Simba Wells
Bar & Restaurant
Along Meru - Nanyuki Highway
Along Meru - Nanyuki Highway
Supervisor
Job Purpose
- To be creative in Food
and Beverage Service, planning, shift organization and day-to-day
management activities other duties are overseeing the daily inventory,
Sales Analysis, profit optimization and ensuring that customers are
satisfied with their dining / wining experience.
- Service and product
Quality
- To ensure that all
customers are welcomed at the door and seated quickly in a courteous,
polite and helpful manner and attend to customers’ requirements promptly
- To respond to customer
complaints in the absence of the Hotel Manager.
- To organize table
reservations and advise customers on menu and bar choice.
- To maintain ambiance
by controlling lighting, background music, linen service, glassware,
dinnerware and utensil quality and placement; monitoring food presentation
and service.
- To ensure consistent
high quality of food service.
- To maintain
professional restaurant image, including restaurant cleanliness, proper
uniforms and appearance standards. .
- To respond to
complaints, taking any appropriate actions to turn dissatisfied customers
into return customers
- To be fully conversant
with the restaurant and bar operation and to efficiently manage the
operation of all shifts.
- Preparing of
bills for cash and credit payment, moving tables and splitting tables.
- To supervise bar stock
levels.
- Maintains a favorable
working relationship with all company employees to foster and promote a
cooperative and harmonious working climate which will be conducive to
maximum employee morale, productivity and efficiency/effectiveness.
- Train and develop the
hotel team with regards to the Bar and Restaurant through motivation,
coaching and performance management.
- To ensure that all
sales targets are being achieved throughout and helping to initiate and
implement new incremental sales ideas
- Preparing duty rota
and assigning to bar and restaurant staff.
- Performs other duties
and responsibilities as required or requested
Qualifications
- Diploma/certificate
in Hotel Management /food and beverage catering
- F&B Service and at
least 2yrs experience in Upmarket Restaurant.
Skills &
Abilitities
- Customer Service (E)
- Communication Skills
(E)
- Problem Solving and
Complaint Handling (E)
- Sales Experience (E)
- Planning
Organizational Skills (E
- Training Mentoring (E
Simba wells
needs over 10 waiters
Job profile: Take orders and serve
food and beverages to patrons at tables establishment while meeting their needs
and ensuring maximum client satisfaction.
Waiters / Waitress Job Duties
- Check with customers
to ensure that they are enjoying their meals and take action to correct
any problems.
- Escort customers to
their tables.
- Explain how various
menu items are prepared, describing ingredients and cooking methods.
- Inform customers of
daily specials.
- Present menus to
patrons and answer questions about menu items, making recommendations upon
request.
- Delivers food from
kitchen and beverages from dispense bars
- Prepare bills that
itemize and total meal costs and sales taxes.
- Take customers
payments and give back correct change.
- Present menus to the
guests and answer questions about menu items, or making recommendations.
- Remove dishes and
glasses from tables or counters, and take them to kitchen for cleaning.
- Stock service areas
with supplies such as coffee, food, tableware, and linens.
- Check patrons’
identification in order to ensure that they meet minimum age requirements
for consumption of alcoholic beverages
- Providing excellent
customer service and reporting customer concerns/complaints to supervisors
for action.
- Maximizing sales
and achieving targets set by the supervisor
Qualification
for Waiter/Waitress Jobs In Kenya
- Must have a
certificate in hospitality
- Requisite 2 year
experience from hotel of repute..
- Skills, interests and
qualities
- excellent customer
service skills
- an interest in food
and drink
- high standards of
personal hygiene
- the ability to remain
calm under pressure
- an awareness of health
and safety issues
- the ability to
memorize orders
- good numeracy skills
for dealing with bills and payments
- the ability to work on
your own and as part of a team
if you meet
the above kindly send your cv to charles@danroskenya.com on or before 29th
August 2015
