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Our client is a Micro Finance Institution that is due to start operations by October 2015. 


Job Vacancy: Risk and Compliance Officer

Job Purpose:
 The position is responsible for providing support on compliance related matters and risk management culture in the bank. 

The successive candidate will be part of the Bank’s risk and compliance team and will contribute to the Bank’s mandate of positively transforming enterprises and communities through provision of quality products and services that are responsive to their financial needs.
 
The Core Values: mission driven, customer focused, results orientated and pioneering
 
The role will involve the following responsibilities:
  • Development and implement  a risk  and compliance framework across the institution
  • Ensure that all portfolios managed by the business comply with regulatory and bank guidelines.
  • Assist the various units within the bank in putting adequate and effective controls in place to mitigate regulatory risks and to review and evaluate the adequacy and effectiveness of these controls on a regular basis.
  • Establish a healthy risk culture within the business.
  • Conduct regular risk and control self assessment exercises across all business units.
  • Track and report on the implementation of all remedial action in respect of internal and external audit findings.
  • Identify key risk indicators for all risks within the business and to monitor and report on these key indicators.
  • Monitor and maintain risk registers.
  • Ensure that the risk management approach and process is aligned with the business strategy and tactical interventions.
Job Specification
 
The candidate should have the following minimum qualifications:
  • Bachelor’s degree in Commerce, Economics or related field.
  • Qualification in risk management will be an added advantage
  • Three (3) years’ experience in a risk and compliance environment or related field
  • Thorough knowledge of financial services/Micro finance industry policies and regulatory requirements as relates to CBK-regulated microfinance banks.
  • Broad knowledge of the key business functions of the industry and operations.
  • CISA, CFA/ACII/FIA/FFI & Risk management qualifications an added advantage.
Key Competences
  • Performance driven – takes the initiative to set and achieve challenging work goals.
  • Strong analytical (Attention to details) and report writing skills.
  • Good communication and presentation skills
  • Ability to work under pressure.
  • Ability to provide guidance and leadership on corporate risk matters.
  • Demonstrate good communication and leadership skills with high personal integrity.
  • Ability to actively participate in team activities and achieve results within the broader team objectives.
  • Good interpersonal skills.
  • Good appreciation of industry business trends including in the macro environment

Job Title: Finance and Administration Manager

Location: Nairobi   

Reporting to: CEO    

Probationary Period: 6 months
 
Responsible for: Finance Officers, Administrative staff        
 
Job Purpose: Our client is a Micro Finance Institution that is due to start operations by October 2015. 

The position holder will be charged with responsibility of setting up a Finance and Administrations department, overall finance roles and risk reporting for the institution. 

A suitable candidate will have outstanding qualifications and skills in senior-level management of finance function gained from a similar role in a reputable bank or Microfinance. 


The successive candidate will be part of senior management team and will contribute to the Banks mandate of positively transforming enterprises and communities through provision of quality products and services that are responsive to their financial needs.
 

The Core Values: mission driven, customer focused, results orientated and pioneering
 
