine deliveries, ensuring
proper documentation before release.
- Any other duties that may be assigned from
time to time by management
Skills
- Must be a team person with a responsible
approach.
- Good IT skills with excel knowledge
- Accurate employee giving attention to detail.
- Ability to liaise with personnel at all
levels.
- Good negotiation skills
- High communication skills
- Able to use initiative, knowledge and
experience to look at improving processes.
Qualifications
- First degree from a reputable University
preferably in Mechanical Engineering or or sales discipline
- 2 years relevant working experience
- Must have a valid driving license
Vacancy: Parts Admin Co-ordinator
Location: Nairobi
Job Outline: To effectively respond to all customer parts enquiries and promptly process parts orders
Main Duties and Responsibilities
Location: Nairobi
Job Outline: To effectively respond to all customer parts enquiries and promptly process parts orders
Main Duties and Responsibilities
- Oversee overall functions of parts
administration activities including IBT, sending and receiving of parts in
the warehouse
- Ensuring prompt administration of emergency
parts orders and stocks
- Running the daily B/O
- Receiving shipments
- Receiving IBT
- Coordinating between the hose specialist and
the warehouse until invoicing of the hose to the customer
- Running monthly B/O status reconciliation with
UI
- Ensuring proper entry of operational
transactions into MANPRO
- Working with all Warehouse supervisors to
ensure prompt parts distribution exercise
- Checking and coordinating the necessary action
required for the shipments discrepancies and damaged items on the system/
suppliers
- Customer reports(including service department)
- Circulating backorder status reports to all
concerned parties twice a week
- Filling of all relevant documents(PSDN/
IBT’S/PO)
- Treatment of order acknowledgement
query(Advise to service/ Counter on the proper action according to the
supplier acknowledgement) and system update
- Analysing the weekly orders on suppliers and
end of month report
- Shipments discrepancies decisions and actions
Skills
- Excellent analytical and Microsoft office
proficiency and in specialized ERP systems
- Articulate and able to communicate well in
both written and oral
- Strong product knowledge, excellent
interpersonal, and communication skills.
- Demonstrated proficiency in use of computers.
Qualifications
- University Degree or Higher National Diploma
in Engineering / Accounting / Mathematics.
- Qualification in supplies management
- At least two years’ experience in inventory
management of automotive machinery parts or its equivalent.
- Self-motivated and able to work independently
with minimum supervision.
Vacancy: Product Support Sales Rep
Location: Nairobi
Job Outline
Sell the company’s parts and service programs. Performance will be up to standard when:
Location: Nairobi
Job Outline
Sell the company’s parts and service programs. Performance will be up to standard when:
- Regular contact is maintained with all major
customers assigned / allocated to the PSSR, to ensure that one is aware of
all their parts and service needs.
- Close contact with customer results in selling
them the company’s part and service repair options.
- Close liaison is maintained with the Product
Support Sales Manager and Service Manager to be continually aware of the
status of work in progress or due in for allocated customers, as well as
new services the company offers.
- Close contact is maintained with the Inventory
Manager and Product Support Sales Manager to be continually aware of our
inventory position and new products which may be announced.
- Parts technical information and literature is
continually reviewed so as to be current in all areas.
- All lost sales of parts and service are
reported in the call reports to the Product Support Sales Manager.
Assist in maintaining the Marketing
Information System. Performance will be up to standard when:
- A list of allocated customers is maintained
and all calls are recorded on the call report form as they are made.
- At least forth-nightly contact is made with
major customers, monthly contact with medium size customers (3 to 9
machines owned), and not less than quarterly contact with small owners.
- The equipment listing of allocated customers
in the MIS is accurate and current.
Accurate completion and timely
submission of call reports. Performance will be up to standard when:
- A call report submitted for every call made
- All fields on the call report are completed
accurately.
- All call reports must be submitted to the
Product Support Sales Manager on a daily basis.
Perform Custom Track Service – CTS
Inspection. Performance will be up to standard when:
- A continual program of undercarriage
inspection and follow up is maintained for customers owning five or more
pieces of track type equipment.
