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Customer Service Manager Job in Kenya

Customer Service Manager
Job Location:  First year in Beijing, China, then back to Nairobi, Kenya.
Position Description: Assist the Manager to deal with customer service affairs in the Africa Customer Service Department.

Main Duties and Responsibilities for the First Year in Beijing:
  • Contact Africa customers regularly about their concerns, or any problem on the scanner site.
  • Accompanying some customers to visit different places Beijing when they come to the city.
  • Assist the trainer in the scanner operations training, scanner maintenance training.
  • Translation of some technical document, such as scanner operation manuals.
  • Deal with daily affairs in the office, such as to help some colleagues apply for the visas.
  • Any other work assigned by the manager.

Main Duties and Responsibilities When back to Nairobi, Kenya:
  • Manage the aftersales affairs in Kenya.
  • Promotion and sales of some types of NUCTECH products, such as baggage scanners.
  • Bachelor’s degree, or above, majored in science and engineering
  • Two years of experience or more in customer service or sales of electrical products or similar experience.
  • A positive and sincere attitude and good communicational skills, flexible to respond to a range of different work situations under pressure.
Candidates who speak a second language, such as French, are more preferable.
  • Job function in Nairobi might vary due to the Company’s strategy in the future.
  • Candidates should indicate their Current & Expected Salary.
  • Candidates should have a valid passport.
  • Applicants should be willing to relocate to Beijing China in the first year before relocating back to the Kenyan office.
How to apply:
Interested candidates should send their applications to: 

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