The role will involve the following responsibilities:
  • Support the development and implementation of the Bank’s strategic and business plan through allocation of financial resources to ensure proper management of financial resources and assets of the company.
  • Manage the utilization of company finances according to established policies, plans and procedures. Assist in carrying out financial planning using projection models and other financial tools and disseminate the information to the various stakeholders within and without the organization.
  • Monitor performance against financial plans and provide relevant and timely information to the Board, Senior Management peers, Departments, branches and other stakeholders.
  • Provide accurate and timely periodic financial reports and other reports to the various stakeholders as per policy or on need basis; prepare reports for management, directors, auditors, regulators, government agencies and departments including for tax compliance purposes.
  • Coordinate with the external auditors to ensure timely and expeditious facilitation external auditing requirement and statutory reporting of financial performance.
  • Manage the preparation of financial proposals and related supporting documentation for donor funding, external financiers, commercial financing, regulatory and government authorities, external auditors, and financial consultants as needed.
  • Implement policies and procedures to guide the management of the investment portfolios in the bank.
  • Provide, on need basis, financial information to internal customers for use in their various departments and act as liaison for the finance department.
  • Ensure reliability and integrity of financial and operating information systems
  • Assist in the supervision of budget preparation and consolidation of annual projections
  • Manage balance between risk and return by maintaining a positive spread between the interest rates on earning assets and the interest cost of funds
  • Manage all payments, and collection & banking of revenue
  • Manage all capital expenditure and procurement for the bank
  • Oversee funding requirements and liquidity management of the bank
  • Safeguard cash balances and oversee inter branch transfers
  • Ensure proper custody of security, deeds and other important documents
  • Ensure that the organisation does not suffer financial loss through fraud and error by ensuring that assets are safeguarded and by closely maintaining and monitoring efficient and adequate internal control systems
  • Supervise the running of the finance department to ensure adherence to bank’s policies, procedures and regulations.
  • Ensure that the organisation is continuing to meet the grant compliance requirements and act as the liaison person with donors for financial reporting of grants.
  • Ensure compliance with laid down conditions and terms pertaining to loan agreements with external financiers.
  • Ensure coordination of ALCO meetings per policy and follow up closure of relevant action plans
  • Perform any other duties as may be assigned by the Chief Executive Officer and/or Management from time to time
Job Specification
 
The candidate should have the following minimum qualifications:
  • Thorough knowledge of financial services/Micro finance industry policies and regulatory requirements as relates to MFI institutions.
  • Bachelor’s degree in Commerce (Accounting option) or Finance/Business Administration/Economics or related field. Masters degree in Business Administration (Accounting/Finance) and added advantage
  • Training in microfinance or banking field will be an added advantage
  • Must be a CPA (K) or ACCA finalist in related accounting, finance or audit field
  • Member of ICPAK
  • Have 5 years relevant work experience 3 of which in a similar position preferably in a financial environment.
  • Hands on experience with BR.NET emerge is an added advantage
Key Competences
  • Broad knowledge of the key business functions of the industry and operations.
  • Substantial supervisory and people management experience required
  • Highly motivated with strong organizational and time management skills.
  • Good attention to detail with high importance placed on accuracy.
  • Able to prioritize and work well under pressure to meet strict deadlines
  • Excellent analytical and problem solving skills.
  • Ability to multi task, working on several projects at any one time
  • Quality focused
  • Strong negotiation skills
  • Good presentation and communication skills
  • Flexible with working hours to ensure deadlines are met.
  • Excellent working knowledge of Computers & Microsoft Office applications
  • Mature person with leadership skills
  • MUST be conversant with the CBK reporting procedures and monitoring of key regulatory and board-recommended ratios

Job Framework: Operations and Credit Administrations Manager 

Job Purpose:
 Our client is a Micro Finance Institution that is due to start operations by October 2015. 

The position holder will be charged with responsibility of setting up an Operations and Credit Administration department and will perform overall Operations, Credit Administration and ICT roles for the institution. 

A suitable candidate will effectively handle credit administration function and banking operations including ICT in order to ensure secure and profitable lines of business and a quality loan book in the Micro and SME customer segment as well as operational efficiencies. 

The successful candidate will be part of senior management team and actively participate by invitation in Board Credit and Risk Committees and will contribute to the Banks mandate of positively transforming enterprises and communities through provision of quality products and services that are responsive to their financial needs.


