Vacancy: Front Office Manager
Company Description: A full suite hotel located in Nairobi
Job Overview: Reporting to the General Manager, the Front Office Manager is in charge of reservations, reception and guest relations.
Job Overview: Reporting to the General Manager, the Front Office Manager is in charge of reservations, reception and guest relations.
In doing so, he or she:
- Supervises reservations and the allocation of
bedrooms with the Executive Housekeeper
- Monitors the customer accounts and till
accounts
- Applies and ensures the application of the
sales/revenue strategy to maximise occupancy and average room rate
- Co-ordinates the reception team, organising
its work and schedules
Key Responsibilities
- To monitor the quality of welcome extended to
guests
- To recruit, train and motivate the members of
the his or her team
- To ensure that all hotel standards and
procedures are applied
- To manage daily billing and payments
- Revenue/Room Rate Management
- To take care of the budget and budget
controlling for the department.
- To be fully aware of departmental budgeted and
actual payroll costs and manage by allocating labour resources in line
with forecasted and actual business levels, through productivity ratios
and payroll management.
- To be fully aware of and control departmental
operating costs in line with forecasted business levels.
Requirements
- Use of Windows
- Very familiar with use of Micros Fidelio
System
- The ability to train and motivate a team
- The ability to be available to work nights,
weekends or public holidays
- Sales ability
- Hospitality
- Adaptability: coping with the diversity of
customers and their needs
- Self-sufficiency
- Self-control: handling complaints
- Good relationship skills
- Team leadership
- Good memory: remembering guests
- Taking the initiative
- Discretion
Professional Qualifications
- College education/Diploma in Hotel or Tourism
studies
- 4 years’ experience of reception
- Fluent in English
- Good general level of education
- Significant experience in using Fidelio
Location: Nairobi
Job Type: Full Time
How to Apply
Job Type: Full Time
How to Apply
Applications letters and detailed CV
are to be sent by email to apply@dumaworks.com marking the subject as “FOM
1827″, Your Full name & Phone number.
If you don’t follow these
instructions, your application will not go through.
N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793
N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793