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Simba Wells Bar & Restaurant

Along Meru - Nanyuki Highway

Supervisor 

Job Purpose

  • To be creative in Food and Beverage Service, planning, shift organization and day-to-day management activities other duties are overseeing the daily inventory, Sales Analysis, profit optimization and ensuring that customers are satisfied with their dining / wining experience.
  • Service and product Quality
  • To ensure that all customers are welcomed at the door and seated quickly in a courteous, polite and helpful manner and attend to customers’ requirements promptly
  • To respond to customer complaints in the absence of the Hotel Manager.
  • To organize table reservations and advise customers on menu and bar choice.
  • To maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware and utensil quality and placement; monitoring food presentation and service.
  • To ensure consistent high quality of food service. 
  • To maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards. . 
  • To respond to complaints, taking any appropriate actions to turn dissatisfied customers into return customers
  • To be fully conversant with the restaurant and bar operation and to efficiently manage the operation of all shifts.
  •  Preparing of bills for cash and credit payment, moving tables and splitting tables.
  • To supervise bar stock levels.
  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
  • Train and develop the hotel team with regards to the Bar and Restaurant through motivation, coaching and performance management.
  • To ensure that all sales targets are being achieved throughout and helping to initiate and implement new incremental sales ideas
  • Preparing duty rota and assigning to bar and restaurant staff.
  • Performs other duties and responsibilities as required or requested
Qualifications
  • Diploma/certificate  in Hotel Management /food and beverage catering
  • F&B Service and at least 2yrs experience in Upmarket Restaurant.
Skills & Abilitities
  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)
  • Sales Experience (E)
  • Planning Organizational Skills (E
  • Training Mentoring (E

Simba wells needs over 10 waiters
 
Job profile: Take orders and serve food and beverages to patrons at tables establishment while meeting their needs and ensuring maximum client satisfaction. 

Waiters / Waitress Job Duties
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Escort customers to their tables.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Inform customers of daily specials.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Delivers food from kitchen and beverages from dispense bars
  • Prepare bills that itemize and total meal costs and sales taxes.
  • Take customers payments and give back correct change.
  • Present menus to the guests and answer questions about menu items, or making recommendations.
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Check patrons’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Providing excellent customer service and reporting customer concerns/complaints to supervisors for action.
  • Maximizing sales  and achieving targets set by the supervisor
Qualification for Waiter/Waitress Jobs In Kenya
  • Must have a certificate in hospitality
  • Requisite 2 year experience from hotel of repute..
  • Skills, interests and qualities
  • excellent customer service skills
  • an interest in food and drink
  • high standards of personal hygiene
  • the ability to remain calm under pressure
  • an awareness of health and safety issues
  • the ability to memorize orders
  • good numeracy skills for dealing with bills and payments
  • the ability to work on your own and as part of a team

if you meet the above kindly send your cv to charles@danroskenya.com on or before 29th August 2015

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