The Core Values: mission driven, customer focused, results orientated and pioneering
 
The role will involve the following responsibilities:
  • Ensure the bank consistently delivers high quality service to all customers at all times
  • Develop, formulate, recommend and coordinate the implementation of policies, guidelines and procedures for credit management in the organization.
  • Monitor and evaluate the credit performance and make appropriate recommendations to the CEO.
  • Responsible for putting measures in place to have quality loan book and also ensuring credit and banking operations are conducted in line with internal policy and regulatory requirements
  • Responsible to provide support, planning and management of the ICT infrastructure including ensuring that the ICT infrastructure for the current business model and any future growth are properly defined, implemented and maintained.
  • Contribute to the development of policies guidelines and procedures for business development strategies that deliver products and services that are innovative, responsive and meet customers’ needs and expectations.
  • Develop strategies and implementation plans to improve and standardize all aspects of operations.
  • Lead and manage the operations team to deliver a culture that supports and contributes to the financial objective of the business and meets service standards.
  • Ensure the operations team delivers all planned and agreed department and individual performance targets.
  • Develop team members through performance feedback, recommending training where appropriate, and coach and mentor individuals for growth.
  • Develop, formulate, recommend and coordinate policies and guidelines on record management of the organization.
  • Produce timely and accurate management reports as needed for monitoring and management of business operations.
  • Control the utilization, proper maintenance and custody of all assets at the branch.
  • Responsible for continuous processes improvement and cost efficiencies across the entire bank
  • Ensure all reporting tools are available at branch level to correctly monitor all branch activities.
  • Execute other duties as assigned
Job Specification
 
The candidate should have the following minimum qualifications:
  • A Bachelor’s Degree in Economics, Finance, Business Administration, Commerce, Banking or a related discipline. Possession of ICT qualifications and experience will be an added experience
  • 5 years’ experience in a senior managerial level within a commercial/microfinance bank, financial institution or other service oriented organization with 4 years of handling Micro and SME clients. .
  • Good understanding of credit processes(Micro, check-off/retail and SME), branch operations processes, bancassurance products  and proven track record of deployment of best practice customer service standards
  • Knowledge and understanding of the Banking Act, the Microfinance Act and the Central Bank of Kenya (CBK) microfinance bank procedures and prudential guidelines.
Key Competences
  • Thorough conceptual and practical knowledge of credit procedures, policies and standards applicable to Micro, Check-off/retail and SME business segments.
  • Sound knowledge of branch and centralized operations and processes including bancassurance products 
  • Strong understanding of operating systems and Core banking applications particularly BR.NET
  • Performance driven – takes the initiative to set and achieve challenging work goals.
  • Strong leadership skills
  • Strong communication and presentation skills
  • Good interpersonal skills
  • Capacity to lead and manage multi-discipline technical, operations and credit staff.
  • Project management skills

Job Framework: Branch Service and Operations Supervisor

Job Purpose:
 Our client is a Micro Finance Institution that is due to start operations by October 2015. 

Working closely with the Branch Manager, the job holder will be responsible for day-to-day operations and administration of branch operations and service delivery.  

He/she will ensure strict compliance with internal & regulatory policies, procedures & guidelines while ensuring high levels of customer service within the bank in line with the customer service standards and guidelines
 
The Core Values: mission driven, customer focused, results orientated and pioneering

The role will involve the following responsibilities:
  • Act as primary custodian of internal controls with responsibility for compliance to the internal controls at the branch.
  • Responsible for ensuring that customer service standards and guidelines as laid down are embedded in the branch. Plan, organize, monitor and control the day-to-day services offered by tellers and the customer service staff to ensure timely delivery of the services to enhance customer satisfaction.
  • Supervise the performance of tellers and branch customer service staff to ensure optimum productivity and high quality customer service in order to provide a range of general banking services to customers so as to achieve the goals of the branch.
  • Review and authorize internal entries and customer transactions requiring Supervisor over-ride per delegated authority and in line with laid down policy and procedures.
  • Prompt resolution of issues raised through internal audit.
  • Ensure that the Anti-Money Laundering/KYC requirements are strictly adhered to by all branch staff at all times.
  • Contribute to branch cost management (to ensure acceptable expense levels)
  • Responsible for cash and security documents as a joint custodian of the vault ensuring that the optimum cash balance is maintained at all times and Cash-In-Transit costs are minimized.
  • Responsibility to ensure that branch risk management reports are reviewed per stipulated frequencies/timelines.
  • Work with the Branch Manager to develop, train branch staff on internal controls and customer service and also motivate all direct reports.
  • Contribute to the overall branch targets through deposit mobilization and the sale of other bank products
  • Perform other duties as assigned by the line manager
Job Specification
 
