Our client in
the hospitality industry is looking for the following suitable qualified
candidates.
Spa Manageress (Ladies)
Spa Manageress (Ladies)
(2 Posts)
Salary KShs 230KDuties
Customer Experience
- Lead, direct and
supervise spa team in creating an outstanding experience for the customer
- ‘pampered to perfection’ so that customers are greeted in a
professional, friendly, and timely manner
- Provide consistent
high standards of customer service by greeting and assisting customers,
and excellent leadership skills—own and manage the department!
- Protect employees and
customers by providing a safe and clean spa and leisure environment.
- Deal with all membership
enquiries, membership sales and renewals in line with prearranged targets
and take and administer bookings and payments where necessary.
- Provide gym
assessments and fitness programmes for members and customers as
required.
- Ensure all complaints
are dealt with promptly and efficiently and in confidence, initiating
corrective actions if required.
- Empower all team
members to deal with customer complaints and develop and maintain
compensation guidelines for customer complaint handling.
- Ensure all emails,
website and Facebook enquiries are responded to within eight hours of
receipt, or less.
- Ensure all customer
feedback (guest questionnaires, verbal comments, emails, etc) is used to
inform changes in practice and provide staff training or corrective actions
to ensure high standards are maintained.
Sales
- Consistently develop,
promote and grow retail sales and services through training, tools and
monitoring
- Achieve financial
objectives by monitoring weekly membership, day visitors and beauty
treatment bookings, flash reports and monthly and annual budget; analyzing
variances, and maximizing results in the area of sales, merchandising and
operations.
- Analyse monthly KPIs
to create work schedules to ensure business targets and sales are being
met.
- Promote personal
training, classes and secondary spend areas where appropriate.
- Liaise with third
party providers to increase brand awareness and revenue stream.
Marketing
Management
- Guide business
decisions by staying on top of Spa industry trends.
- Maintain a strong menu
of services with both exceptional artistic and aesthetic value.
- Ensure the Spa is
always staged for maximum buyer impact.
- Monitor appointments
and bookings and highlight any problems or troughs in business to the
Managing Director so that marketing strategies can be implemented to boost
bookings.
- Liaise with the Sales
and Marketing Manager to develop The Dartmouth Spa’s marketing strategy
and ensure a consistent image is being portrayed.
- Maintain and update
all necessary internal and external signage and promotional literature.
- Create ongoing
in-house promotions and activities to stimulate sales, staff and customers
(hotel guests, day visitors and members).
- Maintain fresh,
effective methods to consistently retain and grow customer base.
Managerial
Team
- Liaise with the Sales
and Marketing Manager to promote all aspects of the spa facility.
- Attend monthly
Operations meetings (first Wednesday in the month at 1 pm)
- Attend monthly health
check meetings with Managing Director and prepare monthly KPI for
presentation at that meeting.
- Liaise with other
Heads of Department/Supervisors where necessary to ensure spa packages,
bookings, functions, dip and dine, hen parties, etc run smoothly and meet
the needs of the customer.
- To perform any duties
reasonably requested by the Managing Director. Team
- The Spa Manager should
demonstrate an exceptional level of professionalism for the staff.
Interview and
select members of your team
- Ensure all beauty
therapists are fully trained and competent to undertake the treatments
offered.
- Guide staff to become
caring problem solvers, cooperative, accommodating and fair.
- Implement ongoing
skills training to ensure service standards are being upheld.
- Keep employees
motivated and working as a team, making sure each member of staff
understands and adheres to company policies, procedures and
guidelines.
- Provide monthly rotas
of work one month in advance for all spa staff ensuring that staffing
levels are maintained to meet customer demands and within agreed budgets,
and to maximize revenue generation and profitability.
- Ensure all spa staff
clock in and clock out of work.
Qualifications
- Must have a diploma or
degree in hospitality.
- Must be between
ages 27 and above.
- Must have a least not
less than 4 years of working in the similar field.
- People of who have
worked in Europe and U.A.E are encouraged to apply.
- Must have passports
because the position requires moving in and out of the country.
Waitress and
Waiters
Roles and
Responsibilities
- Check patrons'
identification in order to ensure that they meet minimum age requirements
for consumption of alcoholic beverages.
- Check with customers
to ensure that they are enjoying their meals and take action to correct
any problems.
- Escort customers to
their tables.
- Explain how various
menu items are prepared, describing ingredients and cooking methods.
- Inform customers of
daily specials.
- Prepare checks that
itemize and total meal costs and sales taxes.
- Present menus to
patrons and answer questions about menu items, making recommendations upon
request.
- Remove dishes and
glasses from tables or counters, and take them to kitchen for cleaning.
- Serve food and/or
beverages to patrons; prepare and serve specialty dishes at tables as
required.
- Stock service areas
with supplies such as coffee, food, tableware, and linens.
Qualifications
- Must have have a
diploma or certificate in hospitality.
- Must have at least not
less than 3 years of experience working in similar position in
U. A .E.
- Must be ages 25-30
years only.
No photo
attached, No shortlisting.
Note: If you meet the above, kindly apply immediately with full photo attached professionally dressed to: Hudson.Elias@humantalentrecruit.com
Note: If you meet the above, kindly apply immediately with full photo attached professionally dressed to: Hudson.Elias@humantalentrecruit.com