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Intern Job in Nairobi Kenya – ICT

Concern Worldwide is a non-governmental international humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

Job Title:
 Intern ICT 

Reports to: ICT Officer 

Job Location: Nairobi 

Contract Details: Initial six (6) Months Contract Renewable Subject to Performance 

Job Summary: The incumbent will be responsible for information and communication technology, security of data and information systems and information management. 

S/he will also provide user support in ICT systems usage and functionality. 

This is consistent with the Concern’s ICT strategy, policies and procedures. 

Main Duties & Responsibilities:
End User Support and Capacity Building
  • Investigate problems reported and take corrective action as appropriate.
  • Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.
  • Assist users with file management system, staff training and capacity building.
  • Provide technical direction and support to the assigned ICT support person (s) in the field programmes.
Technical Support
  • Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures
  • Undertake hardware and software upgrades, hardware moves between sites and offices
  • Implement and support communications infrastructure – Internet, email, BGANs, GSM, HF/VHF radios, VSATs, PABXs etc.
  • Implement, monitor and support backup and data recovery
  • Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager
  • Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.
  • Help build capacity for Emergency Response Preparedness and provide ICT support to Emergency Programmes as required
  • Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues
Quality Assurance and On-Going Development
  • Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure
  • Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards
  • Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements
  • Ensure the organisation gets value for money in ICT service delivery from external suppliers
Asset Management
  • Maintain asset register of ICT equipment – hardware, software, radio and network equipment.
  • Track and control the movement of equipment between sites and temporary off site work.
  • Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.
  • Keep a file of maintenance and support contracts.
  • Keep a schedule and log of maintenance work completed by contractors.
  • Ensure software licenses are in place for applications used. Liaise with Dublin IT Team on software and license requirements.
  • Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
ICT Administration
  • Liaises closely with ICT users and Field Management, Helpdesk and Regional IT Advisor
Responding to Emergencies:
  • Participate and contribute as necessary towards Concern’s Emergency response as and when necessary
  • Comply with Concern’s health, safety and security guidelines during emergencies
Programme Participant Protection Policy
  • To adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct. 
Job Specification:
  • Bachelor’s degree in Electrical/Electronics and Computer Engineering, Computer Sciences or related IT Degree.
  • One (1) year’ experience in ICT support and helpdesk
  • Computer Programming skills (Visual Basic .NET, Java, PHP, JavaScript, XHTML) and Database Management Systems skills (Microsoft SQL Server 2005/2008 and MySQL)
  • Knowledge of PC, network architecture and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
  • MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
  • Knowledge of communications systems: Satellite technologies, internet technology, phone systems and network security platforms
  • Knowledge of Generators, UPS, electrics, inverters and Solar Power
  • Ability to communicate effectively and to deliver training programmes
  • Good interpersonal, communication skills, organization and planning skills
  • Ability to work under pressure and willingness to work long hours, including weekends 
Disclaimer: This job description is not exhaustive and may be revised by the line manager from time to time.

How to Apply:
Interested applicants, who meet the above requirements, should send their CV and cover letter to with the subject of the email as ‘Intern ICT’

Each application should include at least three referees who can validate technical expertise. Telephone contacts must be submitted with the application.

Only short-listed candidates will be contacted for interview. 

Concern Worldwide is an equal opportunity employer

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