The candidate should have the following minimum qualifications:
  • A Degree in Finance, Business Administration or related field.
  • Minimum of five years’ experience in Microfinance or Commercial Banking at a supervisory position.
  • A Bachelors degree in Economics, Commerce, Business Management, or other related field.
  • Professional banking qualifications such as AKIB will be added advantage.
  • Knowledge of operational procedures, procedures, and legalities relevant to branch operations.
Key Competences
  • A thorough understanding of branch operations procedures especially transaction processing procedures is a mandatory.
  • Experience in dealing with micro & high end clients is a definite advantage.
  • Knowledge of banking operations roles e.g. cash management, customer care, operations etc will be an added advantage.
  • Excellent team leadership skills.
  • A proven track record of meeting and exceeding targets.
  • Good communicator with excellent interpersonal skills.
  • Good judgment/decision making skills.
  • Ability to work under pressure as well as ensure accuracy.
  • Ability to offer mentorship support preferred

Job Framework: Business Development Manager / Branch Manager

Job Purpose:
 Our client is a Micro Finance Institution that is due to start operations by October 2015.  

This position will be charged with Business Operations and Development, Strategic thinking and coordinated leadership of all the branches, this will include quality advice to enhance effective business development, customer satisfaction and integrate corporate governance of all the branches. 

The successive candidate will be part of senior management team and will contribute to the Banks mandate of positively transforming enterprises and communities through provision of quality products and services that are responsive to their financial needs.

The Core Values: mission driven, customer focused, results orientated and Pioneering
 

The role will involve the following responsibilities: 
 
Strategic and Business Management
  • Take the lead in the formulation, development and review of marketing policies and strategies that optimize sales of Bank services
  • Develop concept papers, proposals and expression of interest to support new product and business growth and development.
  • Provide business development and marketing support to branch offices as required from time to time
  • Support the preparation of budgets and monitor expenditure for the unit.
  • Ensure periodic reviews of the performance of the Bank’s products.
  • Support the development and implementation of a corporate public relations and communications strategy for the Bank.
  • Support the branches in deposit mobilization activities and initiatives
Marketing and Sales Management
  • Develop and execute marketing plans, and programs both short and long term to ensure market share growth
  • Coordinate products promotional activities and events with appointed agencies and ensure adherence to Bank and product guidelines
  • Prepare and present to the Management regular sales and marketing status reports as required.
  • Participate in development of pricing strategies, balancing firm objectives and customer satisfaction.
  • Evaluate the financial aspects of product development, including the product’s budgets, expenditures, research and development appropriations, return-on-investment, and profit-loss projections.
  • Facilitate periodic market research studies to support product and service delivery and business development.
  • Undertake periodic analysis of business performance and table marketing reports for the Management, and assist in formulating and coordinating marketing activities and policies to promote products and services.
Product and Brand Development and Management
  • Conduct market research, intelligence and analysis in order to develop new and competitive product
  • Monitor competing products and services in the market and advise Microfinance Bank stakeholders for necessary action.
  • Assist in branding of the Bank to achieve a competitive niche in the market
Customer Service and Relationship Management
  • Develop and maintain an effective customer liaison program for the Bank.
  • Develop and ensure implementation of effective customer care mechanism that ensures responsiveness to customers’ expectation
  • Perform any other duties assigned by the management/supervisor from time to time
Job Specification
 
