Concern Worldwide is a
non-governmental international humanitarian organization dedicated to the
reduction of suffering and working towards the ultimate elimination of extreme
poverty in the world’s poorest countries.
Job Title: Intern ICT
Reports to: ICT
Officer
Job Location: Nairobi
Contract Details: Initial six (6) Months Contract Renewable Subject
to Performance
Job Summary: The
incumbent will be responsible for information and communication technology,
security of data and information systems and information management.
S/he will also provide user support
in ICT systems usage and functionality.
This is consistent with the Concern’s
ICT strategy, policies and procedures.
Main Duties & Responsibilities:
End User Support and Capacity
Building
- Investigate problems reported and take
corrective action as appropriate.
- Escalate problems and liaise with the
Helpdesk/Regional advisor team to request further support.
- Assist users with file management system,
staff training and capacity building.
- Provide technical direction and support to the
assigned ICT support person (s) in the field programmes.
Technical Support
- Assist in implementing and supporting IT
systems & network installations in accordance with organizational set
policies and procedures
- Undertake hardware and software upgrades,
hardware moves between sites and offices
- Implement and support communications
infrastructure – Internet, email, BGANs, GSM, HF/VHF radios, VSATs, PABXs
etc.
- Implement, monitor and support backup and data
recovery
- Plan and undertake field and project support
assignments as required (e.g. for standard maintenance programmes and
support requests) as approved by the line manager
- Investigate and report problems with office
support systems e.g. photocopiers, printers, scanners faxes etc.
- Help build capacity for Emergency Response
Preparedness and provide ICT support to Emergency Programmes as required
- Liaise with nominated external IT suppliers,
support and Service providers in relation to quality of service and
performance issues
Quality Assurance and On-Going
Development
- Monitor and investigate developments with
local communications infrastructure, assess and advise on potential to
improve existing communications infrastructure
- Liaise with helpdesk and regional advisor
regarding planned infrastructure improvements and agree on standards
- Keep up to date with trends and developments
in relevant technologies. Investigate local external support options and
investigate and make recommendations regarding infrastructure improvements
- Ensure the organisation gets value for money
in ICT service delivery from external suppliers
Asset Management
- Maintain asset register of ICT equipment –
hardware, software, radio and network equipment.
- Track and control the movement of equipment
between sites and temporary off site work.
- Track and control equipment being added to the
network by visiting staff and consultants ensuring compliance with
procedures for such movements and data exchange.
- Keep a file of maintenance and support
contracts.
- Keep a schedule and log of maintenance work
completed by contractors.
- Ensure software licenses are in place for
applications used. Liaise with Dublin IT Team on software and license
requirements.
- Maintain a schedule of hardware and software
upgrades (e.g. virus protection) and ensure all PCs are kept up to date
with operating systems patches and antivirus software.
ICT Administration
- Liaises closely with ICT users and Field
Management, Helpdesk and Regional IT Advisor
Responding to Emergencies:
- Participate and contribute as necessary
towards Concern’s Emergency response as and when necessary
- Comply with Concern’s health, safety and
security guidelines during emergencies
Programme Participant Protection
Policy
- To adhere to the standards of conduct outlined
in the Programme Participant Protection Policy and Concern Code of
Conduct.
Job Specification:
- Bachelor’s degree in Electrical/Electronics
and Computer Engineering, Computer Sciences or related IT Degree.
- One (1) year’ experience in ICT support and
helpdesk
- Computer Programming skills (Visual Basic
.NET, Java, PHP, JavaScript, XHTML) and Database Management Systems skills
(Microsoft SQL Server 2005/2008 and MySQL)
- Knowledge of PC, network architecture and
cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange
Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft
products
- MCSE/CCNA or other IT professional
qualifications and knowledge of relational databases e.g. SQL is preferred
- Knowledge of communications systems: Satellite
technologies, internet technology, phone systems and network security
platforms
- Knowledge of Generators, UPS, electrics,
inverters and Solar Power
- Ability to communicate effectively and to
deliver training programmes
- Good interpersonal, communication skills,
organization and planning skills
- Ability to work under pressure and willingness
to work long hours, including weekends
Disclaimer: This
job description is not exhaustive and may be revised by the line manager from
time to time.
How to Apply:
Interested applicants, who meet the
above requirements, should send their CV and cover letter to
nairobi.hr@concern.net with the subject of the email as ‘Intern ICT’
Each application should include at least three referees who can validate technical expertise. Telephone contacts must be submitted with the application.
Only short-listed candidates will be contacted for interview.
Concern Worldwide is an equal
opportunity employer