Job Title: Membership Assistant
Department: Marketing & Fundraising
Reports To: Head of Fundraising & Marketing
Supervises: Nil
Remuneration: Kshs. 28,000 per month.Department: Marketing & Fundraising
Reports To: Head of Fundraising & Marketing
Supervises: Nil
Job Purpose: Contribute to our fundraising objective through the efficient processing of membership forms and the sale of retail items.
Key Responsibilities
- Interact with our clients through email, phone
calls or face to face
- Follow up with clients to remind them that
their membership is due for renewal
- Process clients’ membership data for renewal
of membership or for new members
- Be able to analyze the data and produce
reports
- Be computer savvy and good in data entry among
the other duties listed in the job description.
- Serving walk in clients at the office by
processing memberships (new and renewal) as per laid down procedure.
- Processing the membership applications
received from the sales team as well as those received by post, accurately
and in a timely manner.
- Stock and sell shop items at the agreed prices
and maintain proper records of sales, stock levels, etc. as required by
the Retail Executive and the Finance & Admin department.
- Issue the appropriate receipts for all
donations received at the shop and submit them as per procedure.
- Print and dispatch renewal notices once a
month, following up to secure renewals and referring the more resistant
ones to the Marketing Executive/Marketing Officer for follow-up
- Record all complaints, complements and
requests made by members or potential members and forward these to the
Marketing Executive/Marketing Officer for action.
- Ensure adequate supply of
materials/information at membership contact points such as the Shop and
other outlets
- Prepare and submit periodic reports such as
monthly shop sales reports, membership status reports, etc as required by
your supervisor.
Job Specifications:
- Academic Qualifications: ‘O’ or ‘A’ level
- Professional Qualifications: Diploma in Sales
and/or marketing
- Level of Experience: 6 months to a year in
customer service/data entry
Competencies
- Customer service skills
- Keen eye for detail
- Follow-up skills
- Excellent communication skills
- Self-organisational skills
- Initiative
How to Apply
If you have the required experience
& skills to succeed and seek a challenging opportunity, please send your
application letter including an up to date CV with 3 referees to
brecruited2015@gmail.com (Subject of the email should be the title of the
POSITION APPLIED FOR + JOB REF)
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
Only shortlisted candidates will be
contacted.
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews