Job Title: Administration & Customer Care Representative
Job Code: ACCR/PRC/150721
Number of Positions Open: 1
Location: Nairobi, Kenya
Summary: Our client is a leader in manual therapy providing a cutting edge treatment for muscular skeletal and neuromuscular conditions.
Job Summary: The ideal candidate will be experienced in handling a wide range of administrative, executive support, financial and marketing related tasks. They should be able to work independently with little or no supervision.
This person must be exceedingly well
organized, flexible and enjoy the administrative challenges of supporting a
small office of diverse and open people.
You will be responsible for providing
assistance and direction to the organization's employees on where to go to
address their questions, as well as to welcome visitors and guests of the
organization to ensure a positive experience.
Lastly, possess the ability to
interact with staff (at all levels) in a fast paced environment, sometimes
under pressure, remaining flexible, proactive, resourceful and efficient, with
a high level of professionalism and confidentiality is crucial to this
role.
Expert level written and verbal
communication skills, strong decision making ability and attention to detail
are equally important
Primary Responsibilities:
Primary Responsibilities:
- Provide general administrative and clerical
support including mailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing
system
- Open, sort and distribute incoming
correspondence
- Perform data entry and scan documents
- Manage calendar for the staff and organization
at large
- Assist in resolving any administrative
problems
- Run company’s errands to post office and
office supply store
- Answer calls from customers regarding their
inquiries
- Prepare and modify documents including
correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments
for clients and organization
- Maintain office supplies for department
- Handle complaints, provide appropriate
solutions and alternatives within the time limits and follow up to ensure
resolution
- Keep records of customer interactions, process
customer accounts and file documents
- Follow communication procedures, guidelines
and policies
- Take the extra mile to engage customers
- Listen and respond to customers’ needs and
concerns
- Provide information about products and
services
- Handle returns or complaints
- Record details of customer contacts and
actions taken
Qualifications and Experience
- A degree in Business Administration, Public
Relations or Communication will be an added advantage.
- Minimum 2 years’ experience in Administrative
/ Executive or Clerical role.
- Proven ability to maintain a high level of
accuracy.
Desired Skills and Attributes
- Calendar management skills
- Strong interpersonal and communication skills
- Proven ability to maintain a high level of
accuracy
- Strong knowledge of MS Office, including Word,
Excel, PowerPoint and Outlook
- Ability to communicate effectively
- Excellent organizational skills
- Good team player and should meet or exceed
team goals
- Be self-motivated, confident, energetic and
creative
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Administration & Customer Care Representative
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Administration & Customer Care Representative
Kindly include your current and expected remuneration in your resume.
Be advised, this job is open to Kenyan nationals only