- Inspection reports are completed accurately
and a copy given to the customer.
- When applicable, recommendation and quotation
are offered and followed up to close the sale.
- Inspection of medium and small customers
equipment is made as requested by the customer.
Assist in the development of
parts-service merchandising program. Performance will be up to standard when:
- Ideas and opportunities resulting from field
contact are submitted regarding parts and service merchandising.
- Assistance is provided to the Product Support
Sales Manager in the attempt to conduct CAT care meeting as required.
- Parts and Service meetings are attended regularly.
- Customer Service agreement- CSA and Repair
options sales target are met.
- Product Support programs are promoted
including:
- Customer Track Service -- CTS
- Remanufactured Parts
- Parts Exchange
- Repair option
Maintain Sales Material. Performance
will be up to standard when:
- A satisfactory supply of sales reference
material (PSK’s) and handouts are maintained within the company vehicle.
- Iron is carried as sales aid to be used during
sale presentation to customers.
- The PSSR’s company vehicle is maintained in a
clean, organised manner indicative of the quality of the goods and
services he represents.
Achieve Product Support Sales
department’s Revenue and other targets. Performance will be up to standard
when:
- 80% of allocated sales target is achieved.
- Debt of credit customers is managed to ensure
that they comply with the company’s credit policy.
- Assist in achieving Gross profit target for
the Parts department.
Skills
- Good interpersonal and communication skills
- Good analytical and Microsoft office
proficient in Excel, Word and PowerPoint
- Articulate and able to communicate well in
both written and oral
- Customer focused and with good selling skills
Qualifications
- BSc Mechanical Engineering or sales
discipline
- Minimum of two years working experience
- Must have a valid driving license
Vacancy: Internal Sales Manager
Location: Nairobi
Job Outline
Manage a team of Inside Sales Representatives within a professional, high call volume setting to drive increased participation and incremental revenue with Mantrac customers.
Develop tracking and measurement for ISRs to include daily call activity, Salesforce usage, sales targets, lead generation targets as well as prospecting and sales funnel management.
Develop and implement processes to underpin Internal Sales functions and external call centres working with Group and BU Functions.
Main Duties & Responsibilities:
The Internal Sales Manager will deliver the assigned revenue target by the effective management of:
Location: Nairobi
Job Outline
Manage a team of Inside Sales Representatives within a professional, high call volume setting to drive increased participation and incremental revenue with Mantrac customers.
Develop tracking and measurement for ISRs to include daily call activity, Salesforce usage, sales targets, lead generation targets as well as prospecting and sales funnel management.
Develop and implement processes to underpin Internal Sales functions and external call centres working with Group and BU Functions.
Main Duties & Responsibilities:
The Internal Sales Manager will deliver the assigned revenue target by the effective management of:
New Customer Acquisition:
- Establish lead qualification process to grow
market share, liaise with Marketing Campaign Manager to develop quick win
campaigns to generate sales from existing and new customers
Customer Development & Revenue
Growth:
- Ensure ISR Team meet contact targets to build
and maintain customer loyalty and maximize on all new sales opportunities
and deliver revenue targets
Sales Segmentation & Coverage
Design:
- Participate in data specification and
selection, BU Policy, Implementation of Campaigns by Area and Product
using SalesForce.Com
Sales Management:
- Coverage: ensure PAR execution of all
customers in all territories and provide contingencies for areas not
covered
- Sales Funnel: daily management of sales funnel
with appropriate actions taken with each ISR to ensure revenue targets are
maintained
- Sales Review: regular weekly and monthly
reviews with ISR’s and call centre teams with feedback and reports to BU
Head with contingency plans to meet any shortfall. Monitor calls
randomly to ensure professional approach and identify any training needs.
- Support: Support ISR’s with sales closing,
motivation, incentives and constant communication. Regularly review
individual performance, identify training needs and fulfil as
required. Act as escalation manager for customers complaints and/or
deal closer. Resolve any issues regarding commission, intercompany
conflicts.