The candidate should have the following minimum qualifications:
  • At least 6 year experience in senior management level in Micro Finance or Banking industry and lending either in SME or Group preferably in a financial institution is a must.
  • A Bachelor’s degree in Business Administration or Marketing, Accounting, Finance or related fields.
  • Practical knowledge in Sales and Marketing, and credit risk management.
  • Knowledge of banking operation roles e.g. Credit, cash management, customer care, operations.
  • Post graduate diploma in Communications and Public Relations, Management, or Leadership
  • Member of Chartered Institute of Marketing, PR or Communications, ICPAK, CPA (K)/ ACCA
Key Competences
  • Ability to work independently and drive  assignments to completion
  • Exceptional communication skills
  • Must possess excellent administrative, financial, public relations, and analytical skills necessary to enhance job performance 
  • Decisive and accommodating
  • Performance driven – takes the initiative to set and achieve challenging work goals. Proven track record for delivery of superior results and ability to meet stretching targets
  • Strong negotiation skills.
  • Track record of aggressive marketing attitude with high sense of creativity and innovation. Proven track record of aggressive sales of loans, deposit mobilization and distribution of banc assurance products
  • Capacity to lead and manage sales staff including direct sales representatives. Team supervisory experience mandatory.
  • Good interpersonal and communication skills with high personal integrity and ability to work under pressure.
  • Credit management skills
  • Knowledge/exposure in Branch Operations
  • Good customer relationship management skills and track record

Job Framework: Business Development Officer
 
Job Purpose: Our client is a Micro Finance Institution that is due to start operations by October 2015. 

Reporting to and working closely with the Branch Manager, to support branch business growth.  

The job holder is expected to grow a high quality loan book portfolio, mobilize deposits, manage loan repayment collections and maintain high customer service standards while ensuring compliance to processes, procedures and controls 

Core Values: mission driven, customer focused, results orientated, Pioneering
 
The role will involve the following responsibilities:
  • Deposit mobilization - Aggressively market for new liability accounts in line with the given targets.
  • Spearhead the credit function of the branch by ensuring growth of high quality loan book as per targets.
  • Cross sell banc assurance and other bank products
  • Ensure that all conditions pertaining to customer loan applications are fulfilled prior to disbursement requests being processed.
  • Develop good customer loans/facilities proposals that comply with the banks credit administration standards and policy.
  • Review customer demands in the market and recommend products/ services that will enable the Bank to compete in the area of operations.
  • In liaison with Credit Administration, ensure timely renewal of insurance policies for assets charged as security and timely updates of valuation reports for properties charged as security for loans extended by the bank under personal portfolio.
  • Effective monitoring of loan repayments and mitigating risks related to defaults and periodically reviewing the loan portfolio to manage likely problem areas.
  • Ensures compliance to regulatory requirements and implementation of effective anti-money laundering procedures and controls.
  • Keep abreast of new development in customer preference and advices management on relevant changes.
  • Manage customer relations under personal portfolio and ensure lasting relations are established with all clients
  • Ensure prevention of income leakage and collection of revenue
  • Manage, motivate and train staff under purview to ensure productivity is optimized and level of staff competency is continuously upgraded.
  • Facilitate proper on boarding of new staffs through coaching and mentoring.
Job Specification
 
The candidate should have the following minimum qualifications:
  • Bachelor’s degree in Commerce, Economics or related field.
  • At least 3 (three) years’ experience as a Relationship Officer in Sales or Credit with proven track record for delivery of superior results.
  • Supervisory experience mandatory.
  • Good Knowledge and experience in banking operations
  • Added advantage to those experienced in a micro-finance environment
Key Competences
  • Performance driven – takes the initiative to set and achieve challenging work goals. Proven track record for delivery of superior results and ability to meet stretching targets
  • Strong negotiation skills.
  • Sales / Marketing skills including loans, deposit mobilization and distribution of banc assurance products
  • Capacity to lead and manage sales staff including direct sales representatives. Team supervisory experience mandatory.
  • Good interpersonal and communication skills with high personal integrity and ability to work under pressure.
  • Credit management skills
  • Knowledge/exposure in Branch Operations added advantage.
How to Apply
 
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 1st September 2015 to the Sheer Logic Management Consultants E- Mail: info@sheerlogic.co.ke

Only shortlisted candidates will be contacted


NB: Please clearly indicate on the subject line the position you are applying for e.g ‘Business Development Officer’

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