- Reporting: Daily ISR Rep reports showing
activity, proposals, deals closed, call outcome codes, campaign reports
Equipment / Location:
- Ensure all ISR’s are adequately equipped to perform
their role.
Sales Forecasting:
- produce a reliable monthly sales forecast
based upon opportunity pipeline and customers’ decision stage.
- Make proposals for sales improvement – target
lists, special offers, staff motivational incentives.
Business Unit Reviews / Sales
Reviews:
- Actively participate and suggest
improvements.
- Prepare and deliver presentations on team
performance and delivery of activity.
Mantrac Sales Effectiveness
Standards:
- maintain and adhere to Mantrac Sales Processes
minimum requirements, such as coverage performance, pipeline and forecast
accuracy, data quality.
Qualifications, Skills, Experience
& Background:
Essential:
Essential:
- Call centre experience (managing a team) will
be a MUST requirement
- University Degree in Engineering/Sales/Accounting/Mathematics
- At least 5 years Telesales Team Management
experience – motivating, conflict resolution, commissions, incentives,
coach, motivator, staff retention, forecasting & analysis of data
against forecast
- Self-motivated and able to work independently
with minimum supervision.
- Inspirational Leader of people with great
communications skills
- Able to prepare and/or interpret reports and
analysis relating to performance of people and data
- Microsoft Office suite proficiency
- Presentation skills
Desirable:
- Ability to engage with team located either
remotely or internally
- The mental agility to turnaround sales results
within tight timescales
- Experience in interviewing and staff selection
Challenges the person will face in
the job
- Position needs to build successful
relationship with ISR Team and Mantrac Sales/Operational Teams
- Role may cross function boundaries
- Database update and accuracy maintenance
- Build Robust Sales Plan that will deliver
revenue targets
Vacancy: Power Systems Sales Rep
Location: Nairobi
Job Outline: Perform effective customer coverage to sell all specified Caterpillar Power Generation Equipment and achieve the agreed sales target
To effectively manage the sales in conjunction with colleagues while reporting to the sales manager and maintaining company commercial standards and policies.
Main Duties & Responsibilities
- To sell power generation equipment, mainly
generators, industrial and marine engines in accordance to the company
finance policy and maintaining PINS as set out on a monthly basis by PSSM
- Carry out technical support such as load
sizing to customer as a way to facilitate sales.
- To complete calls per day on existing and for
new customers as agreed through effective coverage.
- To enter all call reports daily in MANCRM and
make maximum use of MANCRM tool.
- To update customer profile with accurate
information
- Record and report lost sales as soon as when
occurs
- To updated pending deals and all ongoing
projects on weekly basis
- Ensure timely receipt of payment according to
contracts / aggreements (prompt debt collection)
- Ensure all company properties under Salesman
custody are kept in good condition and report any defect immediately as
when occurs.
- Update customer on his / her orders from the
date of order to commissioning.
- Support and support him on technical issues
- Keeping abreast on Competitor Products,
Prices, Commercial Terms and stock levels and report on them in writing to
the PSSM on a monthly basis.
- Report to the PSSM on sales activities, work
progress and refer him to unsolved problems / difficulties for resolution
/ advice.
- Collect, report & following up on any
customer complaint aiming to resolve their problem
- To submit regular national sales updates and
liaise with logistics on stock/customer order requirements - Administration
of stock levels in line with projected sales
Skills
- Must be a team person with a responsible
approach.
- Good IT skills with excel knowledge
- Accurate employee with attention to detail.
- Ability to liaise with personnel at all
levels.
- Good negotiation skills and excellent
communication skills
- Able to use initiative, knowledge and
experience to look at improving processes
Qualifications
- First degree from a reputable University
preferably in Electrical Engineering with experience in sales
- 2 years relevant working experience
- Must have a valid driving license
How to Apply
Your soft copy application letter and
curriculum vitae indicating your regular telephone number to enable us contact
you can also be mailed to careers@mantrackenya.com so as to reach us not later
than 7th August 2015.